1. 4525 Dorsett Shoals Run | Douglasville, GA 30135 | Phone: 469.363.1113 |
Email: Robert.holsten88@gmail.com
AREAS OF EXPERTISE
Guest Relations
Human Resources
Guest Experience
Front Desk Management
Performance Management
Training
Leadership
Achieving Operational Goals
Revenue Management
RMEC Certified
Perform Certified
Sell strategies
Forecasting
Systems Knowledge
Accounting
Social Media Management
Budgeting
CAREER STATEMENT
“I feel that my greatest strength
is my passion towards fostering
a well-trained and team-
oriented atmosphere with the
common focus of delivering the
utmost in guest satisfaction.
Once we have developed this,
we can achieve whatever
operational goals that may be in
the interest of our management
group and owners.”
ROBERT DAVID HOLSTEN II
CAREER HISTORY
Crowne Plaza Conference Center Peachtree City, Ga
Revenue Accounting Manager April 2016 - Present
 Implemented policies and procedures relating to accounts receivables.
Reduced Accounts Receivables from over $600,000 to $150,000 (all
current).
 Introduced tools and resources to account for daily revenues and
monitoring of expenses to ensure we achieved our budgeted GOP.
 Lead weekly sales and revenue management calls – focusing on STR
report and implementing strategies to increase transient demand.
 Cross trained department management on IHG brand culture.
 Identified revenue opportunities through accurate market
segmentation reporting.
 Provided ownership with key reports regarding revenues from all
outlets.
 Directed sales team on appropriate group rates and business decisions.
Holiday Inn Atlanta – Perimeter/Dunwoody Atlanta, GA
Front Office Manager 2014 – Present
 Responsible for the daily front office operations including: staff
scheduling, forecasting, managing inventory & group blocks, revenue
management, sell strategies, and guest relations.
 Implemented policies and procedures leading to increased
performance across all metrics measured by InterContinental Hotel
Group (IHG).
Holiday Inn Austin – Midtown Austin, TX
Front Office Manager 2013 – 2014
 Responsible for the daily front office operations including: staff
scheduling, forecasting, managing inventory & group blocks, revenue
management, and guest relations/OSAT.
 Outperformed benchmark across metrics as measured by IHG.
Improved overall ranking within the brand from bottom 10% to top
10%.
 Received several accolades and awards from IHG Corporate including
Highest OSAT Increase, Most Enrollments within the Region,
Excellence Award.
Holiday Inn Austin – Midtown Austin, TX
Assistant GM 2012 – 2013
 Directed multiple departments including: Food and Beverage,
Housekeeping, Front Desk, and Engineering.

2. 4525 Dorsett Shoals Run | Douglasville, GA 30135 | Phone: 469.363.1113 |
Email: Robert.holsten88@gmail.com
 Completed IHG mandated training for all departments, implemented
training policies and procedures, and oversaw PIP progress.
KEY COMPETENCIES AND SKILLS
 Opera PMS/Holidex
 Perform
 Revinate (Social Listening Tool)
 Microsoft Office
 All reports within IHG Reporting
 Revenue Management Essentials Certification (IHG)
ACADEMIC QUALIFICATIONS
South Texas College of Law Houston, TX
Studied Juris Doctor (J.D.) 2012 – 2013
Delta Theta Phi – Academic Honors Fraternity
University of Florida Gainesville, FL
Psychology (B.S.) 2006 – 2009