Erika N. Alston is seeking an entry-level position where she can utilize her academic skills in biology. She has over 2 years of experience as a Business Solutions Specialist at Verizon Wireless where she exceeded sales quotas and objectives. Prior to that, she worked as a Data Entry Clerk at Blue Cross Blue Shield of North Carolina. She is proficient in Microsoft Office, Visio, QuickBooks, and the Windows and Mac operating systems.

1. ERIKA N. ALSTON
7553 Murray Hill Rd Apt.926, Columbia MD 21046
202-815-0856•alstonnichole@gmail.com
SUMMARY OF QUALIFICATIONS
Seeking an entry-level position that would enable me to utilize my academic skills in order to
accommodate growth for a prestigious company.
 Highly focused and results-oriented in managing complex, deadline-driven operations;
 Able to identify goals and priorities and resolve issues in initial stages.
 Proven track record of accurately completing research, reports, information management,
marketing, and business-development efforts within budget requirements.
 Adept at developing and maintaining detailed administrative and procedural processes that
reduce redundancy, improve accuracy/efficiency, and achieve organizational objectives.
 Proficient in Microsoft Office System, Microsoft Visio®, QuickBooks, Microsoft
Windows2007® operating system, Adobe, and Mac operating system.
EDUCATION
RIVERSIDE HIGH SCHOOL Durham, NC
Diploma 2005
NORTH CAROLINA CENTRAL UNIVERSITY Durham, NC
BACHELOR OF SCIENCE- Biology 2013
PROFESSIONAL EXPERIENCE
Verizon Wireless, Hanover, MD 7/2014 - Present
Business Solutions Specialist
 Led team to meet or exceed assigned quotas, service and revenue objectives through development
and monitoring of sales goals
 Provide onsite and webinar trainings to internal and external customers (My Business/Self
Serve)
 Collaborate with all cross-functional departments to ensure the accuracy of customer’s
profiles,
contractual agreements and inventory availability
 Exceed objectives and expectations by effectively planning, strategizing, and anticipating task
o Revenue:$31,811.23
o Strategic Upgrades: 12.84%
o ARD: $24.49
o Maintained NPS 100%
 Deliver efficient customer support while growing Verizon customer base
 Lead revenue workshop training to drive revenue increasing rep performance.
 Helped a team of 15 representatives grow revenue within a 1 month period and maintaining
consistency.
 Partner with Inventory to order accessories that are retired and out of stock for the customer from
the vendor.

2. ERIKA N. ALSTON
7553 Murray Hill Rd Apt.926, Columbia MD 21046
202-815-0856•alstonnichole@gmail.com
Manpower-Blue Cross Blue Shield of NC, Durham, NC 2013
Data Entry Clerk
 Ability to work effectively within a team
 Compile, sort and verify the accuracy of data before it is entered.
 Re-enter data in verification format to detect errors.
 Possess excellent thinking, decision-making, and communication skills.
PROFESSIONAL REFERENCES
1) Ryan Jones
Assoc Dir-Bus/Gov Cus Ops
CollisR.Jones@verizonwireless.com
703-967-7700
2) Unique Simmons
Supervisor-Business Solutions Specialist
Uniquestarr.simmons2@verizonwireless.com
3) Kristina Belt
Professional Colleague- Government Account Executive
Kristina.Belt@verizonwireless.com
410-303-4512
4) Rashida Fisher
Friend- Lockheed Martin- Cyber Security Engineer
919-685-5711