1. Jamyee Brinkerhoff
6000 StirrupIron Dr, Fort Worth,TX 76179
(702) 499-0334
Jamyee@gmail.com-- https://www.linkedin.com/pub/jamyee-brinkerhoff/15/694/379
PROFESSIONAL PROFILE
Analytical and strategic Marketing/Customer Service Representative with excellent problem solvingskills.
Organized,efficient, flexibleand reliableand always willingto go the extra milefor on-time content
delivery.
Creative and innovative
Organized
Strong time management
Flexible
Works well under pressure
Accurate and detailed
Excellent communication skills
Critical thinker
Project planning
Employee trainingand development
PROFESSIONAL EXPERIENCE
Clinical PathologyLaboratories,LasVegas,NV andFort Worth,TX
Marketing/Lead CustomerServiceRepresentative II/ProblemResolution
January 2011 – Present
Responsibilities:
---Acting liaison for clients and actas pointof contact for issues,billing,and critical elements.
Communicate problems to clients whilemaintaininggood relationships. Createand maintain good
relationshipswith new and existingclients.Customer service.
---Assistsales team:Creating marketing materials,assistin getting meetings with potential clients
and/or insurancecompanies,research demographics and potential leads for growth a nd create
documents and booklets for sales reps as marketingtools to promote the company. Assistsales
reps with tasks needed to prepare for meetings with potential and existingclients.UseMicrosoft
Power Point, Excel and Word to create visual aids for potential new clients.
---Problem resolution:use research and analytical skills to improve quality control. Track problems
and create spreadsheets for management in order to find different ways to decrease errors.Use
critical thinkingskills to come up with ways to resolveproblems. Tight deadlines to fix problems due
to specimen stability and clientdemands.
---Administrative:General office duties (fax, email,filing, etc.). Maintain a heavy call volume.
Attend and participatein meetings/keep minutes. Dispatch couriers asstator routinepickups for
clients.High attention to detail.Prioritizeand organizetasks due to importance whilecompleting
them on very strictdeadlines.Billing.Utilization of businesswritingskills.
---HR duties-interviewing/disciplinary action:Providetrainingto new and existingemployees in
various departments of the company. Prepare memos to distributeto the employees regarding
promotions. Implementation of HIPAA laws and regulations.
---Go-to girl-Management and sales teamcome to me to complete a wide array of different projects
that need completed and are very time sensitive.
---Coordinated and participated in promotional activities.
---Cultivated effective partnerships sales,customer supportstaff and vendors.
---Communicated marketing teams’ plans and accomplishments to verify alignmentwith senior
management objectives.

2. ---precisely completed appropriateclaims paperwork,documentation and system entry.
---Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills
and knowledge.
---Meticulously identified and rectified inconsistencies,deficiencies,and discrepancies in medical
documentation.
Starbucks,Las Vegas,NV
ShiftSupervisor
August 2008 – February 2011
Responsibilities:
---Coordinated and participated in promotional activities
---Assisted staff in buildingtheir expertise of coffees, teas, and merchandise.
---Created schedules and handled inventory control.
---Register breakdown of partners and counted store safe-made bank deposits.
---Opening and closingduties
Prairie Bar andGrill,Vancouver,WA
Head Bartender
February 2004 – 018/2008
Responsibilities:
---Cash handling
---Retrieved liquor,wineand beer from various storagefacilities
---Opening and closingduties/maintenance
---Breakdown register and safeat night.
---Mixologist
---Acting bouncer at times
---Trained employees in all aspects of the business
---Scheduled bands and DJs to play
EDUCATION
Nevada State College, Henderson, NV
In Process of obtainingBachelors of Business and Marketing—expected fall 2015.
---3.4 GPA
---Business,Marketing, and Advertisement coursework
---Coursework in Integrated Marketing Communications
---Coursework includes Finance
---Coursework includes Technology and Operations Management
---Business Communications coursework
---Business Lawcoursework
---Media and Communications coursework
Evergreen High School Vancouver, WA
---Diploma-Graduated 1996