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Christopher Crescenzo
1465 Independence Trail Cumming, Georgia 30040 (470) 266-6120 ctambear4@hotmail.com
Sr. Program Manager
Project & Program Management / Sales Engineering / Service Delivery Management
Management professional with over 15 years of customer facing domestic and international program
management, project management and sales engineering experience. Demonstrated progressive leadership
in implementing and directing projects within a Business Unit, and Service Provider environments.
Demonstrated success leading and mentoring cross-functionalteams in multi-facility environments in order
to maximize levels of productivity. Excellent communicator with emphasis on building strong client
relationships.
 Strategic Planning Skills  Communication & Organization
 Team & Relationship Building  Project Planning and Scheduling
 Major Account Experience  Self Starter & Self Directing
 Excellent Presentation Skills
 SAP Experience
 Multiple Project Management
 Oracle/People Soft Experience
Professional Experience
SR. PROGRAM MANAGER PMO Systems Integration 2015 – Present
ARRIS INC. – Suwanee, Georgia
 Deliver end to end system integration services in conjunction with the delivery of customer
solutions involving multiple components, systems, and 3rd
parties
 Address the pre-sales scoping, sizing and definition of the solution and required services
 Assume responsibility and act as point of contact for implementation of large network and software
solution deployments
 Coordinate multiple interlinked projects of a complex solution over the life cycle and duration of
the overall program
 Maintain project budget, track capital and incidental expenditures, and manage cost tracking to
plan
 Identify and manage project risks and issues while ensuring mitigation actions are in place
 Prepare and present periodic updates on project status to both customer and internal executive staff
 Organize technical design reviews and project gate reviews while tracking closure of open items
and actions
 Serve as subject matter expert relating to internal development processes, metrics, team dynamics,
and industry best practices
 Conduct project risk assessment,requirements gathering and lessons learned activities
 Ensure quality of the overall program through constant monitoring, control and auditing of the
various initiatives following proven PMI processes and procedures
 Successfully manage complex projects using both Waterfall and Agile methodologies
PROJECT MANAGER Intermetro Business Unit 2014 – 2015
EMERSON ELECTRIC INC. – Norcross, Georgia
 Lead and managed new product development (NPD) projects in accordance with corporate
waterfall and agile lifecycle management methodologies
 Created and maintained detailed product development schedules from initial concept through
manufacturing release,while tracking bug fixes using Jira
 Defined manpower requirements for each activity of the detailed schedule and tracked completion
of tasks throughout the project lifecycle
 Maintained project budget, tracked capital and incidental expenditures
 Identified and managed project risks and issues while ensuring mitigation actions were in place
 Prepared and presented periodic updates on project status to executive staff
 Organized technical design reviews and project gate reviews while tracking closure of open items
and actions
 Coordinated manufacturing of prototype units for design verification, training, trade shows and
alpha testing
 Coordinated transfer of design to manufacturing and production of beta units
 Performed lessons-learned retrospectives for each phase gate and at project completion, and
worked with quality and program management staff to implement process improvements
PROGRAM MANAGER Digital Video & Cable Business Units 2004 – 2014
CISCO SYSTEMS INC. – Lawrenceville, Georgia
 Simultaneously managed multi-million dollar, multiple high touch Content Provider and Service
Provider customer project and programs to ensure proper execution of Statements of Work for
seamless project delivery
 Acted as primary customer interface for the successful creation, tracking, and delivering of project
charters, work plans, schedules, milestones, material, and software implementation of Cisco digital
video service solutions
 Maintained strong customer relationships acting as their advocate within Cisco to ensure
best-in-class service while maintaining appropriate internal policies and procedures
 Acted as single point of contact for proposal development, engineering consulting, contract
administration, return and repair initiation and tracking, as well as the fulfillment of RFQ requests
 Worked collaboratively with both domestic and international customers, internal account teams
and operations to successfully coordinate the execution of all phases of the program plan from
initiation to close
