1. BEN A IS A MA N N IN G
2430 NW 155th Street Phone: 786-337–5554 (c)
Miami, FL 33054 Email:MsBenaisa@bellsouth.net
Professional Profile
 Over 17 years of experience in Executive management, with proven results from leading and
managing staff teams.
 Project management experience with critical thinking, analytical, and problem solving expertise.
 Successful in building and maintaining close trusted relationships with Senior Managers, Vendor
Managers, Leadership Coaches, and Center Managers.
 Ability to lead a 30+ member team to succeed in monthly sales objectives by incorporating various
sales strategies, while incorporating innovative and leading sales techniques.
Key Areas of Expertise
 Exceptional Training Expertise
 Coaching and Delivery Skills
 Project Management
 Competitive Differentiation
 Acquisition and Retention Management
 Analytics of Sales Metrics and Performance
 Superb verbal and written communication
skills
 Team Building Expertise
 Product Segmentation
 Exceptional Customer Service
 Goal Oriented
Education & Training
Master of Business Administration, Concentration: Business Management,
Nova Southeastern University, Miami, FL, July 2007
Bachelor of Arts, Business Administration, Concentration: Marketing
Florida International University, Miami, FL, June 1999
Professional Experience
AT&T SERVICES, INC., FT. LAUDERDALE, FL JUN 2013 – PRESENT
CHANNEL ACCOUNT EXECUTIVE
 Responsible fordesigning actionplans toimprovecustomer experience and monthly revenue attainment
above goal for 4 call centers totaling 1000+ agents.
 In charge of new vendor centers ramp-up and roll out to successfully learn and offer AT&T products.
 Responsible for various Project Management roles for numerous projects/events involving center
conversions, sales and promotion campaigns, programmer visits, new hire classes, and Direct Tv
readiness training.
 Developsales and service plans to aide in the execution activitiesthat include direction on skill transfers,
mentoring approach, customization and delivery of channel sales and service training.
 Analyze channel business reports for trending results and advises sales channel on correctivemeasures.
AT&T SERVICES, INC., FT. LAUDERDALE, FL JUN 2003 – JUN 2013
SENIOR TRAINING MANAGER
 Developed new and existing Home Solutions employees by utilizing various training curricula and
conversion training, to ensure working knowledge of all AT&T products, services, and policies.
 Served as Acting Project Manager for the 2008 rollout of the Phoenix Wireless Ordering System,
coordinating and conducting training for 3,000+ employees while acting as a liaison between Learning
Services and Center management.
 Designed specific training aides to assist with telephone sales negotiation and computer navigation, and
skills.

2.  Evaluated performance level of participants via training metrics, classroom observations, and on-job
performance, demonstrating exceptional data tracking skills.
 Responsible for several center ramp-ups, including launching of new Philippian vendor Call Centers.
AT&T SERVICES, INC., FT. LAUDERDALE, FL JAN 1999 – JUN 2003
SALES ASSOCIATE/TEAM LEADER/ ASSISTANT MANAGER/COACH
 Managed approximately 30+ direct report team members, provided assistance with questions,
developed sales skills, delivered new training initiatives, and handled customer escalations.
 Awarded for consistently exceeding overall team objectives.
 Led meetings, organizing conference calls, analyzing issues, performing root cause analysis, and
interfacing with multiple groups and organizations to solve problems.
 Gathered employee performance data to implement change, sales strategies, and team engagement
events.