Lina Tantawy is seeking a challenging position that allows her experience in contracting and tourism to grow. She has over 10 years of experience in senior roles managing contracts and tourism operations. Currently, she is a Senior Contracts Manager Assistant negotiating rates and contracts between a tourism wholesaler and suppliers. Her resume details her responsibilities managing operations, contracts, and client services for several tourism companies in Egypt.

1. Lina Moustafa Tantawy
8A Sakhawy St., Manshiet El Bakry., Heliopolis, Cairo, Egypt
Zip code 11381
Mob: (+2) 0109 005 558 2
Home Phone: (+2) 02 22 578 519
Email: linatantawy@hotmail.com
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Objective
Seeking a challenging position within a reputable organization whereby my
experience, education, training, personal qualities & skills would be further
developed in building my career.
Current Job
Senior Contracts Manager Assistant
Destinations of the World- Whole Seller Company
(April 2014 – Present)
Job Responsibilities:
Main Duties
• DOTW methodology of contracting (focusing on important elements in
a contract, like allotment, short release, updated company address &
flexible terms ...ect )
• Study/evaluate rates.
• DOTW Contracting/renewal procedures ( such as Contract signature
process , check list & registering that in excel sheets )
• How / when to contact supplies for renewals
• Conducting /joining business meetings with suppliers.
• Negotiating rates & promotions.
Lina Tantawy resume, page 1

2. • DOTW system focusing on contracting part ( such as yield , profile &
specials …ect )
• Use of DOTW system generated reports ( such as allotment utilization ,
monthly reports & production comparison reports )
• Extranet use.
• Analyzing production for a certain destination
• General induction ( Company structure & other departments roles)
• Handling some tasks directly with suppliers
Senior Tour Consultant – In bound & Out Bound- Private Travel
Abercrombie & Kent Egypt S.A.E.
(February 2011 – March 2014)
Job Responsibilities:
Main Duties
 To plan, organize and implement the programs and itineraries being
operated by Abercrombie & Kent Egypt Ltd. for their respective accounts.
 Overall review and total familiarity of the account/agent that is assigned to
each Tour Operator. This includes a full understanding of the market, the
nature of the client movement, the pricing strategy and the expectations of
the agent/clients
 Arranging out bound packages (Honey Mooners , Business, Leisure etc..)
 Planning itineraries and products to meet with the agent/clients’
requirements within the allocated timeframe, budget and seasonality.
 Handling Key accounts (US Embassy, British Embassy, Mexican
Embassy, AUC, GUC, Halliburton, KBR, Young President Organization-
YPO, Goshen College, FedEx, Arthur Murray, Suzanne Mubarak Woman
Lina Tantawy resume, page 2

3. International Peace movement-WIMP, People to People, Tetra Pak, Mo
Ibrahim Foundation, Ace Life Insurance, Microsoft, etc….).
 Handling all individual requests for the top notch society all over the world.
 Identifying and maximizing opportunities to enhance profitability and yield.
 Continually researching, developing and improving products and services
offered. Aiming at being the most creative provider of services in the
market.
Seasonal preparation
 Seasonal allotment/space request (hotels, cruises, airspace)
 Correspondence with agent for seasonal operation
 Preparation of quotations based on existing approved tariff
Day-to-day running
 Correspondence with agent/client
 Opening/handling of Guest Cards through Travel Studio
o Reservations
o Sales situations and rooming lists & control of release periods
o Preparation of documents
1. Tourism Police
2. Branch situation
3. Lunch reservation
4. Assignment of guide and issuing of service order
5. Issuing domestic air tickets / train tickets
6. Hotel vouchers / cruise embarkation cards
7. Issue of service orders to traffic department
8. Final itinerary
 Responding to daily queries for new bookings, suggested itineraries,
requests for quotations and any information requests.
 Implementing the programs and itineraries at the “A&K level of exemplary
service” as per the above-mentioned guidelines
Lina Tantawy resume, page 3

