1. Rosean Ghag - Curriculum Vitae (Page 1 of 3)
ROSEAN GHAG
Assistant Marketing Manager
22/2nd Floor,Parvati Nivas, Gaondevi,Gupte Road,Dombivili (West)
Mob: (+91) 9821192526,ghagrosean@gmail.com
Objective
Desire to join a fast paced growing firm that offers a constructive workplace to develop
brand strategies, initiate strategic alliances, promote new products, and interact with new
clients in order to develop sustained business for the organization
Professional strengths
 Outstanding communication and interpersonal skills
 Excellent time management and organizational skills
 Persuasive, emphatic with good problem solving skills
 Good knowledge of Microsoft Outlook, excel and Internet Explorer
 Ability to deal with external and internal customer support in a professional manner
 Quick learner, detail oriented and ability to adapt to new processes in limited time frame
 Multi tasking skills and ability to work under pressure
Achievements
 Increased service reliability by developing the sales force through performance
management, field coaching and building a team
 Reduced order turnaround time and successfully predicted and achieved sales targets
 Reduced the number of customer complaints and quality claims
Core Competencies
 Key Account Management
 Business Planning & Development
 Sales & Revenue Increase
 Solution Selling
 Promotional Events & Marketing
 Judgment/ Problem Solving
Educational Qualification
 Bachelors in Computer Application (BCA) | (2009)
(Sikkim Manipal University)
 Higher Secondary Education (HSC) | (2003)
(New English High School and Junior College)
 Secondary School Certificate (SSC)| (1997)
Other Qualifications
NIIT
 Diploma in Information Technology | (2001)
Professional History
Gaurish Healthcare
Assistant Manager Marketing Jul 2015-Till date
 Developed new marketing strategies to capture market channels with new clients.
 Brought new processes to firm for its growth, using various marketing strategies and
communication skills in order to brand the firm in the market and attract new clients.
 Developed strategies and business for the firm by building corporate relationships with
customers and the market leaders.

2. Rosean Ghag - Curriculum Vitae (Page 2 of 3)
 Utilized sales and marketing tools to create brand awareness in the market.
 Introduced improvements in business strategies based on customer feedback.
 Expanded business along with the respective market share for the firm.
 Played key role in company initiatives for developing new projects for future use.
 Responsible for internal and external interfaces during tender execution.
Other Key Performance
 Negotiated with customers and clients on behalf of firm.
 Directed all meetings and produced presentations for clients.
RepairStreet
Customer Service Executive (Tech Process) Jun 2013 – Jun 2015
 Handled customer interactions
 Ensured all call activities are in accordance to set guidelines
 Shared best practices and knowledge with colleagues and teams helping achieve the sales
targets
 Ensured appropriate collection procedure maintain the customer service focus
 Overcame clients objections/rejections to company products and convinced them
 Answered calls professionally providing complete information about products, take/order
cancels or obtain details about complaints
 Followed up ensuring relevant actions were taken on clients complaints
 Managed to keep records of customer interactions, transactions, complaints, comments as
well as actions taken, process orders, forms and applications
ICAN BPO
Sales Consultant (Pay Day Loan Process) Feb 2012 - Apr 2013
 Approve loans within specified limits, and refer loan applications outside those limits to
management for approval
 Meet with applicants to obtain information for loan applications and to answer questions
about the process
 Analyze applicants' financial status, credit, and property evaluations to determine feasibility
of granting loans
 Explain to customers the different types of loans and credit options that are available, as
well as the terms of those services
 Obtain and compile copies of loan applicants' credit histories, corporate financial statements,
and other financial information
 Review and update credit and loan files
 Review loan agreements to ensure that they are complete and accurate according to policy.
 Compute payment schedules
 Stay abreast of new types of loans and other financial services and products in order to
better meet customers' needs
Intelenet Global Services
Customer Service Executive (CIBIL PROCESS) Oct 2010 - Oct 2011
 Served as a basic point of contact for customers with complaints, queries, request,
feedbacks etc
 Prepared daily reports on the daily activities of Customer Care team
 Ensured that all the request, queries and complaint of customer are responded in a timely
and professional manner
 Developed as well as maintained the relationship with external parties

3. Rosean Ghag - Curriculum Vitae (Page 3 of 3)
 Was responsible for proper scrutiny and recording of the complaints received from
customers
 Conducted research and complied answers for informational request from external
customers
Personal Information
Languages: English (professional) | Hindi, Marathi,
Community: Flood Relief Camps
Interests: Computing, socializing with friends, reading books and listening to music.