1. SHRIRUPA DASGUPTA
Contact: +91-8017169206 | E-Mail: gshrirupa@gmail.com
A goal-oriented professional, aiming for assignments in Customer Servicing / Content Writing / Market
Research with a leading organization of high repute
Preferred industry: BPO/KPO/IT sector ~ preferred location: Bangalore
P R O F I L E S N A P S H O T
 A competent professional with an zeal of making successful career in Customer Servicing, General Administration
and Liaison & Coordination
 Gained hands-on experience in managing various operations related to day-to-day workflow and resolving issues
 Abilities in coordinating with internal/external customers for running successful operations
 Familiar with implementing innovative customer service plans & processes for TAT / SLA’s across departments with
the view to escalate customer satisfaction
 Exposure in planning & executing marketing communication activities, devising brand building activities and
accelerating the overall business growth
 Have in-built skills in writing error free and high quality content of various types
 Can evaluate the effectiveness of marketing programs and provide market analysis & insights to senior management
for the growth of the organization
 A team player with exceptional problem solving & analytical skills
S K I L L S E T
 Managing service operations for rendering and achieving quality services; providing first line customer support by
answering queries, resolving their issues and ensuring minimum TAT
 Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on
improvements and achieving higher customer satisfaction matrices
 Skilled in implementing marketing plans to build consumer preference and driving volumes
 Carrying out marketing activities for successful launch of new products; evolving market segmentation & penetration
strategies to achieve targets
E M P L O Y M E N T D E T A I L S
Aug’15-Mar’16 Concentrix, Kolkata as Practitioner
Key Result Areas:
 Involved in Non-voice mailing profile
 Entrusted with the responsibility of handling customer service
 Resolved customer issues via email, after finding out the possible solution with software
A C A D E M I C D E T A I L S
 MBA (Marketing) from ICFAI University in 2011
 B.Sc. from Calcutta University in 2007
Other Courses:
 Computer Course from NIIT, DFA in 2011 with 74%
 Certification of Basic Computer Course in MS Office, Windows 2000/XP/ Vista and Internet
P E R S O N A L D E T A I L S
Date of Birth: 14th January 1987
Languages Known: English, Hindi and Bengali
Address: Flat No.- M402, Ittina Mahaveer, Electronic city, Phase 1, Neeladri Nagar, Bangalore-560100