4.  Issuing invoices and following up on payment as per the contract terms or
as per the general Abercrombie & Kent Payment/Cancellation Policy
 Conducting daily review and follow up of operating guest files with the
branch offices and Traffic Department
 Coordinating with Quality Control and Representatives to ensure that
everything is running as planned for each operating guest file.
 Evaluating suppliers (hotels, restaurants, cruises, guides etc.) to come up
with the best options available.
 Monitoring client feedback to establish if there is a need to re-evaluate
suppliers
 Establishing and maintaining excellent contacts with hotel key personnel.
Other Duties
 To report for duty punctually wearing the correct outfit. To maintain a high
standard of personal appearance and hygiene and adhere to the company
and department grooming standards
 To provide friendly, courteous and professional service at all times
 To maintain good working relationships with your colleagues and all other
departments
 To ensure reading the company’s Induction Manual and have an
understanding of and adhere to the company’s rules and regulations and
in particular, the policies and procedures relating to Fire, Hygiene, Health
and Safety
 To comply with local legislation as required
 To respond to any changes in the department as dictated by the needs of
the company. To be flexible and extend job duties to carry out any other
reasonable duties and responsibilities within the job capability as assigned
 To attend training and meetings, as and when required
Previous Experience
Senior Tour Consultant – CORPORATE & Domestic Division.
Lina Tantawy resume, page 4

5. Abercrombie & Kent Egypt S.A.E.
(January 2008 – February 2011 )
TOUR OPERATOR - CORPORATE & DOMESTIC DIVISION
Abercrombie & Kent Egypt S.A.E.
(April 2005 –January 2008)
ASSISTANT SALES MANAGER – CORPORATE & DOMESTIC DIVISION.
Abercrombie & Kent Egypt S.A.E.
(October 2003 –April 2005)
Job Responsibilities:
• Responsible for the growth of sales revenue & development of new
business, and maintain existing client base by building relationships
with my accounts.
• Secure qualified appointments & cold calling for the outside sales.
• Focus on the consistent attainment of monthly revenue objectives
established on a local market basis.
• Play a large role in providing world class service to A&K customers
after the sale.
• Get involved in order management, pricing strategies, contract
management, working with business partners, product delivery and
problem solving.
• Be the “steward” of the customer relationship, acting as a point person
for all A&K activities in my customer accounts.
• Ensure that customers are provided high quality services.
• Develop specific plans to ensure revenue growth in all company’s
activities.
• Provide quarterly results assessments of sales productivity.
• Help solve problems that affect the department service, efficiency &
quality of service.
Lina Tantawy resume, page 5

6. • Oversee & participate in the coordination of sales promotion activities,
including proper use of in-store signs advertising sales & promotions.
Courses:
1. Customer Handling, Format (August 2004)
2. Negotiation skills, Format (September 2005)
3. Sales Techniqs & Interpersonal Skills (June 2005)
4. Presentation Skills, IMI (July 2006)
5. Marketing for Non-Marketers, IMI Center (June 2007)
6. Event Planning & Management, Internal, Abercrombie & Kent Egypt
Training Division (Jul 2007)
7. Creative Thinking, IMI (Sept 2007)
8. Writing in Business (July 2008)
9. Team Building, IMI, (Aug 2008)
10.Business Etiquette, Protocol & Etiquette Cadmic Center of Excellency
Middle East (Aug 2008)
11.Presentation Skills (Sept 2008)
12.Time Management Skills.
13.Fam Trip to Kenya (July 2011)
Computer & Language Skills
 Excellent Computer Skills:
(Word/Excel/PowerPoint/Outlook/Internet)
 Languages: Fluent written & spoken Arabic (native language),
fluent English, fair German & fair Norwegian.
 Excellent Communication, selling, negotiation & contracting and
follow up skills.
Lina Tantawy resume, page 6

7.  Organization and implementation of meetings, special events,
seminars and conferences.
 Establishing contacts & finalizing deals with hotels, travel agencies
and all other necessary external service providers.
 Ability to work under pressure and for long working hours.
 Ability to work as part of a team.
 Leadership skills.
 Handling all administrative tasks and office work.
Educational Background
 2003-Bachelor of Tourism & Hotels- Guiding Section: English -
Faculty of Tourism & Hotels - Helwan University.
 1999-High School-Nefertari Language School.
Personal Data
 Date of Birth: 26th May 1982
 Gender: Female
 Marital Status: Married, 2 Daughters
 Nationality: Egyptian.
Interests
 Traveling, socializing & PR netwroking.
References Furnished Upon Request.
Lina Tantawy resume, page 7