This document outlines the principles and processes of effective coaching, emphasizing the importance of focusing on strengths rather than weaknesses. It introduces a four-step coaching model: setting goals, understanding reality, generating options, and organizing a way forward, using SMART criteria for clarity. The document asserts that anyone can develop coaching skills to enhance personal leadership and facilitate the performance of others.

1. Module 1: Coaching Skills
“A word of praise
after a success is
worth more than a
line of encouragement
during a failure.”
Focus on our Strengths!
-R.H. Hill

2. 1. What is coaching?
A. Coaching is normally associated with
sports.
- In business, coaching means
turning potential into achievement
or excellence in your career
B. Defined: A Process by which an
individual works to facilitate a
higher level performance in a
meaningful life region.
- Coaching is directly linked to
leadership.
- Uncovering the best in individuals.
- Not merely directing.

3. 2. Coaching vs. other helping professions?
A. Coaching is one of the most modern
approaches in developing potential.
- Focuses on positive aspects of
behavior compared to “problem-
based” or pathological approaches.
B. Pathological approaches (problem
based):
- Can be seen in psychiatry;
C. In contrast, coaching is a more
positive and experience based
approach.
– A new way of thinking.

4. 3. A great model for coaching
A. First, coaching is a multipart process
yet is executed in simple steps.
B. We Use Four steps:
- Setting Goals.
- Understand the person’s Reality
- Generate Options.
- Organizing a Way forward.
This is known as the Model

5. 4. Great coaching model cont.
C. Setting a goal for the conversation is important to keep
focus, - Important to be “SMART.”
D. SMART Technique:
Specific
Meaningful/Measurable
Agreed to/Achievable
Realistic
Time-bound
- When these criteria are used the discussion will be
clear, understood, and reasonable in scope.

6. 5. great coaching model cont.
E. After setting the SMART goal, it is essential to understand your
group’s REALITY.
*who, what, when and how often? (The problem or challenge)
- This is NOT about solving problems, rather it is helping
them think more clearly and how to solve their own
issues, problems, or dilemmas.
- Practice active listening. Which is taking an “active” role
when hearing the issue.
- Repeat back what you heard and do so to their satisfaction.
- Improving the client’s motivation as well strengthening the
relationship with client is the result of proper active listening.

7. 6. great coaching model cont.
F. Listening helps generate options.
- During this phase you should try to identify potential
actions to solve their problems.
- First seek out the client’s best thinking.
- After pulling out or eliciting options you begin to offer
additional insights.
1. This keeps client accountable for their own changes.
2. Clients usually come up with own answers, which
gives a sense of empowerment.
3. Sets stage for client wanting to hear you.

8. 7. great coaching modelcont.
Having a client generate their
own options gives client
intrinsic motivation &
ownership to take action.
- Once you have pulled all of
your clients options then you
may ask permission to give
suggestions.
- At this point, you have them
choose from many options
that have been given and
identify which to take action
on.
- This leads to design a way
forward.

9. 8. great coaching model cont.
G. At this point SMART goals are being
identified.
- You have listened and discussed their
current reality and generated options.
- A plan of action or “way forward” is
setting goals that are most important, and
most motivating.
- These are considered “critical variables”
of performance.
- You then can create an action plan and
SMART goal(s).

10. 9. great coaching model cont.
H. By doing these 4 phases of coaching it helps increase the
“decision speed” of the client.
- Helping to focus their actions and make decisions that
maximize performance.
I. Conducting G.R.O.W. sessions gives the leader confidence in
his or her skills.
- Coaches offer their life experience and focuses more on
uncovering potential
*Coaching is to help the client Focus, generate ideas, and act
on skills they already know; just need a little push

11. Do you have the skill set to coach?
A. YES You Do! Coaching is universal
in application.
B. We are all coaches & mentors.
- Opportunity to coach are in all
aspects of life.
- Mostly in areas we are passionate
about or our profession.
C. Look where can you help facilitate
performance of others.
- Most answers to problems lie
within themselves.
D. Practice your skill of coaching!
YOU will become a better
leader, and plant seeds of growth
around you!