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WASEEM MOHAMMED
DUBAI – UAE visit visa (8june2015 | +971525773582 | waseem4u44@yahoo.com
PERSONNEL PROFILE
Confident, result driven, personal with distinguished experience in business development with 8+ years of experience in
Management, FMCG and Demographic Management. As a proactive team builder and tactical planner have ability to secure
key elements of business and build long lasting relationship.
CORE COMPETENCIES
 Implementing the project as per scheduled deadlines and extending post-implementation & maintenance support
 Exposure in following project management activities, resource administration and client interaction for
understanding change requests & project delivery
 Ensuring that the goals set are specific, measurable, achievable, realistic and timely
 Tapping profitable business opportunities and positioning products as per market needs
 Identifying and developing potential clients in international market
 Providing value added service by resolving issues and ensuring customers’ satisfaction with the product & service
norms
 Monitoring market trends and overseeing sales & marketing activities to ensure that the right message is delivered for
the product or service
PROFESSIONAL EXPERIENCES & PROJECTS
Dec 2013 – Feb 2015 Living Space - India Customer Service Manager
Activities: Pre-Sales, Market Research, Key Accounts Management, Lead Generation.
Responsibilities:
 Identifying opportunities in IT, Civil & Infrastructural Nationwide for Interior projects by cold calling.
• Involves in Client Relationship Management, Database Maintenance & Lead Generation.
• Responsible identifying potential leads through Market Research, LinkedIn, E-Mail Campaigns, Events, Seminars, and
Workshops to establish service partner relationship.
•Organize, conduct and coordinate One on One session, Web and Telephonic Conference with Clients (Managing Directors,
Technical head or CEO's).
•Involves in Organizing and delivering custom made, service centric presentations for prospective clients.
•Able to cross sell or up sell the services to right person for progressive & productive relationship.
•Keep in touch with prospects regularly by sending Corporate Newsletters.
•Works in collaboration with technical consultants and sales team for drafting response to documents.
•Monitor and manage Request for Information/Proposal documents.
•Responsible for providing inputs for preparation of winning sales plans and proposals by liaising with internal
departments.
April 2012 – Nov 2013 Sainsbury Plc. – U.K Customer Service Operations
Activities: New Business Implementation & Customer Relation Management
Responsibilities:
 Worked as responsible associate to implement new concept of business in designated department.
 Responsible to work as a team and help to increase Sales figure by 50-55% from last year.
 Business Developments  New Market Penetration
 Project Execution  Market Research & Analysis
 Team Building & Leadership
 Client/Vendor Management
 Key Accounts Management
 Contract Negotiation
 Sales & Marketing
 Client Service Management
 Worked as liaison between Implementation and Business Development team in New Product Development.
 Played crucial role in Business Analysis, Product Testing and Technical Implementation.
 As a team member, responsible for management and delivering excellent customer services.
 Responsible to identify product and service relationships in a popular combination which help to cross-sell and up-sell.
 Take initiative to maintain good relationship between Business and Customer by various customer satisfaction and
retention tactics.
Dec 2010 – Sep 2012 Traffic Data Centre - U.K Market Researcher and Business Analyst
Activities: Business Analyst, Market Researcher and Customer Insights.
Responsibilities:
 Handled projects for well-established companies like ARUP, Network Rail, National Rail, TFL and Local Boroughs of
London for Traffic, Passengers, Parking and Demographics of given location.
 Various customer insight techniques like Micro-simulation model, Smarter Travel choices, Traffic and Non-Traffic
surveys, Public Transport Surveys, Traffic Surveys, Market Research and Data Capture etc. are used to collect data and
interpret into useful information for valuable decisions.
 Systematic gathering and interpretation of information about individual or organizations is done by statistical and
analytical methods to support our decisions.
 Able to predict the behaviour of customers based on previous actions and helps us to understand most likely way they
behave.
 Information collected help to identify and analyse market size, market needs and develop current market position.
Nov 2011 – Mar 2012 Marks and Spencer Flagship store Plc – U.K Customer Service Management
Activities: Customer Service & Business Development.
Responsibilities:
 Responsible to implement all business protocols send by Head Office and share feedback of all issues with other stores
and area manager.
 As a lead, I make sure Sales and Wastage targets are achieved as per forecast.
 Manage labour and other expenditures within estimate limit.
 Responsible to ensure that all Legal, Health and Safety standards are execute day in and out.
 Coordinate during internal and external store audits to evaluate smooth functioning of system.
 Make sure all Business licenses, contracts of premises and colleagues are renewed on timely basis.
 Responsible to deliver 100% in excellent customer service (MCM) and product availability in store (MAC) always.
 Take initiative to maintain good relationship between Businesses and Customers by various customer satisfaction and
retention tactics.
Sep 2010 – Aug 2011 Medicines Research Groups – University of Greenwich London U.K
Trainee Product Development Executive
Project 1
Role: New Product Development and Market Analyst.
