SlideShare a Scribd company logo

M.EL-Masry Resume

1 of 5
Download to read offline
1
MOHAMED ALY EL MASRY
Villa No. 49st
, Al-Mananna, Al-Duhail, Doha, Qatar.
Mobile: (+974) 30995576-70009490
E-mail: m_aly2011@hotmail.com
OBJECTIVE
Seeking a job in the field of my experiences at a reputable company, where I can gain new experiences and
knowledge, and my background and experiences can be well utilized.
EDUCATION
2002-2006 Cairo University Cairo, Egypt
 Faculty of Commerce, Accounting Dept.
SKILLS
Desktop Skills:
 Good Knowledge of Windows 7, XP, MS office XP/2007 (the entire package) and Internet.
 Very Good Knowledge of computer software.
Banking Skills:
 Takaful insurance intensive training for one week sponsored by Allianz Bahrain.
 Islamic Banking Fundamentals.
 Islamic Finance Fundamentals.
 Payment Card Industry Data Security Standards (PCI).
Language Skills:
 Native language Arabic
 Very Good command of both written and spoken English.
Fields of Experiences:
1- Customer Service
2- Customer care
3- Customer Service Systems (CISCO –Vocal Com)
4- Commercial Banking.
5- Islamic Banking.
6- Islamic Financing.
7- Real Estate.
2
8- Tele Communication.
9- Telesales
EXPERIENCE
Sep 08 – Oct 10
Ecco Egypt : Telesales team leader :-
Sale long distance calls and international calls :
 Preparing daily workloads for staff & coordinating the daily allocation of work.
 Motivating the team to achieve high standards and KPI targets.
 Handling new client enquiries and acting as the face of the business.
 Dealing with and resolving problems and issues which arise.
 Working with the sales and marketing team to drive sales forward.
 Mentoring and training up junior and new staff.
 Monitoring & reporting on standards & performance targets.
 Arranging & chairing weekly team meetings, focusing on targets & achievements.
 Implementing new initiatives. Involved in the recruitment of new staff.
 Praise team members and creates a positive working environment.
 Ensuring all administrative and IT records are entered and updated correctly.
 Providing prompt and accurate information on individual performance.
Oct 10 – June 13
Ecco Gulf :Working in Barwa bank call center :-
Customer service center (Banks)
 Responding to customers (V.I.P customers) inquires according the call center processes and KPIs by
the suitable approach. (Telephone, Fax, Mail…) in the required time frame.
 Build customers awareness in the service and products offered by the bank
 Perform maintenance activities in the system as per the customer request (blocking Cards, Statement
enquiry, Cheque book request..etc.)
 Provides customer satisfaction and strives to continuously improve service delivery
 Document customer queries and requests and forward to different department for resolution
 Follow up with each department he status of customer requests and update he customer accordingly
June 13 Till present
Ecco Gulf : FFC (First Finance Company ) Act as Customer Service team leader (Senior ) :-
Customer service center ( Finance) :
 Support and manage a group of call center representative
 Analyze center and agent historical performance ,Generates forecasts , Generates Schedules , and
3
manage schedule changes
 Apply critical thinking and possess leadership skills
 Act as role model ,Resolve complex participant issues and provide continuous coaching and monitor
calls for quality
 Track call center representative performance behaviors identify areas for improvement
 Manage the day-to-day responsibilities in a fast-paced, Deadline driven environment
 Manage direct reports in the following capacity: Monitor calls for quality, provide performance
coaching.
November 14 till May 15:
Ecco Gulf : Ooredoo Telesales Team leader :-
Upgrade and cross sale for Corporate :-
From Novomber-2014 to January-2015
Ecco Gulf : DOMASCO Customer Care Team leader :-
From February 2015 till May 2015
Confidence Engineering and development : Business Development Executive
From June 2015 – Dec 2015
 Identifying new sales leads
 Pitching products and/or services
