1. Zuri Cannon
CAREER OBJECTIVE: To utilize my interpersonal and problem solving skills in a positive
environment with a strong focus on collective success and development.
EDUCATION
Old Dominion University, Norfolk — Counseling,MA
AUGUST 2015 - IN PROGRESS
Nine credits completed, tentative graduation date May 2017, 3.75 GPA
Christopher Newport University, Newport News — Communications and
Sociology, BA
AUGUST 2009 - JUNE 2013
Satisfied both the Communications and Sociology program requirements
Successfully completed theHonors Program; cumulative 3.54 GPA
EXPERIENCE
Harris Teeter Inc., Norfolk, Va (various locations)
FULL TIME
Homeshop Lead Selector / Customer Service Clerk
JUNE 2013 - JUNE 2014; MAY 2015 - PRESENT
● Attentiveand expeditious problem solving
● Demonstrateexcellent customer service and interpersonal skills
● Handle customer complaints and issues courteously and efficiently
● Answer the telephone; directing thecall appropriately or satisfyingtheinquiry as
needed
● Follow company processes and procedures for overrides, refunds, processing
payments, tillaudits, etc.
● Enforcing company policy and standards in appropriatecustomer service related
situations
● Supervise up to 15 associates at a time
● Meticulous and punctual fulfillment of online grocery orders
● Completion and filing of essential paperwork
● Proper cash handling
● Tracking sales and scheduling appropriately
● Training new hires for thecashier and Homeshop positions
● Organizing meetings to communicate goals, problems and solutions to the Homeshop
team
● Working as a team to complete goals and maintain a standard of excellence
● Gain and demonstrateextensive product knowledge
● Uphold standards of safety
● Participates as a member of theemergency responseteam
● Speaks publicly as needed, in person and over an intercom
● Assists in any other department as needed
Starbucks Lead Barista
JUNE 2014 - MAY 2015
● Provided excellent customer service and demonstrated interpersonalskills with every
customer
● Created personalized beverages efficiently while maintaining Starbucks’ standard
● Tracked sales and scheduled accordingly
● Trained and mentored new baristas
● Conducted inventory, maintained stock and ordered appropriately
● Unloaded pallets and organized shipments;moved items to thesales floor in an
aesthetically pleasing manner
● Organized and maintained files including but not limited to invoices, barista progress,
internal transfers, contact information, etc.
● Responsible for ensuring equipment maintenance
111 E 18th Street #318
Norfolk, VA 23517
(571) 264-8655
zncannon@gmail.com
SKILLS
Excellent oral and written
communication.
Impeccable team building skills.
Very proficient with time
management, multitasking, and
prioritization of tasks.
50 words per minute.
Independent worker.
AWARDS
$500 bonus from the Coast
Guard for exceptional
performance during the BP Oil
Spill Crisis.
PUBLISHED WORK
Cannon, Z., & Stern, D. M.
(2014). Sweetwater: Black
Women and Narratives of
Resilience. Women & Language,
37(1), 141-142

2. ● Responsible for implementing new promotional set ups
● Responsible for assigning tasks and directing work
● Ensured proper training for events and promotions
● Maintained standards for cleanliness and operation
● Provided positivefeedback and constructive criticism for employees
● Lead promotional sales events
● Coordinated formal and informal meetings
● Demonstrated a consistent ability to multitask
United States Coast Guard: National Pollution Funds Center, Arlington,
Va
Office Automation Assistant
SUMMER INTERNSHIP
JUNE 2010 - AUGUST 2010
● Answered phones and contacted individuals regarding the process for filing claims and
status updates
● Relayed information according to individual need
● Reported special circumstances to supervisor for special action
● Filed physicaldocuments and organization of electronic documents
● Maintained spreadsheets
● Conducted internal inventory for thecenter
● Responded to complaints and concerns with empathy
● Followed rules and regulations concerning thesteps for filing claims
Christopher Newport University, Newport News,Va
Center for Academic Success Desk Receptionist
SEPTEMBER 2009 - MAY2011
● Provided a genuine and enthusiastic greeting
● Scheduled appointments
● Filed paperwork
● Provided general information about the center and tutors as requested
● Assisted with student sign in
● Trained new hires
● Maintained a facilitative environment for learning
Sociology Department Desk Receptionist
SEPTEMBER 2011 - MAY2012
● Provided assistance to professors and other office staff as needed scanning documents,
making copies, transcribing, grading, etc.
● Maintained office equipment
● Answered phones
● Organized and delivered official departmentaldocuments and mail
● Sorted mail, internal and external
● Directed visitors to appropriateoffices