1. SAAD ALTAF VAQAS
Current Address: H.no.165, Blind Alley near hanfia masjid, nia Mohalla, Dina
Email Address: saadvaqas@gmail.com
Mobile Phone Number: 03018113443
KEY STRENGTHS
An ambitious, committed, versatile and innovative individual with strong abilities in project as well as
people management, who is result oriented.
CAREER OBJECTIVE
Currently seeking a challenging position with a multinational organization, where I can apply my
indispensable management experience and people relations skills (with employees, retailers and
customers around Jhelum, Kharian, Dina, Chakwal & surrounding areas), and prove my professional
caliber in yet another demanding position.
PROFESSIONAL SKILLS PROFILE SUMMARY
o Vast experience of more than 7 years in customer service/customer relations industry with ZonG,
Mobilink & Telenor; gained essential skills and abilities through the posts of Territory Sales Officer,
Mobilink Service Point Officer and Franchise Manager
o Excellent project management skills; ability to allocate responsibilities and monitor project progress
towards desired results
o Well-experienced in promotional activities, including developing, preparing/planning,
implementation and execution
o Exceptional sales abilities; able to recommend a product or service, execute sale and build customer
relationship with ease
o Ability to learn quickly; work in a fast-paced environment with changing priorities; willing to assume
responsibility and leadership, as proven by current post as Territory Sales Officer, as well as quick
promotion to Service Point Officer at Mobilink previously
o Self-motivated team player with the ability to effectively interact with all levels of the organization
o Manage time effectively to meet strict deadlines; prioritize and work with many projects
simultaneously
o Strong computer skills with Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), Adobe
Acrobat, inpage and LAN handlings
PROFESSIONAL TRAINING AND ACHIEVEMENTS
o Mobilink achievement award for Top Performance, 2011
o Weekend in Dubai – New SIM sale promo winner
o Samsung Galaxy note II – MFS (wallet A/C) promo winner
o CD 70 motorcycle – MNP promo winner and UPS – MNP promo runner up
o Training courses in Effective Team Building, Stress Management, Present like a Pro, Excel (Basic &
intermediate) and Data on the go

2. SAAD ALTAF VAQAS
Current Address: H.no.165, Blind Alley near hanfia masjid, nia Mohalla, Dina
Email Address: saadvaqas@gmail.com
Mobile Phone Number: 03018113443
PROFESSIONAL WORK EXPERIENCE
CM Pak Limited (ZonG) – Jhelum: TERRITORY SALES OFFICER (Nov 2015 – Oct 2016)
Team: 6 Direct sales officers, 50 E. Category Franchises, 2 selling vans
o Responsible for market development activities, including achieving sales targets and quality of sales
or services
o Collect and maintain territory specific information relative to competitors and distributors;
frequently analyze how to improve competitive position through improved service
o Monitor closely all compliance activities, training and development of sales team, and plan market
visits for franchise monitoring
o Efficient management and route planning for sales team (and vans), as well as stock and asset
management (under my custody)
o Strong interpersonal skills and taking initiative; partner, build and enhance relationships through
liaising with retailers, sales officers, van drivers and customers
o Meet regularly with district sales officers (DSO) and franchisees in territory to understand their
queries or needs and provide effective solutions
o Responsible for all official correspondence, timely dissemination of information internally and
externally
Mobilink – Jhelum: MOBILINK SERVICE POINT OFFICER (Aug 2010 – July 2015)
Team: 23 Service Representative, 14 Customer Re-verification Officer
o Responsible for finding and developing Mobilink Service Points (MSP) at Retail outlets, in order to
facilitate customers and enhance sales
o Manage staff development; coach and train sales staff to ensure team members reach their full
potential in providing excellent customer service by providing objectives and specific plans
o Monitor performance and compliance of customer care/sales activities at MSPs; attempt to
create a work culture of striving to exceed the customer’s expectations
o Actively supervise and direct a team of 23 representatives (MSR); maintaining training of all hired
MSRs for comprehensive understanding of SOPs and activity processes; and liaising with other
departments and branches for up to date information and communications
o Management of “Customer Re-verification” project with a team of 14 and handling above 1000
verifications daily
o Plan, direct and coordinate promotional activities; manage assigned targets for Change of SIM, MNP,
GPRS activations and VAS on monthly basis
o Responsible for achievement and regular reporting of sales targets, KPIs, etc.

3. SAAD ALTAF VAQAS
Current Address: H.no.165, Blind Alley near hanfia masjid, nia Mohalla, Dina
Email Address: saadvaqas@gmail.com
Mobile Phone Number: 03018113443
TELENOR – Dina: FRANCHISE CS MANAGER (Jul, 2007 – Jul, 2010)
o Managing and monitoring Dina franchise CS operations; build strong customer relationships, identify
and execute on sales/service opportunities
o Frequent customer contact, prospecting/acquiring new customers, relaying new product and/or
promotional information, and keeping a strong follow up (Pre to Post and Mobile Number
Portability sales)
o Quality Assurance and Standardization of franchise customer care activities; solving customer’s
complex problems as well as overseeing and handling of administrative issues and queries.
o Provide leadership for team in attaining sales targets by providing objectives and specific plans,
monitoring performance on a regular basis
o Active supervision, providing training and development opportunities of new CCR’s (Customer Care
Representative) at franchise to promote team spirit and team success
o Attend regular meetings and review the progress of work and services, with staff and franchise
owners; communicate ideas and recommendations with internal and external connections
o Ensuring the availability of Scratch cards, SIMs and broachers (Marketing material) for customers in
franchise; handling SIM inventory (SIM availability)
EDUCATION
MBA Finance
Islamabad Open University, Islamabad Continue
B.Com (IT)
University of Agriculture Faisalabad 2002 – 2004
INTERESTS
I love trekking, photography, movies and music. I enjoy playing sports and my favorite games are cricket,
table tennis, football and swimming
REFERENCES
Will be provided upon request