1. TIANA TERILLA
9 Cliff Court, Sicklerville, NJ 08081 • C: 856-261-0489 • Tianagterilla@gmail.com
Objective
Obtain an entry level position with a Mental Health Facility because it will enable me to apply my education in
Psychology and allow me to gain experience.
SKILLS
● Public speaking ability - Excellent communication skills
● Adaptable learner - Planning/coordinating
● Leadership abilities - Creative problem solving
● Excellent time management - Critical thinker
● Quality-focused - Self-starter
● Proficient in Microsoft Office - CPR and First Aid Certified
WORK HISTORY
Internet Sales- Honda
Turnersville AutoMall- 3400 Route 42, Turnersville, NJ, 08012 03/01/2016-Present
● Answered internet leads in a timely manner
● Conducted research on products
● Trained to ensure product efficiency
● Answered customer questions
● Greet customers
● Made sales appointments
Human Resources Assistant
Turnersville AutoMall- 3400 Route 42, Turnersville, NJ, 08012 03/01/2015-03/01-2016
● Developed surveys to identify training needs based on projected production processes and changes.
● Conducted orientation sessions and organized on-the-job training for new hires.
● Promoted to Human Resource Assistant from File Clerk within 4 months.
● Examined, categorized and sorted incoming documents.
● Maintained physical and computer-based filing systems.
● Tracked incoming and outgoing files and materials.
● Responded to internal and external requests for information.
● Created reports, correspondence and spreadsheets with Microsoft Office programs.
● Followed-up with staff and customers regarding missing or needed information.
● Upheld confidentiality of all information.
● Entered numerical data into databases in a timely and accurate manner.
● Obtained scanned records and uploaded them into the database.
● Reviewed medical records for completeness and filed records in alphabetic and numeric order.
● Ordered and distributed office supplies while adhering to a fixed office budget.
● Answered and managed incoming and outgoing calls while recording accurate messages.
● Organized all new hire, security and temporary paperwork.

2. Cashier
Panera Bread - Cross Keys Road, Sicklerville, New Jersey, 08081 08/2014 - 03/2015
● Greeted customers promptly.
● Received customer payments.
● Described products and services in detail.
● Assisted customers in selecting items based on needs.
● Trained new cashiers on procedures, customer service and sales techniques.
● Assisted on sales floor as needed to maintain service standards.
Aquatics Supervisor
Sahara Sam's Oasis Indoor Waterpark - Route 73, Berlin, New Jersey 05/2012 - 08/2014
● Earned management trust by serving as key holder, responsibly opening and closing store.
● Answered product questions with up-to-date knowledge of sales and store promotions.
● Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
● Set up and explained new membership contracts
● Trained, coached and mentored staff to ensure smooth adoption of new program.
● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving
problems on the spot.
● Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
EDUCATION
Bachelor of Science: Psychology Rowan University - Glassboro, NJ 2016
● Coursework in Childhood and Adolescent Psychology, Social Psychology, Developmental Psychopathology,
Psychology and Law, Cognitive Psychology, Research Methods, Abnormal Psychology, Intake and Interviewing,
Victimology, Forensic Law, Counseling and Guidance of the Offender, and Lifespan Development.
Internship: Counseling Psychology
Center for Family Services - Imani Partial Care 2015
● Coursework in Psychology and Counseling In charge of running groups with children from ages 13-17
● Group Therapy with a maximum of 8 children
● Completed 80 hours
REFERENCES
 Christine Dorety
o Internet Sales Manager at Honda of Turnersville
 856-516-6231
 Kristine Trimarco
o Human Resources Specialist at Turnersville AutoMall
 856-516-6648
 Thomas Eppler
o Aquatics Director/ EMT at Sahara Sams Oasis
 856-517-8276
 Tanay Clemons
o Former Counselor at Center for Family Services Imani Program
 732-642-2068