1. Damon Blum
2410 Leonard Rd
Grants Pass OR 97527
Phone: (408) 230-1095 Email: nomaddmb@yahoo.com
HighlightsofQualifications:
 Over15 years management experience (operations, facility,supply chain, fiscal, retail,
personnel, and customer/guest services).
 Over7 years Human Resources Management experience (payroll, employee/manager
training and development, new employee onboarding, personnel law, OSHA
compliance, Workers’ Compensation, benefits administration, and internal
investigations)
Professional Experience:
September 1999- December 2016
Director ofOperations/HumanResources
Winchester Mystery House, San Jose, CA
DirectorofOperations
 Provideddaily operational management coverage in areas of staff,employees (100+),
guests, and facility.
 Directed Merchandising/Box Office,Tours, Custodial, Office,Accounting,and Human
Resources Departments in hiring, training, scheduling, leadership development,
performance management, discipline, and guest serviceexcellence.
 Coached cashiers and supervisors on driving sales withupsell opportunities.
 Oversaw management of public events with budgets over $1M,and private events
with budgets over $100,000.
 Responded tactfully to customer concerns and complaints.
 Managed supply chain of initiatives and programs from conceptionthrough marketing
to implementation/logistics.
 Developed and trained managers, and departmental supervisors.
 Ensured the smooth operation, communication, and cooperation between all company
departments.
 Trained and maintained proper fiscalmanagement including budgets, and P&L
statements.
 Improved guest experience as measured by guest experience survey. Survey results
improved by 30% between 2015 and 2016. This was accomplished through improved
training and hiring practices, as wellas expectation-based management.
 On site OSHA/Workers’ Compensation Administrator (developed health and safety
plan, IIPP,and workedwith lawyers and agencies to stay compliant).
 Researched, adopted, and implemented outsourced security staff and food service
operations.
o Security outsourcing reduced carbreak-ins as well as security issues by 75%
during its first year.
o Food service outsourcing reduced operational cost by 80%, as well as opening
the door for onsite catering, which in turn increased foodservice and group
revenue by 20%.

2. HumanResourcesManager
 Directed Human Resources staff and departmental managers/supervisors in proper
Human Resources practices. This included recruiting and retention of employees,
performance appraisals, proper progressive discipline, and documentation.
 Oversaw all employee payroll and personnel records and administered bi-weekly
payroll process using web-based applications.
 Managed new employee onboarding and general orientation.
 Wrote company policies and procedures while ensuring proper training and
enforcement.
 Oversaw the management of benefits enrollment and administration to include
renewal, plan documentation, open enrollment, and records (medical, dental, vision,
STD/LTD,and 401k).
 Ensured benefits program complied with requirements of the AffordableCare Act.
 Addressed employee conflictresolution, grievances, and internal investigations:
provided guidance and documentation.
 Worked closely with employment attorneys regarding involuntary termination
decisions, Workers’ Compensation and unemployment claims.
 Drovecorrectiveaction strategy formultiple employees with“improvement required”
documentation ratings under new performance review metrics. This initiative set
realistic expectations improving employee morale as well as guest experiences.
Educational Background:
1999 – Present Continued education courses related to operations management,
supervision, OSHA compliance and workplacehealth and safety, HR
compliance and updates, personnel law, managing Workers’
Compensation, managing employee performance and development,
proper hiring practices, sexual harassment prevention, business
ethics, and guest service management.
1999 – 2004 Evergreen College/West Valley College San Jose, CA.
AA Degree; Business Administration
Technical Proficiency
 MicrosoftOffice(Word,Excel,PowerPoint,Publisher, OneNote)
 Google (Mail, Drive, Calendar, Docs, Sheets)
 Payroll(Qquest, Timeforce,ADP, Kronos)
 HRIS
 Operating systems (All Mac and PC releases)