1. MARIA I. GARCIA
3875 San Pablo Rd S
Jacksonville FL, 32224
Telephone: 904-894-8896 / e-mail: mgarciajax@gmail.com
WORK EXPERIENCE
December 2015-February 2016
ALIGN NETWORKS
Scheduling Coordinator
 Communicate information to different types of external customers: patients, clinics, insurance
companies, and doctors
 Update existing referrals with information received from internal/external customers
 Answer incoming calls about company and department protocol
 Schedule patients’ initial evaluations within 48 hours of receiving referral
 Document all information and updates on patient referrals into Align Networks Operating System
August 2015-December 2015
INCOMM
Customer Care Representative
● Answer calls in timely manner in accordance with InComm goals for call intake;
● Provide timely, accurate and courteous responses to the customers concerns or questions in
accordance with Incomm’s regulations.
● Perform basic Cardholder Customer Service functions in an accurate,timely and courteous
manner; i.e. Lost/Stolen Cards,forgotten PINs.
● Process trouble tickets on customer service issues
● Receive Cardholder Visa Card registration calls and order Visa Cards via the Customer Service
website
● Meet reporting requirements as designated by Supervisor or other InComm Management;
including but not limited to AUX time, quality scores,hold time, and availability

2. April 2015- August 2015
ONE OCEAN RESORT AND SPA
One Touch Agent
● Answer all incoming calls as PBXoperator and dispatch them to the correct departments
● Make all room and restaurant reservations using Epitome and Open Table reservation
software
● Input all in room dining orders correctly using PosiTouch point of sales system
● Answer any questions concerning the resort,spa, and restaurant from external and internal
callers
● Resolve all guest complaints in a polite and professional manner
● Work closely with the signature docent service by relaying all guest requests to the docent
● Perform night auditor duties on overnight shifts
July 2014 – March 2015
CITIBANK,Jacksonville, FL
Customer Service Representative
● Phone Agent Customer Service/Sales & Solutions
● Resolve customer issues in a prompt, professional and friendly manner
● Identify customer needs; review and update activity on accounts
● Promote and sell products and services to meet goals
● Build and maintain rapport with customers
● Attend training to update product knowledge
Oct 2012-April 2014
ASHFORD COURT ASSISTED LIVING,Jacksonville Beach,FL
Concierge
● Greet residents and provide general assistance to visitors, prospective residents, and families.
● Answer telephones, transfer calls, and take messages for staff members.
● Maintain visitor sign in/out book, reservation book for guest rooms, and complete maintenance
request work orders.
● Assist other departments with administrative functions.

3. EDUCATION
Aug 2008 June 2010
High School Diploma: Mandarin High, Jacksonville, FL
Jan 2011-May2014
Associates in Arts: Florida State College at Jacksonville, Jacksonville
REFERENCES
Kristy Synnott
Coordinator of Student Life and Leadership
Florida State College at Jacksonville
South Campus
Florida State College at Jacksonville
11901 Beach Boulevard
(904) 646-2276
Valerie Harvey
Supervisor at Ashford Court Assisted Living
1700 The Greens Way
Jacksonville, FL 32250
(904) 536-4047
Heidi Marshall, Ph.D.
Professor of Student Life Skills and Introduction to Children’s Literature
Florida State College at Jacksonville
11901 Beach Boulevard
Jacksonville, FL 32246
(904) 646-2335
LANGUAGES
• Fluent in both English and Spanish
COMPUTER SKILLS
•Proficient with Microsoft Word, Excel, Outlook, Publisher, and Power Point
•Can make efficient use of internet search sites
•Passed keyboarding class at FSCJ