 Maintaining fruitful relationships with existing customers
 When it comes to generating leads, day-to-day duties typically include:
 Researching organizations and individuals online (especially on social media) to identify new leads
and potential new markets
 Researching the needs of other companies and learning who makes decisions about purchasing
 Contacting potential clients via email or phone to establish rapport and set up meetings
 Planning and overseeing new marketing initiatives
 Attending conferences, meetings, and industry events
 When it comes to the challenge of actually selling, other typical duties include:
 Preparing PowerPoint presentations and sales displays
 Contacting clients to inform them about new developments in the company’s products
 Developing quotes and proposals
 Negotiating and renegotiating by phone, email, and in person
 Developing sales goals for the team and ensuring they are met
 Training personnel and helping team members develop their skills
 To keep healthy relationships with clients, this mostly requires socialization. So from simple chats
on the phone to lunches and events or conferences business development managers must be sure
to keep their customers happy. Of course, as with all office jobs, documentation is also a big part
of the work. Business development professionals are also obligated to write reports and provide
feedback to upper management about what is and is not working.
4
The Certification for ISO : Sales Manager
From Jan 2016 till now
Collaborates with My team in establishing and recommending the most realistic sales goals for
the company.
• Manages an assigned geographic sales area or product line to maximize sales revenues and
meet corporate objectives.
• Establishes and manages effective programs to compensate, coach, appraise and train sales
personnel.
DETAILS OF FUNCTION: • Performs sales activities on major accounts and negotiates sales price
and discounts in consultation with the management
. • Manages personnel and develops sales and sales support staff.
• Reviews progress of sales roles throughout the company.
• Accurately forecasts annual, quarterly and monthly revenue streams.
• Develops specific plans to ensure revenue growth in all company’s products.
• Provides quarterly results assessments of sales staff’s productivity.
• Coordinates proper company resources to ensure efficient and stable sales results.
• Formulates all sales policies, practices and procedures.
• Assists sales personnel in establishing personal contact and rapport with top echelon decision-
makers.
• Collaborates with CEO to develop sales strategies to improve market share in all product lines.
• Interprets short- and long-term effects on sales strategies in operating profit.
• Educates sales team by establishing programs/seminars in the areas of new account sales and
growth, sales of emerging products and multi-product sales, profitability, improved presentation
strategies, competitive strategies, proper use and level of sales support, management of expenses
and business/financial issues on contracts.
• Collaborates with Management to establish and control budgets for sales promotion and trade
show expenses.
• Reviews expenses and recommends economies.
• Holds regular meeting with sales staff.
REPORTING:
• Reports directly to [CEO, Chief Executive Officer, Vice-President, Sales, Director of Sales and
Marketing
Achievements:
 DOMASCO call center from scratch 2013.
 Establish FFC (First Finance Company) call center from scratch 2013.
 Winner, Fastest Growing Bank in Qatar, Banker Middle East Industry Awards 2012.
 Winner, Best Institutional Integration Award (Al Yusr Acquisition), Banker Middle East Industry
Awards 2012.
 Winner, Best SME Customer Service, Banker Middle East Product Awards 2012.
5
 Best marketing plan with Barwa Bank in 2010.
 COPC®
CSP 2000 (release 4.2) in 2009.
PERSONAL INFORMATION
Date of Birth: 11/01/1984
Marital Status: Married
Military Status: Exempted.
Have Children: Yes, one baby boy.
Visa Status: NOC
Driving Licenses: Yes (GCC)
Ad

