Sandeep Thakran is seeking a position in operations management, process management, sales, marketing, or customer service with 14 years of experience in retail operations, brand promotion, customer relationship management, and team management. He currently works as a store manager at Future Retail Ltd. and has experience managing budgets, inventory, merchandising strategies, and ensuring high levels of customer satisfaction. Thakran also has a background in business development, sales, marketing, and generating performance reports.

1. SANDEEP THAKRAN
E-Mail: sandeep7181@hotmail.com
Mobile: +91-8373902250
Seeking professional enrichment in Operations Management, Process Management, Sales, marketing
& Customer Service Delivery with an organization of repute.
Professional Synopsis
 A dynamic professional with 14 years rich cross functional experience inclusive of last 11 plus years in
Retail Operations, Brand Promotion, Customer Relationship Management and Team Management.
 Currently working with FUTURE RETAIL LTD., Hometown as a Store Manager since August 2013
till date.
 Deftness in handling overall functioning of processes & implementing processes in line with the pre-set
guidelines.
 Proficiency in Profit & Loss, People Management, Product Mix, Assortment Planning, Ageing Analysis,
Merchandising and Promotional activities.
 Demonstrated proficiency in handling internal systems like Customer Relationship. Skilled in
coordinating with different departments/functions to ensure customer satisfaction and problem
resolution.
 Experienced in spearheading sales teams to achieve bottom-line objectives with proven abilities in
assessing and tailoring business development programmes.
 Possess excellent interpersonal, communication & organizational skills with proven abilities in team
management, customer relationship management & effective crisis management.
Areas of Excellence:
- Retail Operations - Process Implementation - Merchandising Strategies
- Team Building/Retention - Customer Service Excellence - Budgeting & Cost Controls
Key Deliverables:
Operations Management
 Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby
contributing towards ameliorated service revenue generation.
 Handling Category Management including shelf space management, merchandising strategies, plan-o-
gram development, inventory management, margin analysis & contributions.
 Ensuring merchandise are correctly priced and tagged with the correct identification codes.
 Expertise in managing minimum inventory level for optimizing the resources and managing disposal of
SOS
 Implementing systems to upgraded versions to achieve maximum efficiency in various operations;
spearheading process improvement initiatives.
 Coordinating and following up with different departments in order to resolve customer complaints.
 Setting up targets, SOP, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process)
targets and involved in planning for the process.
Business Development/Sales & Marketing
 Analyzing latest marketing trends & tracking competitors’ activities for providing valuable inputs for fine
tuning of the strategies.
 Analyzing business potential and consumer preference to drive sales volumes by conceptualizing &
executing strategies.
 Planning & executing key targeted marketing plan at store level to reach important customer segments
which help to achieve different business plan.
 Maintaining relationships with strategic business partners and key accounts (Business tie ups &
Promo).
Customer Service

2.  Mapping clients, identifying improvement areas and implementing measures to maximize the customer
satisfaction levels.
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked
upon for improved service levels.
 Setting out quality standards for various operational areas, ensuring a high-quality customer experience
while adhere to the company policies and work process.
 Attending requests/complaints of the customers and resolving the same as per the given time.
 Monitoring new acquisition to insure correct acquisition.
MIS/ Reporting:
 Generating & maintaining sales report and preparing comparative sales charts to keep a track of the
progress of every section.
 Maintaining the performance reports for the showroom staff as well as keeping other related details.
Career Highlights
Lifestyle International Pvt. Ltd., Homecentre, Gurgaon, September 2004 to July 2013
 Worked in flagship store of Home Centre, as a Concept Manager spearheading a team of 22 Sales
staff, 2 Visual Merchandisers & 14 Support Staffs in handling retail operations.
 Handling Annual Budget and Achieving Targets.
 Handling front end and back end Essentialities for the store.
 Stock movement and Analysis.
 Ensure Discipline and supervise the work of senior executives for the concerned department.
 Focus on imparting product information to all the staff members.
 Providing a qualitative feedback to the Buying Team of each product movement, demand,
customer feedback, problems or defects, pricing, Lost Opportunities, Gaps.
 Managing the proper Visual Merchandising of the store. (International display standard)
 Team Motivation.
 Planning for new store opening, stock allocation, layouts & display.
ARK COMPUTERS, Customer Support Engineer, from April’02- July’04.
 Responsible for the Operation of a team of associates together with the administration of the Shift.
 Responsible for the Customer Build up through Corporate Dealings.
 Responsible for the Maintaining a Log of issues encountered with the customers and sharing it with
the Seniors
Qualification
Educational
 B.COM from Jodhpur National University.
 Intermediate from C.B.S.E Board.
Professional
 In-Store Trainer & Best Employee of the Year.
 Networking Training from ARK Computers.
 MS Office (Word, Excel, PowerPoint); POS & Inventory Systems
 Six month O Level Course From DOEACC
Personal Details
Date of Birth : 07th
January 1981.
Passport Details : K8858229
Marital Status : Married
Languages Known : English & Hindi
The above Statements are true to the best of my Knowledge & Belief.

3. Date:
Place: Gurgaon SANDEEP THAKRAN