1. KHALID BIN YOUNUS
74/1 Sarat Gupta Road, Narinda, Dhaka, Bangladesh
Cell phone: +(88) 01771770028
Email: khalidbinyounus@hotmail.com
OBJECTIVE
To develop a career in the field of corporate business that would allow me to develop my
skills, while contributing to organizational goals.
Present Employment: Officer:Pubali Bank Limited,Sadarghat Corporate
Branch,Dhaka,Bangladesh.
From 05/07/2010 to till now.
In-Charge:
Manage the Customer Touch Points strictly as per Service Level Agreement (SLA) with
reduced error rates.
Ensure the highest level of support to meet on-going business needs. Act as the secondary
checkpoint for ensuring local and group Anti-Money Laundering (AML) guidelines.
To ensure one stop service for customers and monitor that customers are not routed to
different desks.
Responsible for Branch vault cash management,monitor teller counters, notes
sorting,withdrawal/deposit of cash.
Ability to build long-term relationships with customers by strong communication,
interpersonal, leadership and time management skill
Excellent data analysis, decision making and problem solving skill
Maintain the Customer Management through Official procedure.
A/C opening,provide superior Customer value.
Build customer relationship through handling customer complaints,feedback,suggestion.
Maintain Transfer scroll,Demand Draf,Payment Order,etc.
Responsible for Clearing both inward and outward.
Responsible for Remitting & Lifting to 12th
brance’s under our Zone.
JOB EXPERIENCE
Excecutive, Customer Service (Business Development Department)
Appolo Hospitals Dhaka, Plot # 81, Block E,
Bashundhara R/A Dhaka 1229, Bangladesh.
From 16th
November 2009 to 1st
July-2010.
Major jobs & responsibilities:
Customer Focus: Provide all kinds of Information about the price of the consultation,
investigation, procedure etc by face to face or over phone & by e-mail.Developed and
maintained efective relationship with existing and new customers by Displayed a good-

2. natured, cooperative and positive personality. Understand and meet clients needs and thereby
exceed customers expectations.Ensure customer complains are dealt within a structured time
frame.
Ensure priority services for corporate clients.
Prepared corporate cards & deliver within the said time.
Co-ordinate with the Patients.
Ensure admission process.
Co-ordinate with the medical supervisor.
Arranged appointment is one of the prime needs for the patient.
To fixed appointment with radiology and lab services for particular procedures.
Coordinate with the IP billing.
Coordinate closely with all partners and acts as a focal point to ensure smooth service:
Maintained all kinds of initial communication:Convey concepts and messages clearly to
others, verbally -Corporate Customers / Direct Sales, Info Centers.
Multitasking: Managed parallel tracks or multiple tasks at the same time:Ensure all
kinds of services like :Responsible for Registration, Investigation Appointment etc for
Corporate clients as well as Referral patients form Direct Sales & Info Centers.Used
several techniques to break apart complex situations or problems to reach a solution for
customer’s satisfaction.
Team Work: Act to promote a welcoming, productive climate, good morale and cooperation
among Corporate Marketing, Direct Sales & Info Center.
Worked as an Careline Officer - Customer Care Department
From 12 February 2008 to 17 August 2008
Orascom Telecom Bangladesh Limited (Banglalink).
Tiger’s Den, Plot no – 4, SW(H), Gulshan Avenue, Gulshan, Dhaka -1212
Web: www.banglalinkgsm.com
 Online customer care (care line).
 Follow up complains through inbound and outbound services.
 Special short code support for the customers.
 According to necessity worked in the IRU (Investigation Resolution Unit)
Assistant Manager, Sales & Distribution
JR Corporation, Distributor of British American Tobacco Bangladesh Co. Ltd.
From 1st
May 2005, to 30th
January 2008.
 Attain Territory Sales Target by ensuring proper Distribution of products.Identify &
develop market to implement sales target.
 Develop right distribution by availability of products in the territory.
 Develop long term business relationship with key channel partners & make them feel they
are taken care of specially.