 Monitored and escalated when necessary the procurement, manufacturing, and logistics activities
associated with projects to meet customer expected deployment and installation dates
 Conducted weekly project status meetings with customers, account teams, design engineers, and
installation engineers in order to ensure proper deployment of program plan and determine
customer sentiment
 Coordinated project installation with Business Delivery Managers,Advanced Services
Engineering Delivery Managers, and PMO Project Managers for resource assignments
 Maintained project CRM process, issues log, dashboard, and risk register while pro-actively
working to mitigate future risks
 Worked with the customer and Cisco internal advanced services engineers to ensure all technical
and support escalations to include outages and routine maintenance are documented, tracked,and
resolved in a timely manner
 Worked with internal Cisco departments to optimize solution cost, quality and scheduling in order
to drive high customer satisfaction
SALES AND SERVICE PROJECT MANAGER 2002 – 2004
GIBEN AMERICA – Norcross, Georgia
 Managed multiple million dollar plus installation projects directed toward strategic business and
other organizational objectives increasing return business by 10%
 Led development of all operational support programs and processes which contributed to securing
long-term business, optimizing levels of productivity and increasing overall project success by
15%
 Managed transition of client from Solutions Implementation to Client Support and generated
additional 5% project revenue through the sales of performance and maintenance contracts
 Directed the coordination of all implementation tasks involving third party installation contractors
as well as providing consultation to clients on system installation and integration
SENIOR SALES/ACCOUNT ENGINEER 1997 – 2002
NORTEL NETWORKS – Alpharetta, Georgia
 Wrote persuasive marketing and technical RFP responses,and prepared new opportunity proposals
for the Optical Transmission Business Unit resulting in an 82% award to submittal ratio
 Led development of strategic and tactical plans on the Qwest sales account team by qualifying and
closing over 12 major opportunities in one year achieving a 149% quota ratio
 Worked closely with the customer in the architectural design, system, layout, and overall
functionality of nationwide DWDM optical layer base ring structures and overbuilds by providing
detailed network drawings and fiber optic ring link budgets
 Performed as account team technical lead by supporting the sales team in all phases of the sales
process including: consulting, proposal preparation and support, technical presentations and the
analysis and design of Nortel Networks DWDM,SONET, SDH and advanced network solutions
 Achieved the Circle of Excellence award for generating over $500 million in sales for one year
after closing a nationwide DWDM base layer and subsequent 5 network ring overbuild solution
 Increased Nortelbrand awareness and loyalty within the account by providing monthly new
product and technical presentations to both VP and Director level personnel driving incremental
revenue
 Participated in customer sales strategy discussions providing knowledge of voice, data and video
technologies including championing Network/Transport solutions with Product Management
 Strategized with Account Managers in the development of customer sales strategies by providing
market/customer needs and applications, solution alternatives, product capabilities, and
competitive offerings
 Advised Field Channel Managers on competitive position, delivery risks and product positions
within territory
 Met with customers to analyze and discuss current technical environments, key business
issues/drivers, and future technology requirements
AVIATION ELECTRONIC TECHNICIAN 1987 – 1997
UNITED STATES NAVY – Lemoore, California
 Served as Production Supervisor at the Aircraft Intermediate Maintenance Department (AIMD)
F/A-18 radar repair work center responsible for the operation and readiness of 8 test benches, the
creation of duty assignments for 9 personnel, and the compliance of OSHA regulations
 Awarded the Navy Achievement Medalfor personally designing a work plan that resulted in a 47%
reduction in the radar work center backlog which allowed the operational readiness of 4 squadrons
 Served aboard the USS Nimitz and USS Kitty Hawk during Operation Desert Storm as the first
qualified and trained technician providing technical support for the latest F/A-18 radar system
Education & Credentials
MBA, Global Management, 2006 University of Phoenix – Atlanta Georgia
BS, Professional Aeronautics, 1995 Embry-Riddle Aeronautical University – Lemoore California
Project Management Professional (PMP) Certified through Project Management Institute 2006

