1. FAUZI CHAIDIR
GENERAL MANAGER
MISSION STATEMENT
Becominga goodheartedgeneral manager of a hospitality place like no other
hotels, creating enjoyable moments andwonderful experience for every person
which included guests, employees and all stakeholders .
PERSONAL SUMMARY
Truly sales focused professional, dynamic and outgoing who goes the
extra milles to exceed the expectation. Fauzi has a track record in leading
and managing effectively for all aspects of a hotel, and in making guests
feels cared for, valued, and respected. As a leader, he is not afraid to get
involved in and assist wherever and whenever he is needed, pretty much
will do everything he is able to deliver results that will contribute to the
overall mission and success of a business, in-depth for an analytical in
problem solving which makes both parties in a win/win situation. He has
the self assurance that enables goals to be achieved and consistenly
looking and introducing new products and services that will meet the
needs of future’s savvy global travelers.
Right now, he is looking for the up next level career opportunity with an
ambitious, award winning hotel which is looking to recruit talented and
hearted professionals.
CAREER HISTORY
BENTENG Hotel*** Pekanbaru– Riau- INDONESIA
General Manager Jun 2012- Present
Responsible for maintaining visibility with guests at all times, and for
assisting in running a hotel that has 72 guest rooms and suites, 5
conference rooms, 1 restaurant, 4 lounges, 4 Exclusive Family Karaoke
Rooms and 1 outdoor activity’s Roof Top for special event.
Directing the overall operation of an assigned hotel to achieve the highest
performance, profitability and return an investment results by creating a
positive and productive working environment and ensuring excellent
guest service and compliance with quality and operational standard.
Developing, monitoring the performance of financial and operational plans
which support the overall objectives of the hotel and operating division,
annual budget and business plan,and makes recommendations for capital
improvements to enhance the assets, FF&E of the hotel, and ensure brand
royalty.
Ensuring that product quality and service standards are met in all areas of
the hotel as performs to physical appearance, maintenance and
cleanliness. Establishing and maintaining preventative maintenance
programs to protects the physical assets of the hotel.
AREAS OF EXPERTISE
Hotel Operations
Sales & Marketing
Corporate Hospitality
Business Administration
Performance Management
Restaurant Management
Food &Beverages
Front Desk Management
Managing Housekeeping
Guest Relations
Human Resources
Event management
INTERNATIONAL TRAVEL MART,
SALES CALLS &TRAINING
ASIA
PATA Travel Mart – Singapore 1997
Corporate Calls – Malaysia 1997
Bali Travel Mart – Bali–Indonesia 1999
TIME Travel Mart – Jakarta 2011
JAPAN Sales Calls , Tokyo – Osaka –
Nagoya, Japan, September 1999
AUSTRALIA
Park Plaza United Sales Conference,
Melbourne & Sydney, October 2001
EUROPE
Garuda Road Show- GERMANY
Frankfurt, Dusseldorf, Koln - Nov 1999
World Travel Mart – ENGLAND
London, November 1999
East Europe Travel Mart-
CZECHOSLOVAKIA
Prague, November 1999
CAREER STATEMENT
My Greatest strength is a very strong
commitment on giving the best
experience to the hotel guest who are
giving their trust in staying on the
premises . Secondly, working efficiently
and precisely as part of the team and
forming a solid team work with other
staff members. Last but not least,
giving more than what guest & staff
members expected. Indeed, go beyond
the limit for the goals and targets
being set. – Fauzi Chaidir _

2. Overseeing the development and execution of marketing plans and yield
management efforts to maximize revenue generation, Rev.PAR, ARR andoccupancy
levels. Maximizing roomrevenues and profits by anticipating and pla nning for
market shifts. Ensuring the development of strategiesmarketing opportunities and
tactical sales plan.
Maximizing F&B revenue byensuring optimal use of banquet/outlet space andmost
cost-effective management of the hotel's food and beverage outlets.
Measuring the effectiveness of broad-basedmarketingplans andyield management
efforts to maximize the number of market segments reached and to diversify the
sources of revenues.
Achieved GOP by 54% on the second year with 65% Increasement on Revenue
compared to the previous year.
PARK PLAZA Hotel/TWIN PLAZA Hotel – Jakarta - INDONESIA
Executive AssistantManager **** Promoted 2001 – 2004
Selected as Executive Assistant Manager ( Acting General Manager) of a 252-room
property consist of two towers, Hotel and Apartements. Managed all hotel
activities, with duties including hiri ng, firing, supervising, and training staff ,
reviewing ofP&L statements, roomdivisionoperation, accountingandbookkeeping,
management of individual department managers, budgeting and forecasting
revenues andexpenses, salesstrategies andyield management, staffing levels &
security-related matters.
Increasing Total Sales Revenue by35% compared to previous year, cutting down
the employee by 12% , Increasing ARR by 38% .
Completing all the process of re-branding property from Park Plaza Hotel to Twin
Plaza Hotelbyreplacingandrestructuring all the promotion collateral including
giving the new name for the Hotel.
SALES & MARKETING DIVISION – Jakarta – Bali & Bandung
( Director of Sales& Marketingas highest achievement ) 1994 - 2007
Jakarta HiltonInternational ***** Diamond Jakarta
Hotel Mulia Senayan***** Diamond Jakarta
Bali Cliff Resort ***** Bali
Nikko BaliHotel & Resort ***** Bali
RadissonHotel **** Jakarta
Park Plaza Hotel **** Jakarta
Grand Aquila Hotel **** Bandung
Food & BeveragesExperiences 1988 - 1992
Le ST Tropez French Cuisine San Francisco, USA
Piperdine French Cuisine San Francisco, USA
Clement Street Bar & Grill Italian Cuisine San Francisco, USA
Education
MBA Program in Management, GoldenGate University, San Francisco, California,
United State of America, Fall 2004
BS in Management, GoldenGate University, SanFrancisco, California, United State
of America, Graduated Spring 1992
Honor Roll
Honor Roll Student, BrandonCollege EnglishSchool, SanFrancisco, California,
UnitedState of America, Spring& Summer 1986
PERSONAL SKILLS
Leadership Skills
Professional Judgement
Excellent Communicator
Influencing Skills
Problem Solving
Decision Making
Tacticful & Articulate
Energetic
Responsiveness
Self Control
Service Orientated
Well Organized
SPECIALTIES
Delivering Results for Hotel Owners and
All Stakeholders
Renovation,Opening,Pre- Opening and
Re-Branding Experiences
Independent & Corporate Properties
Multi- Unit Property Management,
Hotels , Resorts & Apartments
Business Acumen, Innovative Sales
Leadership and Revenue Enhancement
Improving Service Level and Guest
Experience
People Development and Employee
Relations.
Bilingual ( Fluently In Indonesian &
English )
PERSONAL DETAILS
Fauzi Chaidir
Srikandi No 23 - Pamulang
Tangerang Selatan - Banten
INDONESIA
T: 62 21 7431141
M: 0821 7250 6677
E: fauzichaidir@yahoo.com
REFERENCES
Mr. Michael Nigitsch,PresidentDirector
of Ishin Hotel Group, Tokyo, Japan
Mr. Roland Kapl,ManagingDirector E &
A Trends, Kuala Lumpur, Malaysia
Mr. John BaptisteLorda, Realtor of
Mason-Mc Duffie,San Francisco,CA,USA