1. Resume
Ramya Damodar
Sumadhama Nilaya, # 10/B,
Sneha Garden, Bangalore 560043
Mobile: 9986078417 E-Mail: ramyadamodar@gmail.com
CAREER SYNOPSIS
Has good analytical skills and Possess excellent interpersonal, communication & organizational skills with proven
abilities in team management, customer relationship management and Operational Excellence.
Domain expert on : Recruitment, Talent Acquisition, Project Management, Programe Management and Service
Management, Operational Excellence, Team management, Analytics, communication, organizational skills, customer
relationship management.
Work Experience
Accenture Services Pvt Ltd - Feb 2007 – June 2015 & from October 2015 - till date
Program, Project & Service Mgmt Team Lead
 Working as a PMO to the Managing Directors of Bangalore SDO.
 Maintained central repository for all deliverables
 Worked on resource management plan as defined by delivery managers.
 Co-ordinate and collate and publish project/program reports to various delivery leads on a daily/monthly,
quarterly basis.
 Co-ordinate with the leadership and work on HC reporting and planning, Seat Utilization capacity Utilization for
Bangalore.
 Coordinate and initiate all periodic reviews with Managing Directors, prepare MOMs and track to closure of all
action items.
 Work with India finance team to facilitate financial reporting to provide visibility leadership on budget vs actual
 To track action item status with concerned Cluster Leads and ensure closure of all the escalations
 Consolidate the data and monitor project health status and timely reporting on all aspects of operations.
 To plan and conduct the program events/meetings as per agreed schedules and standards.
 Manage client visits across all locations in Bangalore and ensure the showcasing of key deliverables are up to
the mark to get more business.
Aug’13 – Sep’14 Accenture Services Pvt Ltd Team Leader
Key Deliverables
 Handling Transaction processing advisors team of 30, Responsible for Career Planning, and growth of team
members
 Managing team performance
 Preparing Operational Excellence Performance Board and Control charts to understand the trending of the
team’s performance.
 Validate the timesheets submitted by the employees ensure 100% compliance.
 Preparing timely reports such as Quality, Productivity Grid, and Key Result Area’s and conduct Product
Knowledge Tests on monthly basis.
 Responsible for Personnel Development, Career Planning, Mentoring and Coaching.
 Monitoring quality and productivity of the associates and provide timely feedback.
 Direct report performance evaluation/appraisal /Monthly Feedback Sessions
 Contributed for Process Improvement and Client Management
 Monitoring the overall functioning/performance of the team member’s, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level
 Effectively manage staff management, and workflow to ensure the Service Levels are met
 Effective Leave management to ensure there is no Revenue Leakage

2. February 2007 – November 2012 Recruiter Subject Matter Expert
Key Deliverables:
 Postings: Posted jobs on various portals. Contacted recruiters and collated info on the job opening s and
posted the positions on various job portals. (Monster US/Canada and CareerBuilder. Edited/modified the
postings as in when required.
 Sourcing: Learn and understand the job description and skill for the required position from Central database
and discuss the basic requirement of the position with the Hiring manager/Recruiter (Onshore). Source quality
resumes from different channels-Job Portals, linked in and Google. Thereby, help the client to close the
position.
 Screening: Scrutinizing, short listing profiles from Central database, which is a response to the postings for
the specific requirement. Developing, executing and managing screening & sourcing strategies to generate
pipelines of talent & meet hiring targets.
 Scheduling Interviews: Scheduled interviews for candidates who are been shortlisted for the position.
Contact the recruiter and hiring manager and check on the availability for the interview and collect required
information. Schedule the interview with the candidate. Coordinated between the client and the candidate for
arranging interview.
 Background Check: Worked with vendors (onshore) to perform background check activities for candidate
who were shortlisted for the position.
 Reference Check: Called the references and collated the required details of the candidates who will join the
position. Provide the same accurate information to the recruiters without any misses.
 Reporting: Extract the reports from the centralized database and allocate work to each team member on a
daily basis. Update the tracker and send it to the management and keep track of all the activities done on daily
basis and inform the team lead, onshore and management on the same. Monthly reports were also taken care.
Adithya Birla Groups (Minacs) - February 2006 - January 2007
February 2006 - January 2007 Customer Contact Communication Specialist
Key Deliverables:
 Called employers to check if they have any openings in their company and would like to post jobs on
Monster.Com. I have experience in assisting the employers to post jobs on the portal.
 Attended calls from job seekers and applied for suitable positions on their behalf.
 Received appreciation for good customer service from candidates and management and also received 100%
customer satisfaction consistently for 6 months.
 Trained new joiners and helped them as in when required and handled escalations in team leader's absence.
 Side jacked new joiners call and provided feedback in the absence of quality specialist and shared the reports
with management.
ACHIEVEMENTS & EXTRA CURRICULAR ACTIVITIES
 Received Best Team Award during the CEO visit in Accenture.
 I received Champions trophy Award for the contribution towards Business Operations and value creation.
 I received certificates from the delivery lead for submitting process improvement ideas on month on month
basis.

3. SKILLS
 Good leadership skills, Organized and Outstanding organizational skills
 Decision Maker and effective leadership skills
 Goal-oriented and Results driven
 Good MS Office (Word, PowerPoint, Excel)
ACADEMIC CREDENTIALS
Bachelors in Commerce
Personal Information
Father’s Name : T.C. Damodar
Marital Status : Married
Date of Birth : 4th January, 1986
Alternate Contact No : 9880648187