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Christopher Crescenzo Professional Resume3

  • 1. Christopher Crescenzo 1465 Independence Trail Cumming, Georgia 30040 (470) 266-6120 ctambear4@hotmail.com Sr. Program Manager Project & Program Management / Sales Engineering / Service Delivery Management Management professional with over 15 years of customer facing domestic and international program management, project management and sales engineering experience. Demonstrated progressive leadership in implementing and directing projects within a Business Unit, and Service Provider environments. Demonstrated success leading and mentoring cross-functionalteams in multi-facility environments in order to maximize levels of productivity. Excellent communicator with emphasis on building strong client relationships.  Strategic Planning Skills  Communication & Organization  Team & Relationship Building  Project Planning and Scheduling  Major Account Experience  Self Starter & Self Directing  Excellent Presentation Skills  SAP Experience  Multiple Project Management  Oracle/People Soft Experience Professional Experience SR. PROGRAM MANAGER PMO Systems Integration 2015 – Present ARRIS INC. – Suwanee, Georgia  Deliver end to end system integration services in conjunction with the delivery of customer solutions involving multiple components, systems, and 3rd parties  Address the pre-sales scoping, sizing and definition of the solution and required services  Assume responsibility and act as point of contact for implementation of large network and software solution deployments  Coordinate multiple interlinked projects of a complex solution over the life cycle and duration of the overall program  Maintain project budget, track capital and incidental expenditures, and manage cost tracking to plan  Identify and manage project risks and issues while ensuring mitigation actions are in place  Prepare and present periodic updates on project status to both customer and internal executive staff  Organize technical design reviews and project gate reviews while tracking closure of open items and actions  Serve as subject matter expert relating to internal development processes, metrics, team dynamics, and industry best practices  Conduct project risk assessment,requirements gathering and lessons learned activities  Ensure quality of the overall program through constant monitoring, control and auditing of the various initiatives following proven PMI processes and procedures  Successfully manage complex projects using both Waterfall and Agile methodologies
  • 2. PROJECT MANAGER Intermetro Business Unit 2014 – 2015 EMERSON ELECTRIC INC. – Norcross, Georgia  Lead and managed new product development (NPD) projects in accordance with corporate waterfall and agile lifecycle management methodologies  Created and maintained detailed product development schedules from initial concept through manufacturing release,while tracking bug fixes using Jira  Defined manpower requirements for each activity of the detailed schedule and tracked completion of tasks throughout the project lifecycle  Maintained project budget, tracked capital and incidental expenditures  Identified and managed project risks and issues while ensuring mitigation actions were in place  Prepared and presented periodic updates on project status to executive staff  Organized technical design reviews and project gate reviews while tracking closure of open items and actions  Coordinated manufacturing of prototype units for design verification, training, trade shows and alpha testing  Coordinated transfer of design to manufacturing and production of beta units  Performed lessons-learned retrospectives for each phase gate and at project completion, and worked with quality and program management staff to implement process improvements PROGRAM MANAGER Digital Video & Cable Business Units 2004 – 2014 CISCO SYSTEMS INC. – Lawrenceville, Georgia  Simultaneously managed multi-million dollar, multiple high touch Content Provider and Service Provider customer project and programs to ensure proper execution of Statements of Work for seamless project delivery  Acted as primary customer interface for the successful creation, tracking, and delivering of project charters, work plans, schedules, milestones, material, and software implementation of Cisco digital video service solutions  Maintained strong customer relationships acting as their advocate within Cisco to ensure best-in-class service while maintaining appropriate internal policies and procedures  Acted as single point of contact for proposal development, engineering consulting, contract administration, return and repair initiation and tracking, as well as the fulfillment of RFQ requests  Worked collaboratively with both domestic and international customers, internal account teams and operations to successfully coordinate the execution of all phases of the program plan from initiation to close  Monitored and escalated when necessary the procurement, manufacturing, and logistics activities associated with projects to meet customer expected deployment and installation dates  Conducted weekly project status meetings with customers, account teams, design engineers, and installation engineers in order to ensure proper deployment of program plan and determine customer sentiment
