1. Elsie Little
1114 St Lawrence Ave Bronx NY, 10472  Mobile: (347} 777-4367  Email: naomiparis1@aol.com
SUMMARY OF QUALIFICATIONS:
 Outstanding problem solving skills
 Over 6 years of experience and success in busy consumer environments
 Well-organized and detail-oriented; with the ability to prioritize and multi-task
 Excellent written and verbal communication skills
EMPLOYMENT SKILLS SUMMARY:
Administrative Assistant
 Maintained workflow by studying methods, implementing cost reduction and developing reporting procedures
 Created and revised systems and procedures by analyzing operating practices, recordkeeping system, forms control, office
layout, budgetary and personal requirements and implementing changes
 Resolved administrative problems by preparation of reports, analyzing data, and identifying solution
 Designed and maintained electronic file system
 Managed the day-to-day calendar for senior director
Customer Service
 Effectively handled customers requests
 Maintained company merchandising standards including signage, promotional planners, advertising set-ups and displays
 Properly secured all company assets and physical inventory
 Identified and communicated suggestions for improvement of department’s daily business practices
Personal Assistant
 Provided both general and detailed administrative support including managing calendars, coordinating extensive travel
arrangements and reservations, scheduling staff and visitor meetings, and maintaining large filing system
 Scheduled and received all visitors and escorted them to appropriate areas/parties
Customer Service Representative
 Responded to customer inquiries related to package pick-ups and deliveries
 Maximized general customer satisfaction and revenue by effectively promoting FedEx products and services
 Responsible for the daily packing, processing, and verifying of outgoing shipments in a timely manner
 Verified accuracy of all outgoing shipments using manifests and invoices
 Determined method of shipment, posted weights and shipping charges with affix shipping labels
 Cleaned and maintained supplies, tools and equipment to ensure compliance with safety regulations
PROFESSIONAL WORK EXPERIENCE:
Harrison Inc. New York, NY
Administrative Assistant 2015- 2016
Staples Inc. New York, NY
Customer Service Representative 2014-2015
Concept Independent. New York NY
Personal Assistant 2010 - 2013
FedEx Kinko's New York NY
Customer Service Representative 2008 -2010 2
EDUCATION:
Long Island Studies Long Island, NY
 General Education Diploma (2001)
COMPUTER SKILLS:
Microsoft Office Suite Proficiency