Recommended

More Related Content

What's hot (19)

new cv able 2016 (1)
new cv able 2016 (1)new cv able 2016 (1)
new cv able 2016 (1)
 
Business development manager job description ford
Business development manager job description   fordBusiness development manager job description   ford
Business development manager job description ford
 
Ibrahim samy_C.V
Ibrahim samy_C.VIbrahim samy_C.V
Ibrahim samy_C.V
 
Jo Resume
Jo ResumeJo Resume
Jo Resume
 
Resume Gabriel
Resume GabrielResume Gabriel
Resume Gabriel
 
shereen fathy Resume
shereen fathy Resumeshereen fathy Resume
shereen fathy Resume
 
Thaven's CV
Thaven's CVThaven's CV
Thaven's CV
 
Christina Francois
Christina FrancoisChristina Francois
Christina Francois
 
Shahid Resum
Shahid ResumShahid Resum
Shahid Resum
 
Hatem Elghandour c v
Hatem Elghandour c vHatem Elghandour c v
Hatem Elghandour c v
 
Hoang_Thi_Doan_Thu's_CV_Nov 2015 (1)
Hoang_Thi_Doan_Thu's_CV_Nov 2015 (1)Hoang_Thi_Doan_Thu's_CV_Nov 2015 (1)
Hoang_Thi_Doan_Thu's_CV_Nov 2015 (1)
 
Tanveer Hussain..
Tanveer Hussain..Tanveer Hussain..
Tanveer Hussain..
 
resume
resumeresume
resume
 
BHURD14
BHURD14BHURD14
BHURD14
 
CV OF NAJEEB 2014
CV OF NAJEEB 2014CV OF NAJEEB 2014
CV OF NAJEEB 2014
 
CV Ahlam Al-Ramahi (Sep 2015)
CV Ahlam Al-Ramahi (Sep 2015)CV Ahlam Al-Ramahi (Sep 2015)
CV Ahlam Al-Ramahi (Sep 2015)
 
brandon resume 2016 most up to date
brandon resume 2016 most up to datebrandon resume 2016 most up to date
brandon resume 2016 most up to date
 
nader walaan2
nader walaan2nader walaan2
nader walaan2
 
Mahmoud Resume
Mahmoud Resume Mahmoud Resume
Mahmoud Resume
 

Viewers also liked (12)

CV_mohamed farid
CV_mohamed faridCV_mohamed farid
CV_mohamed farid
 
Bolilla 14
Bolilla 14Bolilla 14
Bolilla 14
 
Poder de policía2
Poder de policía2Poder de policía2
Poder de policía2
 
Bolilla 13 tutela constitucional del trabajo
Bolilla 13 tutela constitucional del trabajoBolilla 13 tutela constitucional del trabajo
Bolilla 13 tutela constitucional del trabajo
 
El amparo frente a la injusticia
El amparo frente a la injusticiaEl amparo frente a la injusticia
El amparo frente a la injusticia
 
Nguy cơ đau nhức khớp đến từ 'giày dép'
Nguy cơ đau nhức khớp đến từ 'giày dép'Nguy cơ đau nhức khớp đến từ 'giày dép'
Nguy cơ đau nhức khớp đến từ 'giày dép'
 
Автомениджър
АвтомениджърАвтомениджър
Автомениджър
 
Fallo kot
Fallo kotFallo kot
Fallo kot
 
В помощ на общинското управление
В помощ на общинското управлениеВ помощ на общинското управление
В помощ на общинското управление
 
M.EL-Masry Resume
M.EL-Masry ResumeM.EL-Masry Resume
M.EL-Masry Resume
 
Comentario lautsi
Comentario lautsiComentario lautsi
Comentario lautsi
 
Prodelco (1)
Prodelco (1)Prodelco (1)
Prodelco (1)
 

Similar to M.EL-Masry Resume

Similar to M.EL-Masry Resume (20)

Lavyacv
LavyacvLavyacv
Lavyacv
 
Fadi Demian .CV
Fadi Demian .CVFadi Demian .CV
Fadi Demian .CV
 
CV update
CV updateCV update
CV update
 
Resume key account manager (Payment Solutions)
Resume   key account manager (Payment Solutions)Resume   key account manager (Payment Solutions)
Resume key account manager (Payment Solutions)
 
Zidan ElKady
Zidan ElKadyZidan ElKady
Zidan ElKady
 
Rev1 jhocelyn cv- gbu (1)
Rev1   jhocelyn cv- gbu (1)Rev1   jhocelyn cv- gbu (1)
Rev1 jhocelyn cv- gbu (1)
 
Abir AmadCV b Manager jan 2015 2
Abir AmadCV b Manager jan 2015 2Abir AmadCV b Manager jan 2015 2
Abir AmadCV b Manager jan 2015 2
 
