1. Curriculum Vitae
Tamer Ibrahim EL Ghandour.
- Objective:
-An executive level position leading to a career in the Sales &Marketing fields in which become a
team player, utilizing and applying my skills and talents gained from experience and further
developed.
-Professional Experience 18 years:
4 Dimensions Travel agent
Director of sales Corporate & MICE
From January till date
Pyramisa Hotels 5 Stars (Cairo, Luxor, Aswan, Sharm el shikh, Sahal Hashish
-Regional Assistant director of sales corporate & MICE
April 2015 till January 2016
Maritim Jolie Ville Luxor 5 stars Deluxe 650 rooms
-Senior Sales Manager Corporate & MICE
April 2012 till April 2015
Duties & Responsibilities:
Establish rapport with key prospects accounts and dissension makers.
Maintain and develop high profile with the local
Generate new leads.
Keep a close watch on accounts growth/productions.
Finding Target Audience.
Develops all sales team action plans related to the market area as outlined in the Marketing Plan.
Calls on pre-determined number of companies per day according to agreed action plans.
Establishes and maintains files on major active accounts within the market area.
Promotes and produces sales leads.
Actively participates in achieving the departmental goals which contribute to the Marketing
budget.
Performs all duties and responsibilities in a timely and efficient manner in accordance with
established hotel policies to achieve the overall objectives of the position.
Actively participates in the hotel's marketing activities from conceptualization till production and
distribution.
-Cataract Pyramids Hotel 5 stars 300 rooms
-Senior Sales Manager Corporate & MICE
October 2011 till April 2012
Duties & Responsibilities:
Establish rapport with key prospects accounts and dissension makers.
Maintain and develop high profile with the local
Generate new leads.
Keep a close watch on accounts growth/productions.
Finding Target Audience.
Develops all sales team action plans related to the market area as outlined in the Marketing Plan.
Calls on pre-determined number of companies per day according to agreed action plans.
Establishes and maintains files on major active accounts within the market area.
Promotes and produces sales leads.

2. Actively participates in achieving the departmental goals which contribute to the Marketing
budget.
Performs all duties and responsibilities in a timely and efficient manner in accordance with
established hotel policies to achieve the overall objectives of the position.
Actively participates in the hotel's marketing activities from conceptualization till production and
distribution.
-Sofitel Winter Palace Luxor & Sofitel Alexandria Cecil 5 stars deluxe 400 rooms:
-Sales manager Corporate & MICE
December 2008 till October 2011
-Duties & Responsibilities:
- Targeting Government, Embassies, Airlines, MICE, and (OIL & Gas, pharmaceutical,
Automation, Food Trading, Media) Segments.
- Covering key accounts of corporate.
- Giving creative solutions to the client in hosting his event, which could push the sales.
- Relation marketing activities and managing the corporate accounts.
- Selling and promoting the hotel and assisting in attaining Food &Beverage revenue targets.
- Following up the clients by phone, Face to Face, Letters.
- Preparing the weekly sales action plan & monthly report.
- Involved in the yearly sales plan.
- Setting &implementing rate structure of corporate Segments.
-Steigenberger Nile Palace-Luxor 5 stars 320 rooms:
-Asst. Sales Manager Corporate & MICE:
May 2007- September 2009
- Duties & Responsibilities:
- Relation marketing activities and managing the corporate accounts.
- Negotiating rates for corporate accounts.
- Building profitable relationship with clients.
- Following up the clients by phone, Face to Face, Letters.
- Approaching corporate accounts.
- Approaching new accounts.
-Conrad Cairo 5 stars deluxe 600 rooms:
- Corporate & Catering Sales Executive:
June 2006 – May 2007
-Duties & Responsibilities:
-Servicing and provide support to existing customers as well as establishing new customers
base.
-Manage all corporate accounts.
-Monitor production of my accounts and evaluate performance versus forecast.
-Investigate and solving any complaints related to hotels service and quality.
-Demonstrate commitment to completing tasks and objectives.
-Work independently with team support to close business.

3. -Conrad Cairo
-Front Office Agent & Supervisor:
September 2002- May 2006
-Duties & Responsibilities:
-Ensure guests are able to check-in and out quickly and efficiently
-Registers guests into the hotel in a prompt and courteous manner using up selling techniques to
Maximize room rates
- Setting walk-in and up selling guests at the front desk directly relates to room availability at
the time of
Check-in
- Respond to guest requests promptly
- Resolve guest’s complaints to the satisfaction of the customer & Follow up to ensure their
satisfaction.
-Conrad Cairo:
-Concierge:
September 2000 –April 2002
-Movenpick Heliopolis 5 stars deluxe 370 rooms:
- Telephone operator:
December1998-August 2000
-Qualifications:
-Willing to learn and capable of working under pressure.
-Work within team target.
-Capable of dealing with customers.
-Good customer service awareness.
-Dynamic, creative and self motivated.
-Excellent Negotiation skills.
-Accurate.
Sales skills:
-good communication skills to build relationships through Two-Way communication by talking ,
asking question and active listening , using verbal communication ( Face to Face , telephone
calls , written messages ) using non-verbal communication ( body language , appearance ,
presentation
-Negotiation skills.
- Presentable & product knowledge.
-Time management process ( making a list of activities that should be performed daily ,
determining the priority for each activity , estimating how much time each activity will take ,
developing a daily schedule for doing the activities , comparing the estimated time with the actual
time spent on activity.
-Training:
-Communication Skills .Egypt 2006
-Time Management .2007
-Total Quality Management. (Conrad Cairo)
-Training in reservation department for 3 months (Conrad Cairo.)
-Training in catering department for 3 months (Conrad Cairo).

4. -Training housekeeping department for 3 months (Conrad Cairo).
-Reading the guest.
Computer Skills
-Microsoft World
-Microsoft Excel
-Fidelio Front Office
-Fidelio Sales& Catering
-Internet browsing
-Education:
-Secondary Education: Qawmia AL Zamalk.1994
-Bachelor degree from high Egyptian institute of Tourism and Hotel (Hotel Management) 1994-
1998.
-Cumulative rate GOOD.
-Language:
-Arabic: Mother Tongue
-English: Excellent
-Personal Information:
-Marital Status: Married with two kids.
-Date of Birth: May.11, 1976-Cairo, Egypt.
-Military Status: Exempted.
-Nationality: Egyptian.
-Telephone: + 02 22839042 .Mobile:+2 (012 22212259) & +2 (010 02745666)
-Address: 26Adb AL Raman Nasr- EL Zaiton-Cairo-Egypt.
-E-Mail: tammerghandour@yahoo.com
-Interests& Activities
-Traveling, Reading and music.
-References:
-Available upon request.