1. CURRICULUM VITAE
Maria Kovacsova 07749197476
maria.kovacs@hotmail.co.uk
Profile: Well-presented, positive individual with more than 7 years of extensive and
diverse experience in administration and reception. Gained and acquired the
clerical and administrative experience and dynamism necessary to provide a
quality customer service at the highest level. Comfortable working under
pressure in a quick-paced, fast-moving environment. Currently looking to
secure a position in a corporate organization.
Highlights of Expertise: • Self-motivated, proactive and hardworking
• Ability to listen attentively and anticipate
• 1st
class communication skills at all levels
• Prompt, polite and courteous manner regardless of the situation
• Ability to deal with challenging situations in calm and composed
manner
• Efficient and excellent organisation skills
• Accept and adhere to the need for strict confidentiality
• Good IT skills – Microsoft office, Excel, Outlook and Internet
Professional Experience:
Nov 2007 – Jun 2015 JPMorgan Chase & Co, London
EMEA Access / Customer Service Administrator
• Acted as first point of contact for permanent members of staff and
contingent workers along with leading the induction process
• Responsible and accountable to assign Access Cards to critical and
restricted areas of the bank to individuals adhering to security
procedures
• Provided support and assisted members of staff with the online global
self-service web application PASSPort
• Managed the shared e-mail box and dealt with queries from all lines
of businesses in a timely manner
• Answered phone calls on busy switchboard and assisted with queries
in a swift and professional manner
• Ran database reconsiliation reports and corrected any anomalies
found to ensure records are kept up to date
• Assisted HR / Compliance / Audit and Security Investigations with
running access transaction reports on either employees card or on
secure areas
• Ensured that SOP is kept up to date, spreadsheets are maintained
• Trained new members of staff
• Assisted Pre -Employment Screening team with Right to work Checks
• Arranged meetings, compiled and distributed minutes
• Assisted the team Manager with projects and administration duties

2. Nov 2007 - Nov 2007 HOB Salons / Academy, London
Receptionist
• Answered phones on busy switchboard, booked appointments,
maintained accounts and client records
• Greeted customers and provided information about salon services and
retail products
• Assisted in maintaining reception area and organized salon
environment
• Assisted with administrative tasks
• Processed salon treatment payments
Dec 2006 – Nov 2007 Veeraswamy, London
Receptionist
• Undertook front of house duties, including meeting, greeting and
attending to the needs of guests to ensure a high level customer
service experience
• Assisted in keeping the restaurant reception area clean and tidy at all
times
• Undertook general office duties, including correspondence, emails,
filing and switchboard, to ensure the smooth running of the reception
area
• Ensured that all reservations and cancellations are processed
efficiently
• Generated statistics and reports fortnightly on number of reservations
and cancellations
Education:
2004 – 2005
2002- 2004
1997-2001
Oakland College, Borehamwood, London
• English Language Course
• Preliminary English Test - awarded merit (2004)
• First Certificate in English (2005)
Hotelova Akademia (college of tourism), Kosice, Slovakia
• Graduated in Tourism Diploma
• Course included: Tourism- Hotel, Business studies, Law, Geography,
History, English, German
Kossuth Lajos Secondary Grammar School, Hungary
• A-level equivalent course completed
• Graduated in Mathematics, History, English, Slovak, Hungarian
Other Achievements:
Aug 2009 Customer Service Programme JPMorgan, London
Interests: Trekking, cycling, cinema, piano
01. 07. 2015.