1. KELVIN COCHRANE
215-581-7469 | Kelvin.Cochrane11@gmail.com
PROFESSIONAL EXPERIENCE
EDUCATION / TRAINING
OBJECTIVE
HIGHLIGHTS OF QUALIFICATIONS
• Fifteen years Customer Service experience
• Six years Management experience
• High level of enthusiam for each customer’s comfort and satisfaction
• Excellent skills in building rapport with clients and team members.
• Able to see the big picture, delegate effectively, and motivate team members to achieve
on-time project completion
• Experienced in performance (public speaking, vocals, guitar), and Event Organization
Team Managment / Customer Service position with a focus on Team Leadership and Customer Care
Customer Service Manager
Photolounge | Philadelphia, PA
• Managed team of Photo Technicians & Customer Service
Associates at main store and satellite kiosk location
• Provided a superior experience for every customer in a
fast paced retail environment
• Handled sensitive, personal and irreplacable materials
and data with a focus on care, safety, comfort and privacy
• Executed, with close attention to detail, a wide range of
individually tailored customer orders
• Carried out store management duties, stock & appearance,
balancing & closing out the fiscal day
Aug 2013 - Sept 2015
Freelance Journalist, 2008
Lake Country Life | Marble Falls, TX
• Music columnist & contributor
2008
Guitar Sales Representative
Guitar Center | Cherry Hill, NJ
• Advised and guided customers in the purchase of guitars
• Carried out stock, appearance, and inventory duties
Aug 2012 - Aug 2013
Pre-K Music Instructor
Music Training Center | Marlton, NJ
• Led children aged birth to 3 years
and their care givers in song and movement
• Led promotional events to raise awareness of MTC classes
July 2012 - Aug 2013
Shop Manager
David Michie Violins | Philadelphia, PA
• First point of customer contact: phone, in-person &email
• Shop management: stock, shipping & handling
• Violin, viola & cello maintenance, repair & set-up work
Oct 2006 - June 2010
Assistant
Perry’s Guitars | Glen Cove, NY
• Catalogued, appraised & documented the single
largest vintage guitar collection in the world
• Coordinated the process of weighing, photographing,
describing & appraising over 1,500 guitars
Oct 2006 - Nov 2006
Account Manager
Virgin One Account | Norwich, England
• Specialized in handling accounts with financial difficulty
• Member of award winning customer service team
Sept 2001 - Apr 2003
Customer Service Representative
First National Bank | Norwich, England
• Customer relations
• Administrative tasks & data input
2000 - 2001
Administrative Assistant
Vintage Instruments | Philadelphia, PA
• First point of customer contact: phone, in-person &email
• Processed online orders, coordinated instruments & sales,
insurance appraisals, approval forms & invoices
May 2005 - July 2006
Music Together Teacher Training | Princeton, NJ
• Training in Music Together’s approach to teaching music
to children ages birth through seven
2009
The Open University | Cambridge, England
• Completed one year of correspondence coursework
in Music Theory, Elements & Composition
2002-2003
Isle of Wight College | The Isle of Wight, England
• BTEC Diploma in Business & Finance
1987-1989
Cowes High School | The Isle of Wight, England
• Graduated with “O” Level passes in English Language,
Literature, Mathematics & Science
1986