Jampoon Raygosa has over 15 years of experience in human resources management for large retailers, currently serving as an Area Human Resources Manager for Sears Holding Corporation. She directs a team of HR professionals and establishes initiatives focused on talent management, acquisition, retention, engagement, and employee relations. Previously, she was Human Resources Manager for Target Corporation, where she directed HR support for stores and led recruitment, hiring, and training processes. She has a proven track record of driving operational efficiency and achieving corporate goals.

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JAMPOON S. RAYGOSA
Monterey Park, CA 91755
Jjindap@hotmail.com • 626-641-6362
HUMAN RESOURCES MANAGER
Staff Recruitment & Hiring Initiatives / Professional Development & Training Programs
Process Improvements / Employee Relations / Regulatory Compliance
Extensive history of directing human resources operations for complex, national retailers’ multi-unit
distribution centers. Known for leading a team of HR professionals to drive results and organizational
change. Results-driven manager with a talent for improving operational efficiency, staff productivity, turnover
rates, personnel policies and procedures to meet and exceed corporate goals and objectives. Excel at
serving as a strategic partner to Regional, District, and Market managers for talent planning, learning and
development, and performance management to promote engagement and a culture of continuous growth
and development. Recognized for serving as an advocate for professional management and staff with a
focus on driving timely and effective resolution of issues to promote a positive environment. Known for
fostering strong relationships and influencing the successful implementation of broad business, HR and
change initiatives. Knowledgeable in PeopleSoft, MS Office Suite (Word, Excel, PowerPoint), and Windows
98/XP/7. Demonstrate good customer service skills, have the ability to effectively communicate with
associates at all levels, and possess strong analytical and decision-making skills.
Areas of Expertise:
 Strategic Planning and Implementation
 Cost Reduction and Avoidance
 Personnel Records & Documentation
 Recruiting and Staffing Initiatives
 Regulatory Enforcement & Compliance
 Budget Administration / Management
 Performance Reviews & Feedback
 Problem Solving & Resolution
 Staff Development Programs
 Team Building and Leadership
PROFESSIONAL EXPERIENCE
SEARS HOLDING CORPORATION – Ontario, California
Area Human Resources Manager (2013 to Present)
Direct a team of HR professional to establish and deliver a wide range of HR initiatives to the business units.
This includes, but not limited to talent management, talent acquisition, retention, engagement, and employee
relations with a focus on driving success for the West coast distribution centers.
Selected Contributions:
♦ Developed new initiatives such as a developmental program for hourly and salaried employees.
♦ Coach and develop HR professionals by providing performance feedback.
♦ Conduct quarterly audits of HR activities to ensure compliance.
♦ Execute HR strategies that support and drive business operation goals.
♦ Establish principles and practices for the HR function; determine key performance indicators and
measurements for staff; develop HR goals, objectives, systems and processes to measure
performance.
♦ Encouraged an atmosphere of productivity and cooperation through effective management and
resolution of associate concerns and issues.
♦ Investigate complaints as well as enforce and approve proper corrective action measures.

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♦ Ensure compliance in personnel, medical, and workers compensation records.
♦ Create and implement policies such as vacation and time off requests.
♦ Analyze trends and metrics to develop solutions.
♦ Interpret and execute business policies and procedures.
♦ Steer succession planning, labor utilization, and accurate reporting for forecasting and budgeting.
♦ Host a monthly meeting with associates and leadership team to communicate operational
performance and Human Resources initiatives.
♦ Championed the development of a management team by providing one-on-one guidance and
training classes to enhance leadership skills.
♦ Fulfilled corporate expectations by advancing efforts in payroll accuracy as well as tracking workers
compensation, staffing, leave of absence, and turnover rates.
♦ Comprehensive working knowledge of all HR functions: Employee Relations, Safety, Compensation,
Benefits, HRIS, Staffing/Recruiting, Training and Development and Union Avoidance. Proven
experience in planning, coordinating and directing comprehensive HR activities/services through a
team of HR professionals.
TARGET CORPORATION – Pico Rivera, CA
Human Resources Manager (1999 to 2013)
Directed and supervised a team of Human Resources professionals accountable for delivering HR support in
each district, and established partnerships with the Store Team Leaders and HR Professionals in each store.
Managed all staff recruitment, hiring, and training processes as well as supervision and payroll administration
of more than 250 employees. Hired and trained all new Human Resources Managers for the region.
Selected Contributions:
♦ Spearheaded ongoing training and development of team leaders and executives by conducting
classes on interviewing, performance reviews, corrective action, and multi-cultural sensitivity.
♦ Ensured compliance in all areas such as maintaining current equipment certifications, protecting pay
accuracy, and adhering to meals and break guidelines.
♦ Achieved 100% fulfillment of corporate expectations by advancing efforts in key areas from HR
training and scheduling effectiveness to employee relations and turnover rates.
♦ Delivered 90% hike for all focus points as the manager tapped to relocate and lead a major
improvement effort for an underperforming store with lower metrics.
♦ Visited all HR professionals on a regular basis to evaluate succession planning and review team
member issues, concerns, morale, and feedback.
♦ Improved scheduling system by directing the rollout of PeopleSoft for stores in the District.
♦ Selected as main point of contact for all HR departments in area for review and approval of all
corrective actions and terminations.
♦ Supported Store Team Leaders in forecasting, sales, and payroll processes.
♦ Hosted weekly conference calls with HR professionals to ensure implementation of HR initiatives. .
EDUCATION AND CREDENTIALS
Master of Business Administration (MBA)  UNIVERSITY OF PHOENIX – Online
Bachelor of Business Administration  CALIFORNIA STATE UNIVERSITY – Los Angeles, CA