Coaching focuses on improving performance and developing skills. It is non-directive and discusses personal issues only as they relate to work performance. Coaching has both organizational and individual goals, providing feedback on strengths and areas for development. An effective coach is supportive, encouraging, non-judgmental, interested, focused, patient, and actively listens. They guide individuals to find their own solutions, tailor their style to individual needs, and encourage coachees to take control of the process. Coaches should avoid multiple questions, leading questions, ignoring body language, panicking if there is silence, being accusatory, or closed questions that limit dialogue.

1. Coaching

2. • Apply techniques and demonstrate the qualities
required to be an effective coach/coachee
• Recognise and start implementing coaching models,
tools and techniques in your day to day interactions
• Understand how and when a coaching approach
can be effective.
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Session Objectives

3. 1. What is coaching?
2. What's the difference between coaching and
mentoring?
3. When would you use/apply it?
4. What does an effective coach do?
(demonstrate/behave?)
Think about...
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4. What is Coaching .......
• essentially a non-directive form of development
• focuses on improving performance and developing
individuals’ skills
• personal issues may be discussed - but the
emphasis is on performance at work.
• coaching activities have both organisational and
individual goals
• it provides people with feedback on both their
strengths and their development areas.

5. • learning a new skill
• problem solving
• delegating work
• leading on a project
• performance
• motivating staff
• increasing potential
awareness
Use/apply it when...
• improving working
relationships
• time management
• work/life balance
• team building
• career development
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6. What makes an effective coach?
• Supportive
• Encouraging
• Non-judgemental
• Interested
• Focused
• Patient
• Active listening - summarising,
asking questions to seek
clarification
• Attentive
• Trusting
• Explorative
• Respectful
• Perceptive
• Objective
Typical Behaviours/characteristics:
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7. What makes an effective coach?
When you coach you:
 guide individuals and together work out a solution
 tailor your help and style to suit the needs of the individual
 actively involve those being coached in the process - and
encourage others to provide feedback on the individual's progress
 encourage a range of alternative methods to try out
 discuss the coachees’ ideas
 allow the coachee to be more in control of the pace
 encourage what they learn is transferred back into the work place
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8. What things should you avoid doing?
 Ask lots of question at once?
 Ask leading questions (e.g. would it be a good idea to...?')
 Ignore the signals people are sending with their body language
 Panic! if people do not respond immediately (silence is powerful)
 Become accusatory (e.g. why on earth would you do it that way?)
 Ask closed questions that close down the dialogue
 Ask open questions that lead to further dialogue without action
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9. Starting the Conversation
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10. GOALS
 What do you want to achieve?
 What is important to you right now?
 What would you like to get from the next 30 minutes?
 What are you working on at the moment?
 What new skill do you want to explore and develop?
 How can you word this goal using positive language?
 Describe your perfect world.
 What outcome would be ideal?
 What would be the benefits if you were to reach this goal?
GROWExamplequestions
REALITY
 What's working well for you at the moment?
 what have you done so far to change/improve this?
 Where are you now in relation to your goal? (on a scale of 1 -10
where are you?)
 What has contributed to your success so far?
 What skills/knowledge/attributes do you have?
 What is required of you?
 What are you willing to endure to see your goal become a
reality?
 Is this a need or a want?
 What has stopped you from achieving your goal thus far?
OPPORTUNITIES
 What do you think you should do first?
 What would be the most helpful thing that you could do
now?
 If you had 50% more confidence, what would you be doing
that would be different?
 If you saw someone else in the same situation what would
your suggest they do?
 What do you think 'X' would do in this situation?
 Who do you know who has encountered a similar situation?
How did they deal with it?
 What are your options?
 Which option do you feel ready to act on?
WAY FORWARD
 How are you going to go about it?
 What do you think you need to do right now?
 Tell me how you are going to do that?
 is there anything else you can do?
 How will you know when you have done it?
 What support do you need to make this happen?
 When are you going to start?
 What will happen (of, what is the cost) of you not doing this?
 On a scale of 1-10, how committed/motivated are you to
doing it?
 What would take it to 10?

11. Thank you!
Any questions?
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