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Mohammed Rafiqul Islam
— TELECOMMUNICATION PROFESSIONAL —
With 09+ years of experience and expertise in
4p approach (product, place, price & promotion) Cost Reduction & Analysis  Coordination & Communication 
Leadership & Management Execution & Value proposition  Multi-Tasking 
Client Retention Project & Operations Management  Training & Development 
Relationship Management  Performance Management & Improvement  Expert on PPT & Teaser 
Position to Apply: Manager-Regional Sales (GPC Center Head, Relationship Manager, Service Team Leader)
Why Me:
Leadership is one of the beauty and to me it is more than that. My best option to succeed my
dream in corporate life is through challenge taking mindset. My mother always tell me that, I
wanted to be the best at my childhood every time and till date, I have a passion to reaching
always top that leads me both in my life and career in terms of every success.
Career Objective:
To obtain a position where I can maximize my multilateral of management skills, quality
assurance, program development, training experience, customer service, and a successful track
record in the Blood Sales & Service care environment which provide me the opportunity of
performing with due responsibility, advancement and growth.
Key Strengths:
Present address:
K-296 (3rd
Floor), South Banasree,
Rampura, Dhaka- 1219
Email- rafiqul_islam@grameenphone.com
krafiq1380@hotmail.com
Cell- +88- 01711507102
MBA (Marketing), M.COM (Management)

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 Dynamic communication/interpersonal skills. Maintained exceptional
interpersonal & communication skills. Built & maintained healthy
relationships, while interfacing confidently with people of diverse levels and
backgrounds.
 Excellent organizational skills. Developed specific goals/plans to prioritize,
organize, and accomplish work. Recognized for cross-discipline talents in
needs analysis and problem resolution in fast paced environments.
 Active listening and problem sensitivity. Provided full attention to details,
took time in understanding the points being made, and asked questions as
appropriate. Applied deductive & logical reasoning made independent
decisions, and recognized emergency and hazardous situations.
 Dedicated, innovative, and self-motivated team player. Initiated action and
follow through procedures to conclusion of any commitment. Reacted flexibly
to changes in priority and direction, assumed increased responsibilities as
needed, and motivated others to achieve business objectives.
 Computer competent. Proficient in using Microsoft Access, Excel, Outlook,
PowerPoint, and Word including Microsoft Dynamics SL (ERP Systems),
Microsoft Live Meeting and expert on Teaser/Video Demonstration making
with “Corel Video Studio 6”.
Professional Accomplishments:
 Substantial experience and outstanding skills in customer service with 7+ years
at Grameenphone center as a Deputy Center Manager.
 People Management on Roster wise, Market based knowledge, computation of
target matrix and Error free Reporting.
 Good at technical know-how/ technical assistance on the based of
organizational needs
Work History:
1 Apr 2014 t present
Grameenphone Ltd. (Regional Sales, Sales, Khulna), GPC
Relationship Manager (Manager)
 Lead the Sales Team
 Ensure the Sales Target of the Center as a Relationship Manager
 Fixed the Target for Device & Campaign Experts monthly and quarterly
basis as a supervisor.
 Ensure Device Inventory Efficiency effectively.
 Maintain Audit standard as per OSL (Operation Standard Library)
 Maintain Channel Net Promoters Score (NPS)
 Ensure smooth sales & service for High Value Customer
 Survey territory product market and insight share to the central team
 Product Mapping with sales trend of the centre.
 Team building driven through Motivation, Engagement, Outing &
Demonstration of Career growth by helping out SWAT analysis
individually.
 Responsible for Sales Target for the Center.

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30 Nov 2008 to 31 Mar 2014
Grameenphone Ltd. (Regional Sales, Sales, Barisal), GPC
Deputy Center Manager (Senior Executive)
 Monitor GrameenPhone Center Accessories sales, demand, availability
and ensure after sales services of the sold accessories
 As a Deputy Center manager I am responsible for ensuring smooth
operation of the center & also quality after sales service from the team
member
 Ensure regular/campaign product availability in the centers to maintain
optimum customer satisfaction and to achieve company goal 2 out of 3
customers. So that no customer left the shop unattended.
 Help mobile device team to prepare Service Level Agreement (SLA)for
selected and existing vendors(Nokia, Motorola, Samsung, Sony Ericsson,
Blackberry) and modify SLA time to time based on business needs
 Interact with Brand Teams to formulate handset based retention and
customer acquisition strategy
 Achieve sales and service KPI as agreed by HQ to achieve company
business target and maintain customer satisfaction index up to the agreed
standard.
 Demand forecast of GrameenPhone products for the shop & guarantee
targeted revenue & cash flow
 Keep the Flagship shop up to date as per Operation Standard Library
(OSL) to uphold GP brand image and ensuring standard.
 Manning of Own Centers and resource allocation to maintain shop
standard with right people in the right place with optimum efficiency.
 Keep the Center Employees motivated in given scope of business to
maintain excellent work environment and team spirit to achieve overall
company goals.
 Responsible for regular reporting as per predefined format for
management update.
11 Dec 2005 to 29 Nov 2008
Grameenphone Ltd.
1. Customer Manager (GPSD Thakurgaon from 11 Dec 2005 to 30th June 2006 -
Rajshahi Division)
2. Customer Manager (Functional Role: Deputy Center Manager, GPC Barisal from
1st July to 29th Nov 2008 )
 Deliver effective & quality customer service
 Ensure barring & unbarring of postpaid customers as per company credit
policy
 Ensure SMS notification to all customer before barring
 Ensure extended limit of our loyal customers to increase satisfaction as
well as company revenue
 Track out, analyze and prevent fraudulent activities
 Ensure the payments are updated in the system in minimum possible time
 Prepare weekly and monthly report for the segment
 Respond to the need of internal & external entities for data, analytical and
quantitative support