Elham Sayed CV
Elham Sayed CVElham Sayed CV
Elham Sayed CV
 
Raghda Hamdy gulf
Raghda Hamdy gulfRaghda Hamdy gulf
Raghda Hamdy gulf
 
Sarah Kamal CV
Sarah Kamal CVSarah Kamal CV
Sarah Kamal CV
 
Ramzi Hattar CV
Ramzi Hattar CVRamzi Hattar CV
Ramzi Hattar CV
 
CV Vu Thi Minh Hoang
CV Vu Thi Minh HoangCV Vu Thi Minh Hoang
CV Vu Thi Minh Hoang
 
Ahmed Soliman CV (2)
Ahmed Soliman CV (2)Ahmed Soliman CV (2)
Ahmed Soliman CV (2)
 
Sameh Resume
Sameh ResumeSameh Resume
Sameh Resume
 
C.V. Jacques Jelliman
C.V. Jacques JellimanC.V. Jacques Jelliman
C.V. Jacques Jelliman
 
sam cv
sam cvsam cv
sam cv
 
Asmaa cv.newdocx
Asmaa cv.newdocxAsmaa cv.newdocx
Asmaa cv.newdocx
 
Hiran wijewardena resume 2 new svp
Hiran wijewardena   resume 2 new svpHiran wijewardena   resume 2 new svp
Hiran wijewardena resume 2 new svp
 
Islam Salah resume 2016.v1
Islam Salah resume 2016.v1Islam Salah resume 2016.v1
Islam Salah resume 2016.v1
 