  • 3.  Coordinated project installation with Business Delivery Managers,Advanced Services Engineering Delivery Managers, and PMO Project Managers for resource assignments  Maintained project CRM process, issues log, dashboard, and risk register while pro-actively working to mitigate future risks  Worked with the customer and Cisco internal advanced services engineers to ensure all technical and support escalations to include outages and routine maintenance are documented, tracked,and resolved in a timely manner  Worked with internal Cisco departments to optimize solution cost, quality and scheduling in order to drive high customer satisfaction SALES AND SERVICE PROJECT MANAGER 2002 – 2004 GIBEN AMERICA – Norcross, Georgia  Managed multiple million dollar plus installation projects directed toward strategic business and other organizational objectives increasing return business by 10%  Led development of all operational support programs and processes which contributed to securing long-term business, optimizing levels of productivity and increasing overall project success by 15%  Managed transition of client from Solutions Implementation to Client Support and generated additional 5% project revenue through the sales of performance and maintenance contracts  Directed the coordination of all implementation tasks involving third party installation contractors as well as providing consultation to clients on system installation and integration SENIOR SALES/ACCOUNT ENGINEER 1997 – 2002 NORTEL NETWORKS – Alpharetta, Georgia  Wrote persuasive marketing and technical RFP responses,and prepared new opportunity proposals for the Optical Transmission Business Unit resulting in an 82% award to submittal ratio  Led development of strategic and tactical plans on the Qwest sales account team by qualifying and closing over 12 major opportunities in one year achieving a 149% quota ratio  Worked closely with the customer in the architectural design, system, layout, and overall functionality of nationwide DWDM optical layer base ring structures and overbuilds by providing detailed network drawings and fiber optic ring link budgets  Performed as account team technical lead by supporting the sales team in all phases of the sales process including: consulting, proposal preparation and support, technical presentations and the analysis and design of Nortel Networks DWDM,SONET, SDH and advanced network solutions  Achieved the Circle of Excellence award for generating over $500 million in sales for one year after closing a nationwide DWDM base layer and subsequent 5 network ring overbuild solution  Increased Nortelbrand awareness and loyalty within the account by providing monthly new product and technical presentations to both VP and Director level personnel driving incremental revenue  Participated in customer sales strategy discussions providing knowledge of voice, data and video technologies including championing Network/Transport solutions with Product Management
  • 4.  Strategized with Account Managers in the development of customer sales strategies by providing market/customer needs and applications, solution alternatives, product capabilities, and competitive offerings  Advised Field Channel Managers on competitive position, delivery risks and product positions within territory  Met with customers to analyze and discuss current technical environments, key business issues/drivers, and future technology requirements AVIATION ELECTRONIC TECHNICIAN 1987 – 1997 UNITED STATES NAVY – Lemoore, California  Served as Production Supervisor at the Aircraft Intermediate Maintenance Department (AIMD) F/A-18 radar repair work center responsible for the operation and readiness of 8 test benches, the creation of duty assignments for 9 personnel, and the compliance of OSHA regulations  Awarded the Navy Achievement Medalfor personally designing a work plan that resulted in a 47% reduction in the radar work center backlog which allowed the operational readiness of 4 squadrons  Served aboard the USS Nimitz and USS Kitty Hawk during Operation Desert Storm as the first qualified and trained technician providing technical support for the latest F/A-18 radar system Education & Credentials MBA, Global Management, 2006 University of Phoenix – Atlanta Georgia BS, Professional Aeronautics, 1995 Embry-Riddle Aeronautical University – Lemoore California Project Management Professional (PMP) Certified through Project Management Institute 2006