1. BRIANNA HAYES
457 N Shore Dr., South Sioux City, NE 68776
(712) 870-0417 (Home)
bri.hayes92@gmail.com
SUMMARY
Highly experienced Customer Service professional. Able to handle a high volume of customers in a
fast paced environment, with minimal supervision, while maintaining emphasis on the highest quality of
customer service. Excellent listening, oral, and written communication skills. Comfortable interacting
with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to
make decisions independently and quickly with minimal escalations.
RELATED EXPERIENCE
Receptionist
 Received and recorded payments.
 Directed incoming phone calls and distributed phone messages.
 Resolved complaints from clients.
 Maintained files and performed data entry.
 Maintained appointment calendars, handle all scheduling of conference meetings.
 Extensive data entry of incoming payments, outgoing orders, and safety equipment.
 Call and schedule potential employee interviews and update Indeed website.
 Generated various office correspondence.
 Dealt with invoices and other reports.
Assistant Manager
 Supervised food preparation, serving workers, and bartenders.
 Collected and balanced cash receipts at the end of the day or shift.
 Resolved customer complaints regarding food or service.
 Inspected supplies, equipment and work areas.
 Promoted friendly customer service.
 Upheld company image and quality customer experience.
 Upheld company standards for food quality and service.
 Evaluated work procedures for alteration and improvement.
 Assigned duties, tasks, and work stations to workers.
 Perform staffing duties such as training.
 Controlled costs to keep them low and within budget.
Head Cashier
 Counted tills for all cashiers at beginning of shift and at end of shift.
 Computed deposits at closing time and delivered to bank.
 Assisted other cashiers with difficult customers.
 Processed food stamps and other aid vouchers.
 Maintained clean work area.
 Resolved customer complaints.
WORK HISTORY
Receptionist – Sioux City Foundry – Sioux City, IA 2016 - Current
Assistant Manager – 21st Amendment Bar & Kitchen - Sioux City, IA 2015 - 2016
Head Cashier – Fareway Food Stores, Inc. - Sioux City, IA 2011 - 2016
Receptionist - Morningside College - Sioux City, IA 2013 - 2015
EDUCATION
Associates - General Studies - Western Iowa Tech Community College, IA
Bachelor of Arts, General Business, Bellevue University, Projected Graduation May 2018