This CV summarizes Alaa Ahmed Sayed Darwish's personal details and work experience in food and beverage roles in hotels in Egypt. He has over 10 years of experience working as a waiter, captain, head waiter, assistant outlet manager, and currently as an outlet manager and F&B department trainer at Holiday Inn Cairo City Stars. His experience includes responsibilities like ensuring quality food and service, managing budgets, and training staff. He is fluent in English and Arabic with fair skills in German.

1. C.V.

2. Personal Data:
Name: ALAA AHMED SAYED DARWESH
Address: (12)112ST. FROM EL WATANIAST. Gesr el Suez
Telephone: 02-26520691/0111-2481350 /012-0752735
Nationality: - Egyptian
Date of birth: - 09/03/1983
Marital Status: -MARRIED
E-mail:- ALAA_DARWESH6392@yahoo.com
Alaa.darwish@ihg.com
Military status: -Exempted.
Education & Grades:
Graduated from: Commercials technician institute
Year of Graduation :{2005}
Still study hotel Managementand resorts skills at commercial College By ain
shamsuniversity level 2
Previous Experience
Crown plaza sham el sheikh 5* from Aug. 06 till Sep 07 as waiteratroom
service

3. - Responsibilities depend greatly on the business; however, in all my primaryduty
is to provide good customer service, take orders, and deliver food. In most
situations,
-I work closely with other waitstaff and the kitchen to ensure the restaurant is
operated efficiently.
-In upscale restaurants, are more a part of the dining experience, offering
suggestions and recommendations?
-Provide welcoming phonegreeting, and following guest ordering procedures
-Make F&B recommendations and applysuggestive selling techniques
-Follow Hotel procedures for announcingself at the room, entering the guest
room, presenting the order and the check
Crown plaza sham el sheikh 5* from Sep 07 till Sep 09 as captain
-In restaurants with revolving menus, I may need to meet with kitchen staff or
managersdailyprior to service to discuss that day's offerings. Topics in these
meetings may includespecials, food preparation, and ingredientsused, especially
if they may be a potential allergen to some diners. Additional duties of a restaurant
captain mayalso include:
-Processing payment
-Greeting customers
-Cleaning tables and dining area
-Setting tables
Holidayinn Cairocity stars 5* from sep09 till sep2012 asHeadwaiter
Holidayinn Cairocity star5* from Oct 2012 till Mar2015 asAss. Outlet mgr.
-Team Builder and Motivator:
A good managerwill build a team environment with his employees. Also be able to
motivate his team with positive results.
-Effective Communicator:
A good managermustbe able to communicate with their team and customers
effectively. The managermustbe able to deliver directions to team members that
are understood the first time. They must be able to listen to their employees and
interpret whatwas communicated to them.
-Organized and Focused:
A good managerstays focused on the task at hand, whileproviding customer
service, managingtheir team, and managing theoperations of the business all at
the same time.
-Customer Service Oriented:
A good managermustputhis or her customers first. They need to know how to
build customer relationships, provide exceptional service, and resolve customer
issues quickly.
-Leadership:
A good managerprovides leadership to their team, while allowing the team
members to do their jobs and develop new skills.

4. Holidayinn Cairocity stars 5* From April 2015 tillNow as Outlet Manager
(In Room Dining Manager)
-Understand completely all policies, procedures, standards, specifications,
guidelinesand training programs.
-Ensure that all food and productsare high qualityand prepared and served
following set standards.
-Ensure store achieves objectives in sales, profitability, service, quality,
appearanceof facility, and sanitation/cleanliness.
-Develops and ensures execution of monthly marketing plan.
-Continuallystrive to develop staff in all areas of managerialand professional
development.
-Make employment and termination decisions.
-Develop the budgetand oversee the execution of the budgetover the year.
-Analyze financialreports and makes necessary managementdecisions when
necessary.
-Conductweekly managermeetings.
-Manageshifts as needed.
-Oversee and ensure that restaurantpolicies on employee performance appraisals
are followed and completed on a timely basis.
-Be knowledgeableof restaurant policies regarding personneland administer
prompt, fair, and consistent corrective action for anyand all violations of
companypolicies, rules, and procedures.
Holidayinn Cairocity stars 5* from Jan 2015 till now F&B DEPT trainer
Training skills.
*Supervisor Management
*Leadership Developmentprogram
*CraftTraining certificate (CTC)
* Group Training certificate (GTC)
*Managementtraining development (MTD)
*Leadership training fundamentalstyle
*food safety training
*fire life safety training
*productknowledge training
*handling guest complains
*handling guestreservation
*Haccap training
* Hospitality training
*Master of business administration (MBA)
*Leading OthersProgram by IHG Academy (Great Teams)
*First Aid training
Languages:
English: Fluent.
Arabic: Mother tongue.
German:fair

5. Qualifications:
Computerskills: - Microsoft office (Word, Excel,)
Windows-Internet
OBJECTIVE;
Willing to work Hard in a team. Ability of self-Learning.
To be a partof professionally managed group thatfosters a spirit of growth and
development- to focus and channelized my extensive functionalexperience in hotel
food and beverage department
Reference;
Mr.Alaa Abu zaid
Director Food& Beverage
Holiday Inn Cairo City stars
Mob.01110068250/01225328594
e. alaa.abouzeid@ihg.com