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 Member of quality assurance team
 Preparing KPI report, daily performance report presentation in front of
management
01 May 2005 to 30 Nov 2005
HeadOffice. (Advertising organization, Farmgate, Dhaka
Accounts Officer
 Ensure the accuracy of accountability.
 Responsibilities included preparing and maintaining employee’s personal
file.
 Updating salary and other benefit documents.
 Filing and Maintaining Staff leave applications, CV sorting.
 Closely related with maintenance of workflow in the organization
(Advertising).
Academic Qualification:
Master of Business Administration
Southeast University, Dhaka, Bangladesh
Major in Marketing
CGPA: 3.03
2009
Master of Commerce
National University
(Jagannath University & College, Dhaka)
Subject: Management
Result: 2nd Class
2002
Bachelor of Commerce
National University
(Khilgaon Model College, Dhaka)
Result: 2nd Class
2000
Higher Secondary School Certificate
Adamjee Cantonment College, Dhaka
Group Science with 2nd Division
1998
Secondary School Certificate
Model High School, Khilgaon
Group Science with 1st Division (Star Marks)
1996
Mindset:
 Ability to meet and beat timeline
 Customer focused
 Chain shop management with the OSL (Operation Standard Library)
guideline.
 Analytical analysis for the operational goal house.
 To maintain compliance and implementation of standard service as per
organizations need.
 Hard working and meeting deadlines.

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 To work in team environment and good MoU (Memorandum of
Understanding.)
Trainings
 Participated in 2 days of Leadership Skill training course arranged by
British council.
 Participated in a day long Effective Communication Skill training course
arranged by GrameenPhone.
 Participated in a day long workshop on Stress management arranged by
GrameenPhone.
 Participated in 3 days of Operation Standard Library (OSL) Training of
Trainer course arranged by GrameenPhone.
 Participated in 2 days of Standard Customer Service Training of Trainer
course arranged by GrameenPhone.
Computer Know-How
 Package software : MS Office Suite, E-mail Browsing, Photoshop & Illustrator
 Telecommunication Software :
Customer service and sales related Web/Application based tools
like- MINSAT, BSCS, BSCS-CX, OTA, ERS, CIMS, MSRS,
MICROSOFT BUSINESS SOLUION- POS, TAPS, ERP,
BSCDB etc.
Language Proficiency
Special Languages Skill: Short Course on Japanese Languages
Dhaka University Language Institution
University of Dhaka
Special Achievements in GP
 Best GPC in the year of 2010 with 5 national toppers with my leadership as a Deputy
Center Manager.
 My best initiative to introduce GPC Gallery which is one of my creative framework that
has paid an attention from “Top Management Team”
 Star Board is rolled out nationally which is my concept and first demonstrated in GPC
Barisal.
 In last year one of my teammate awarded to visit Opco learning tour in my supervision
as a Deputy Center Manager
 We achieved 30K reload target in a single week which challenge given through NSM
last visit under my successful plan & execution.
Languages Speaking Reading Writing
Bengali
English
evitaN
Fluent
Native
Excellent
Native
Excellent

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Extra Curricular Activities and Interest
 I am a founder member of AABEG (An Association Belongs to Earnest Guidance for
Helpless, Reg: Dha-07341). Basically the organization works for Helpless People since
1997.
 Knowledge acquiring & sharing regarding the latest mobile device /market.
 Traveling, Painting, Writing, Music & getting introduced to new culture.
 Love to play cricket
Personal Profile
Date of Birth : 03 July 1981
Father’s Name : Late Mohammed Ali
Mother’s Name : Fatema Ali
Nationality : Bangladeshi (by birth)
Marital Status : Married
Spouse Name : Khaleda Khanum
Child Name : Islam Saadaka Anzad
Physical : Hight-5´ 6˝
Blood Group : AB + (ve)
National ID : 2693622300064
References
I hereby declared that all the above information is correct and complete.
_____________________
Mohammed Rafiqul Islam
1. A M Sazzad Hossain
Head of Region
Regional Sales,
Distribution and Retail Sales, Khulna
Phone-01711500233
E-mail: sazzad@grameenphone.com
2. Md. Mahabubul Islam
Head of Logistics
Central, Distribution and Retail Sales, Dhaka
Phone-01711506018
E-mail: mahabubul.islam@grameenphone.com