1. Joanne Shea
Basingstoke, Hampshire, RG21 3DB
07810 305020 j.shea@sky.com
I have unashamedly high expectations of myself and others, offering support and encouragement to
help achieve full potential. I look at new challenges as a positive, learning and adapting quickly. I am
a confident team leader and I am a professional, enthusiastic and caring individual.
SKILLS
• Reflective practitioner, responding well to changes
• Excellent communication skills
• Organised
• Taking initiative
• Excellent customer service skills
• Proficient use of Microsoft Office
• Creative
CAREER EXPERIENCE
Nov 2015 – April 2016 – Age Concern Hampshire
Volunteer Support Coordinator (Temporary Contract)
My responsibilities included;
• Liaising with the volunteers and other organisations in the Basingstoke Area
• Office management and coordination
• Coordination and administration of activities
• Ensuring Church Cottage Café is staffed and liaising with visiting speakers and performers
• 6 local Social Groups to oversee
• Yoga & IT Classes coordinated
• Information Roadshows arranged
• Providing support and advice to members of the public aged 50 and over
2007- July 2015 - Basingstoke College of Technology
Full time Co-ordinating lecturer for Travel & Tourism & Aviation Operations
My responsibilities included;
• Course development and recruitment
• Taking responsibility for the planning of the courses
• Teaching Full Time on Level 2, Level 3 and HND students
• Personal Tutor
• Creating a safe and enjoyable working environment for students
• Creating lessons and assignments from unit specifications
• Working with and co-ordinating other members of the team
• Being organised and structured in my work
• Administrative duties, with a good working knowledge of Microsoft Office
• Keeping up to date with industry news and regulations, CPD
• Responding to changes in the working environment
• Organising and leading trips and residential trips to New York for the students
2. 1997-2007 - Thomas Cook, Basingstoke
Worldwide Travel Consultant
My responsibilities included;
• Long-haul and cruise specialist
• Arranging tailor made holidays for customers with an emphasis on exceptional customer
service
• Arranging overseas weddings
• Dealing with customers who have specific requirements on an appointments basis
• Experiencing tour operators products on educational trips
• High level of accuracy in paperwork and holiday arrangements made
• Dealing with large quantities of money
• Teamwork and pride in the workplace
1995-1997 – Church Grange Doctors Surgery
Evening Receptionist
My responsibilities included;
• Making appointments for patients
• Providing appropriate records for the doctors
• Keeping files organised
• Keeping sensitive information confidential
• Keeping calm in a crisis, or when dealing with angry/distressed patients
• Working a switchboard and links with hospital IT
1991-1995 – Family Break
1987-1991 – Charis – Office Manager
Managed production of a builders guide to new planning applications across
the South of England working to a weekly deadline
1983-1987 – Oxoide
(1986-1987) PA to Distribution Manager
(1983-1986) Shipping Clerk – arranging distribution of Pharmaceutical
products to worldwide subsidiaries via air, sea, road, courier and mail
Education and Qualifications
2016 Sage Bookkeeping Stage 1 & 2
2008-2010 Basingstoke College of Technology/Winchester University
Diploma in Teaching in the Lifelong Learning Sector (L5)
2008-2009 Basingstoke College of Technology
BTEC National Award in Aviation Operations (L3)
2007-2008 Basingstoke College of Technology
Preparation for Teaching
1978-1982 Richard Aldworth Secondary School
‘O’ Levels - 3 CSE - 3
Interests and Activities
Travelling
Creative projects
Photography