hayet_resume
hayet_resumehayet_resume
hayet_resume
 

M.EL-Masry Resume

  • 1. 1 MOHAMED ALY EL MASRY Villa No. 49st , Al-Mananna, Al-Duhail, Doha, Qatar. Mobile: (+974) 30995576-70009490 E-mail: m_aly2011@hotmail.com OBJECTIVE Seeking a job in the field of my experiences at a reputable company, where I can gain new experiences and knowledge, and my background and experiences can be well utilized. EDUCATION 2002-2006 Cairo University Cairo, Egypt  Faculty of Commerce, Accounting Dept. SKILLS Desktop Skills:  Good Knowledge of Windows 7, XP, MS office XP/2007 (the entire package) and Internet.  Very Good Knowledge of computer software. Banking Skills:  Takaful insurance intensive training for one week sponsored by Allianz Bahrain.  Islamic Banking Fundamentals.  Islamic Finance Fundamentals.  Payment Card Industry Data Security Standards (PCI). Language Skills:  Native language Arabic  Very Good command of both written and spoken English. Fields of Experiences: 1- Customer Service 2- Customer care 3- Customer Service Systems (CISCO –Vocal Com) 4- Commercial Banking. 5- Islamic Banking. 6- Islamic Financing. 7- Real Estate.
  • 2. 2 8- Tele Communication. 9- Telesales EXPERIENCE Sep 08 – Oct 10 Ecco Egypt : Telesales team leader :- Sale long distance calls and international calls :  Preparing daily workloads for staff & coordinating the daily allocation of work.  Motivating the team to achieve high standards and KPI targets.  Handling new client enquiries and acting as the face of the business.  Dealing with and resolving problems and issues which arise.  Working with the sales and marketing team to drive sales forward.  Mentoring and training up junior and new staff.  Monitoring & reporting on standards & performance targets.  Arranging & chairing weekly team meetings, focusing on targets & achievements.  Implementing new initiatives. Involved in the recruitment of new staff.  Praise team members and creates a positive working environment.  Ensuring all administrative and IT records are entered and updated correctly.  Providing prompt and accurate information on individual performance. Oct 10 – June 13 Ecco Gulf :Working in Barwa bank call center :- Customer service center (Banks)  Responding to customers (V.I.P customers) inquires according the call center processes and KPIs by the suitable approach. (Telephone, Fax, Mail…) in the required time frame.  Build customers awareness in the service and products offered by the bank  Perform maintenance activities in the system as per the customer request (blocking Cards, Statement enquiry, Cheque book request..etc.)  Provides customer satisfaction and strives to continuously improve service delivery  Document customer queries and requests and forward to different department for resolution  Follow up with each department he status of customer requests and update he customer accordingly June 13 Till present Ecco Gulf : FFC (First Finance Company ) Act as Customer Service team leader (Senior ) :- Customer service center ( Finance) :  Support and manage a group of call center representative  Analyze center and agent historical performance ,Generates forecasts , Generates Schedules , and
  • 3. 3 manage schedule changes  Apply critical thinking and possess leadership skills  Act as role model ,Resolve complex participant issues and provide continuous coaching and monitor calls for quality  Track call center representative performance behaviors identify areas for improvement  Manage the day-to-day responsibilities in a fast-paced, Deadline driven environment  Manage direct reports in the following capacity: Monitor calls for quality, provide performance coaching. November 14 till May 15: Ecco Gulf : Ooredoo Telesales Team leader :- Upgrade and cross sale for Corporate :- From Novomber-2014 to January-2015 Ecco Gulf : DOMASCO Customer Care Team leader :- From February 2015 till May 2015 Confidence Engineering and development : Business Development Executive From June 2015 – Dec 2015  Identifying new sales leads  Pitching products and/or services  Maintaining fruitful relationships with existing customers  When it comes to generating leads, day-to-day duties typically include:  Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets  Researching the needs of other companies and learning who makes decisions about purchasing  Contacting potential clients via email or phone to establish rapport and set up meetings  Planning and overseeing new marketing initiatives  Attending conferences, meetings, and industry events  When it comes to the challenge of actually selling, other typical duties include:  Preparing PowerPoint presentations and sales displays  Contacting clients to inform them about new developments in the company’s products  Developing quotes and proposals  Negotiating and renegotiating by phone, email, and in person  Developing sales goals for the team and ensuring they are met  Training personnel and helping team members develop their skills  To keep healthy relationships with clients, this mostly requires socialization. So from simple chats on the phone to lunches and events or conferences business development managers must be sure to keep their customers happy. Of course, as with all office jobs, documentation is also a big part of the work. Business development professionals are also obligated to write reports and provide feedback to upper management about what is and is not working.
  • 4. 4 The Certification for ISO : Sales Manager From Jan 2016 till now Collaborates with My team in establishing and recommending the most realistic sales goals for the company. • Manages an assigned geographic sales area or product line to maximize sales revenues and meet corporate objectives. • Establishes and manages effective programs to compensate, coach, appraise and train sales personnel. DETAILS OF FUNCTION: • Performs sales activities on major accounts and negotiates sales price and discounts in consultation with the management . • Manages personnel and develops sales and sales support staff. • Reviews progress of sales roles throughout the company. • Accurately forecasts annual, quarterly and monthly revenue streams. • Develops specific plans to ensure revenue growth in all company’s products. • Provides quarterly results assessments of sales staff’s productivity. • Coordinates proper company resources to ensure efficient and stable sales results. • Formulates all sales policies, practices and procedures. • Assists sales personnel in establishing personal contact and rapport with top echelon decision- makers. • Collaborates with CEO to develop sales strategies to improve market share in all product lines. • Interprets short- and long-term effects on sales strategies in operating profit. • Educates sales team by establishing programs/seminars in the areas of new account sales and growth, sales of emerging products and multi-product sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses and business/financial issues on contracts. • Collaborates with Management to establish and control budgets for sales promotion and trade show expenses. • Reviews expenses and recommends economies. • Holds regular meeting with sales staff. REPORTING: • Reports directly to [CEO, Chief Executive Officer, Vice-President, Sales, Director of Sales and Marketing Achievements:  DOMASCO call center from scratch 2013.  Establish FFC (First Finance Company) call center from scratch 2013.  Winner, Fastest Growing Bank in Qatar, Banker Middle East Industry Awards 2012.  Winner, Best Institutional Integration Award (Al Yusr Acquisition), Banker Middle East Industry Awards 2012.  Winner, Best SME Customer Service, Banker Middle East Product Awards 2012.
  • 5. 5  Best marketing plan with Barwa Bank in 2010.  COPC® CSP 2000 (release 4.2) in 2009. PERSONAL INFORMATION Date of Birth: 11/01/1984 Marital Status: Married Military Status: Exempted. Have Children: Yes, one baby boy. Visa Status: NOC Driving Licenses: Yes (GCC)