4. Timely Resolution Of
Complaints &
Problems
اًلحظي المشاكل حل
Understanding
Of
Requirements
Needs
المشكلة تفهم
شاملة جودة نظام
Error-free High
Performance
Products
Services For Total
Solutions To
Business Needs
Timely Delivery
Of Competitive
Products Services
السوق دراسة
Customer
Preference
Elements
COMPLAINT RESOLUTION
MODEL
الشكاوى حل نموذج
This model shows that complaint resolution is one of the elements in the customer satisfaction model. Complaints arise from a variety of sources. The source most commonly encountered by the quality manager is product defects or service errors. Another source of complaints is poor communication between the customer and the company. A common cause of communication breakdown are complex or rigid procedures for resolving customer problems.