3.  Maintained the Customer Management through Official procedure and reporting to the
authority regularly.
 On the job training of field Executives
 Followed up of Competitor Activities.
 Negotiated with clients.
 Attended time-bound office jobs like preparing monthly report, official correspondence
and maintaining database
 Responsible for planing and development.
 Developed new potential Clients.
 Generate sales volume from potential Clients.
 Arrange & execute superior Customer Value.
 Build customer relationship through handling customer complaints, feedback,
suggestions.
 Assist in vehicle management.
 Assist in leave management
 Responsible in hiring and supervising the support staffs.
 Identified market trend & it’s impact on business from Boirob & Narshindi Market..
 To maintained Liaison between existing and potential clients.
 Responsible for sales & Distribution.
 Maintained and updated administrative records.
 Performed e- mail and mail correspondences from the Managing directors office.
 Prepared meeting/conference agenda and minutes.
Internship
Social Investment Bank, Head Office, Dhaka
January 2005 to March 2005
Training:
Banglalink-Orascom Telecom Company
Customer Care Basic Training Program
From 13th
to 20 February 2008
Workshop on:
EXTENDED LEARNING PROGRAM.
Venue:Pubali Bank Tarining Institude.
681/A,Bara Moghbazar,Dhaka-1217
From:05.07.2011 to 07.07.2011
WHAT A BANKER DOES DAWN TO DUSK.
Venue:Dhaka Shishupark Branch.
Organized by:Regional Office,Dhaka Central

4. Date:17 January,2014
EDUCATION QUALIFICATION
 Masters of Business Administration (MBA), Marketing (CGPA 3.05), Asian University
of Bangladesh, 2006
 Bachelor of Business Administration (BBA), Marketing (CGPA 3.011), Asian
University of Bangladesh, 2005
 Higher Secondary Certificate (HSC), Humanities (2nd Division), Dhaka City College,
2000
 Secondary School Certification (SSC), Humanities (2nd Division), Nawabpur Govt.
High School, 1998
SKILLS
Important Courses done:
Marketing Research, Marketing promotion, Consumer Behavior, Money & Banking,
International Marketing, Brand Management, Human Resource Management, Business
Communication, Production Operation Management, Strategic Management, Organization
Behavior.
OTHER SKILLS
Language
Proficient at understanding, speaking, reading, writing English and Bangla. Can understand
Hindi and Urdu.
Computer: Skilled in the following areas
Operating Software: Ms DOS, MS Windows - 95, 98, 2000.Office Software: MS- Word,
MS- Excel, MS- Power Point.Others: Familiar with customized software.
STRENGTHS
 Self starter and goal oriented.
 Understand priorities and can deliver work efficiently under pressure.
 Analytical and extrovert by nature which assists in successful relationship management
OTHER ACTIVITIES

5.  Played Basketball at Greacks (2nd Division team) Tournament
PERSONAL INFORMATION
Name : Khalid Bin Younus.(Romel).
Fathers Name : Late Md Younus Ali.
Mothers Name : Sufia Akhter Khatun.
Date of birth : June 01, 1983
Nationality : Bangladeshi (by birth)
Religion : Islam (Sunni)
Marital Status : Married
Email : khalidbinyounus@hotmail.com
Driving license : LP0000083 LC
NID : 2698876358874
Blood Group : B+
REFERENCE :
Manzur Kader Sarker.
Secretary Geanaral.
Pubali Bnak Limited
Head Office
26,Dilkusha C/A
Dhaka-1000
Web:www.pubalibangla.com
Contact No:+(88)01752848989,Office:029551614 Ext-240
Zubair Islam.
Assistant General Manager.
Pubali Bnak Limited.
Credit Division
Head Office
26,Dilkusha C/A
Dhaka-1000
Web:www.pubalibangla.com
Contract No: +(88) 018138089
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6. Khalid Bin Younus

7. Khalid Bin Younus