Project 2
Role: New Business Development Executive
Jan 2005-Jan2010 Sales and Marketing Elite Interiors India
EDUCATION
Diploma In Counter Sales and Management Sept 2010
Royal Society of Great Britain
Bachelor of Sciences Sept 2005 - May 2009
Osmania University
Personal information
Notice Period: Immediately
Passport: F8887841, 28/06/2016 Nationality: Indian Dob: 11 jan 1985
Contact: 0971525773582, 0971529323104, 00918885400912
Skype ID: wasimfa

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customer service

  • 1. WASEEM MOHAMMED DUBAI – UAE visit visa (8june2015 | +971525773582 | waseem4u44@yahoo.com PERSONNEL PROFILE Confident, result driven, personal with distinguished experience in business development with 8+ years of experience in Management, FMCG and Demographic Management. As a proactive team builder and tactical planner have ability to secure key elements of business and build long lasting relationship. CORE COMPETENCIES  Implementing the project as per scheduled deadlines and extending post-implementation & maintenance support  Exposure in following project management activities, resource administration and client interaction for understanding change requests & project delivery  Ensuring that the goals set are specific, measurable, achievable, realistic and timely  Tapping profitable business opportunities and positioning products as per market needs  Identifying and developing potential clients in international market  Providing value added service by resolving issues and ensuring customers’ satisfaction with the product & service norms  Monitoring market trends and overseeing sales & marketing activities to ensure that the right message is delivered for the product or service PROFESSIONAL EXPERIENCES & PROJECTS Dec 2013 – Feb 2015 Living Space - India Customer Service Manager Activities: Pre-Sales, Market Research, Key Accounts Management, Lead Generation. Responsibilities:  Identifying opportunities in IT, Civil & Infrastructural Nationwide for Interior projects by cold calling. • Involves in Client Relationship Management, Database Maintenance & Lead Generation. • Responsible identifying potential leads through Market Research, LinkedIn, E-Mail Campaigns, Events, Seminars, and Workshops to establish service partner relationship. •Organize, conduct and coordinate One on One session, Web and Telephonic Conference with Clients (Managing Directors, Technical head or CEO's). •Involves in Organizing and delivering custom made, service centric presentations for prospective clients. •Able to cross sell or up sell the services to right person for progressive & productive relationship. •Keep in touch with prospects regularly by sending Corporate Newsletters. •Works in collaboration with technical consultants and sales team for drafting response to documents. •Monitor and manage Request for Information/Proposal documents. •Responsible for providing inputs for preparation of winning sales plans and proposals by liaising with internal departments. April 2012 – Nov 2013 Sainsbury Plc. – U.K Customer Service Operations Activities: New Business Implementation & Customer Relation Management Responsibilities:  Worked as responsible associate to implement new concept of business in designated department.  Responsible to work as a team and help to increase Sales figure by 50-55% from last year.  Business Developments  New Market Penetration  Project Execution  Market Research & Analysis  Team Building & Leadership  Client/Vendor Management  Key Accounts Management  Contract Negotiation  Sales & Marketing  Client Service Management
  • 2.  Worked as liaison between Implementation and Business Development team in New Product Development.  Played crucial role in Business Analysis, Product Testing and Technical Implementation.  As a team member, responsible for management and delivering excellent customer services.  Responsible to identify product and service relationships in a popular combination which help to cross-sell and up-sell.  Take initiative to maintain good relationship between Business and Customer by various customer satisfaction and retention tactics. Dec 2010 – Sep 2012 Traffic Data Centre - U.K Market Researcher and Business Analyst Activities: Business Analyst, Market Researcher and Customer Insights. Responsibilities:  Handled projects for well-established companies like ARUP, Network Rail, National Rail, TFL and Local Boroughs of London for Traffic, Passengers, Parking and Demographics of given location.  Various customer insight techniques like Micro-simulation model, Smarter Travel choices, Traffic and Non-Traffic surveys, Public Transport Surveys, Traffic Surveys, Market Research and Data Capture etc. are used to collect data and interpret into useful information for valuable decisions.  Systematic gathering and interpretation of information about individual or organizations is done by statistical and analytical methods to support our decisions.  Able to predict the behaviour of customers based on previous actions and helps us to understand most likely way they behave.  Information collected help to identify and analyse market size, market needs and develop current market position. Nov 2011 – Mar 2012 Marks and Spencer Flagship store Plc – U.K Customer Service Management Activities: Customer Service & Business Development. Responsibilities:  Responsible to implement all business protocols send by Head Office and share feedback of all issues with other stores and area manager.  As a lead, I make sure Sales and Wastage targets are achieved as per forecast.  Manage labour and other expenditures within estimate limit.  Responsible to ensure that all Legal, Health and Safety standards are execute day in and out.  Coordinate during internal and external store audits to evaluate smooth functioning of system.  Make sure all Business licenses, contracts of premises and colleagues are renewed on timely basis.  Responsible to deliver 100% in excellent customer service (MCM) and product availability in store (MAC) always.  Take initiative to maintain good relationship between Businesses and Customers by various customer satisfaction and retention tactics. Sep 2010 – Aug 2011 Medicines Research Groups – University of Greenwich London U.K Trainee Product Development Executive Project 1 Role: New Product Development and Market Analyst. Project 2 Role: New Business Development Executive Jan 2005-Jan2010 Sales and Marketing Elite Interiors India EDUCATION Diploma In Counter Sales and Management Sept 2010 Royal Society of Great Britain Bachelor of Sciences Sept 2005 - May 2009 Osmania University Personal information Notice Period: Immediately Passport: F8887841, 28/06/2016 Nationality: Indian Dob: 11 jan 1985 Contact: 0971525773582, 0971529323104, 00918885400912 Skype ID: wasimfa