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1. Professional Summary
Skills
Work History
N M -C
160 East Ruffin Street, Burlington, NC 27217 • Home: 336-270-4444 • Cell: 336-512-3545 •
nancymartcruz1994@gmail.com
Business manager dedicated to continuous process improvement in the face of rapidly evolving and
changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to
company-wide problems. Seasoned management professional who excels in establishing excellent
working relationships with customers, employees, vendors and contractors. High-energy Manager
successful in building and motivating dynamic teams. Cultivates a company culture in which staff
members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive
company growth. Management specialist dedicated to developing strategies and communications to
help businesses reach and engage their target audiences.
Organized and efficient server
Quick problem solver
High energy
Flexible schedule capability
Training personnel
Problem-solving
Customer relations
Process improvement
Strategic planning
Quality Control
Personnel management
Logistics management
Accounts payable and receivable
Flexible thinker
Complex problem solving
High-profile presentations
Restaurant Manager, 03/2016 to 03/2018
San Marcos Mexican Restaurant – Raleigh,NC, North Carolina
Developed, implemented and managed business plans to promote profitable food and beverage
sales.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for

2. new hires and terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment
and supplies.
Achieved highest employee retention rate in the region.
Reduced labor costs by 20% percent while maintaining excellent service and profit levels.
Correctly calculated inventory and ordered appropriate supplies.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Server Bartender, 08/2016 to Current
San Marcos Mexican Restaurant – Raleigh, North Carolina
Consistently provided professional, friendly and engaging service.
Routinely supported other areas of the restaurant as requested, including answering telephones and
completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and
ingredients.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
and courteously.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Verified cash drawer against the day's receipts.
Resolved guest complaints quickly and efficiently.
Received frequent customer compliments for going above and beyond normal duties.
Assisted co-workers whenever possible.
Moved and arranged tables, chairs and place settings and organized seating for groups with special
needs.
Continually monitored dining rooms for seating availability, service, safety and well-being of
guests.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Routinely removed trash and debris from restaurant.
Consistently kept kitchen areas clean and free of debris and water.
Maintained clean dining room, lobby and service areas at all times.
Maintained high standards of cleanliness and sanitation.
Developed and maintained positive working relationships with others to reach business goals.
Assertively upsold alcoholic beverages, appetizers and desserts.

3. Education
Certifications
Accounting: 2017
Standford College - California, CA
High School Diploma: 2013
Graham High School - Graham, Nc
Accounting: 2017
Standford College - California, CA
Accounting: 2017
Standford College - California, CA
Accounting: 2017
Standford College - California, CA
CMA (Certified Management Accountant) conferred by Institute of Management Accountants
(IMA)