1. NICOLE C. KNOPP
1025 Sappony Dr
330-248-3353
ncknopp@aol.com
Skill Summary:
 Achieves tasks using strong sense of responsibility, while keeping emphasis on quality of work.
 Demonstrates excellent communication, listening, and teamwork with customers, clients and co-workers.
 Ability to articulate and document.
 Detail oriented, organized, able to multi-task.
Employment
Polar Ice House October 2015- Present
Guest Services Director/Snack Bar Manager
• Plan, and coordinate all group events, birthday parties and fundraisers.
• Train and supervise all party hosts and hostesses and notify staff of all changes to schedules
and programs.
• Know and understand all programs offered at Polar Ice House locations as well as complete
enrollments and registrations.
• Understand monthly, quarterly and yearly budget expectations for parties, snack bar and public
skating and work to reach those goals.
• Supervise operation of snack bars as well order from vendors and maintain inventory while
staying within monthly budgets.
• General ice and zamboni maintenance.
Gander Mountain October 2015-present
Sales/Merchandising
• Customer service and merchandising in apparel.
Flying B Golf Course March 2013-September 2015 (Seasonal)
Pro Shop/Clubhouse Staff
• Customer service, sales, scheduling of events, inventory, and vendor contact for pricing and
ordering.
EmployTemps Staffing Dec. 2013-June 2015
Staffing Representative
• Worked in collaboration with business development leader to ensure the staffing needs of new
customers were met.
• Proven producer of placements for high profile clients in multi-million dollar accounting firm, insurance
agencies, doctor’s offices, and other businesses.
• Provide staffing services by prospecting and contacting potential qualified candidates for immediate job
openings in their field using cold calls and warm leads.
• Utilized multiple online job boards (Monster, Indeed, Craigslist etc.) to post employment openings.
• Fast paced inbound and outbound calls-approximately 60+ per day.
• Application processing and screening including extensive national and local background checks.
• I-9, WOTC, and payroll paperwork.
• Scheduling of pre-employment drug tests and client interviews.
• Data entry using Citrix and Microsoft Outlook.
Busy Beaver Building Centers Mar. 2010-June 2012/June 2014-May 2015

2. Sales/Special Orders/Inventory
• Knowledgeable in all aspects of catalog pricing; contacting of vendors for special orders and transfers;
as well as documenting and finalizing of paperwork.
• Conducted sales in all areas of building center (building materials, hardware, paint, plumbing, and
electrical),as well as custom/special orders.
• Inventory management, adjustments and merchandising.
• Data entry and updating using AS400 and Telzon.
• Established good rapport with customers and vendors through daily interactions with them.
PACE Program(Mahoning County Schools) Aug. 2012-Dec. 2013
Paraprofessional Educator
• Assisted teacher in classroom in the implementation of lessons for (SP)ED children on regular education
and special education learning objectives.
• Collaborated with teachers and co-workers, supervisors and parents to maintain a “partnership”
environment.
• Implemented and utilized Mahoning County Unlimited Classroom courses in Health and Music. (1st
year
for program)
• Taught self-help skills while focusing IEPs and benchmarks.
• Provided one on one instruction for students who needed help.
• Helped to maintain behavioral standards and order.
• Demonstrated acceptable social skills to students.
• Created a safe and comfortable atmosphere for optimal learning for children from age
10 to 18 years.
• Demonstrated patience and understanding while managing difficult children.
• Maintained children’s attention during group time by presenting material in a fun and exciting way.
Leonard Kirtz School June 2012- Aug.2012
One on One
• Individualized supervision for non-verbal child identified with Autism/PDD.
• Provided a safe/structured environment for optimal learning.
• Worked with student on basic social and cognitive development skills.
Jeremiah Bullfrogs Sports Bar Feb 2009-March 2010
Server/Bartender
Dona Vitos Italian Grill Jan 2004-
December 2008
Server/Bartender
Education
Kent State University, Kent, Ohio
Bachelor of Arts in General Studies May 2012
Honors Deans List 2011-2012