1. ASTHA YADAV
91 9582540661
Receive003@gmail.com
03RD
SEPT’1983
108 Ground Floor, C Block, Kalkaji ,New Delhi
CAREER OUTLINE
An experienced professional with an overall experience of 7+ years across various
sectors such as Travel, Credit Cards, Retail (interior & furniture store) , Carpet Export &
Event Management & HR Recruitment. Currently associated with YPO-WPO organization.
Ability to handle various departments such as Event management & coordination,
Operations Management, Interviews, Administrative Responsibilities, Sales, Accounts,
Training, Planning layout, Supervising, Organizing Events, Staff, Ticketing, MIS Reporting,
GDS Training, Team Engagement Activities & HR Recruitment.
Core Competencies
IT-Enabled Service Operations Management  Stores Operations  Inventory
ManagementService Quality Standards Process Excellence  Project Management
Co-ordination  Resource Optimization Information Management  Team
Management  Training  Event Management  Ticketing HR Recruitment
DOMAIN EXPERTISE
Customer Services Management /Operations
 Framing work direction & plan for associates after assessment of their capabilities.
 Preparing & presenting various weekly / monthly MIS reports pertaining to process /
productivity.
 Mapping client’s requirements and coordinating implementing processes in line with
the guidelines specified by the client
 Managing Quality for Non-Technical accounts, rendering and achieving quality
services.
 Conduct support function reviews vis-à-vis SLAs with the operations and set action
plans for each function
 Making Presentations for the visual impact on various research & developments on a
Monthly and Yearly basis
 Identifying improvement areas & implementing measures to maximize customer
satisfaction levels.
 Actively listening to the customer feedback & using it for higher standard of
performance
Process Management
 Mapping business requirements and coordinating in developing and implementing
processes in line with pre-set guidelines; spearheading process transition initiatives.
 Monitoring the overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level.
 Conducting process reviews for ensuring strict adherence to the process parameters /
systems as per defined guidelines.
Training & Development

2.  Determining training needs of Executives & Process Leaders. Designing / conducting
need based training programs to enhance their operational efficiency leading to
increased productivity.
Evaluating effectiveness of training & development programs; formulating or
reviewing training strategy and determining appropriate instructional methodologies
and formats.
Providing guidance and leadership to staff in accordance with specified program
objectives.
Taking feedback from the participants in the training session to get an in-depth review
& feedback of the structure & effectiveness of the training.
Team Management
 Leading, mentoring & monitoring the performance of the team members to ensure
efficiency in process operations and meeting of individual & group targets.
Creating and sustaining a dynamic environment that fosters development opportunities
and motivates high performance amongst team members.
Giving equal importance to each member of the team. Encouraging good performers &
motivating average ones.
Marketing
 Approaching buying houses to get an entry
Creating Power Point Presentations to display our product
Working to upgrade our website to create a visual impact
Minor HR
 Discussing Profiles with the management
 In depth search for the right candidate through online portals
 Screening & Briefing the candidate about the company
 Feedback to the management
 Paper work related to appointment
Event Management
 Brainstorming for innovation concepts & ideas
 Planning for the event layout
 Planning & designing consultation for the print material
 Coordination for the event
 Execution of the event
ORGANIZATIONAL CONTOUR
May’14 till date YPO-WPO (Somani Group)
Current Designation Assistant to the MD
Educational Event Management
Rs.50,000 per month
Mar’13-till 30th
Nov’ 2013 M/s Agni
Last Designation Exclusive Client Showroom Manager
Export Company
Current Salary (CTC) Rs.50, 000 per month
Apr’11-Feb’2013 M/s The Delhi Design Store
Last Designation Manager & Administrator
Handled layouts of the store
Inventory, Recruitment, Sales,
Coordinating with the Accountant, PR Company,
Vendors

3. Doing Exhibitions, Photo sessions of the products &
the store.
Aug’10-Apr’11 M/s American Express (Service Sector)
Last Designation Business Analyst
Worked 3 months on a project to Quality check a
report generating tool.
Generated Report for the travel department of
reputed International Companies.
Head the Employee Engagement Team
Nov’09-Jul’10 M/s Thomas Cook (Service Sector)
Last Designation Senior Travel Executive
Worked as in Implant for companies like Aricent,Tata&
Cain
Issued tickets on domestic & International Sector.
Worked on Galileo & Amadeus.
M/s American Express (Service Sector)
Last Designation Senior Travel Executive
May’07-Sept’09 Booking & Ticketing Air,Hotel & Cars for International
corporate sector.
Worked on Sabre
Conducted Training on Sabre for new batches
Organised Employee Engagement activities
TRAININGS/PROJECTS/SEMINARS
 Conducted a V&N (Voice & Accent Training) for a week for a batch of 12
employees.
 Conducted a Saber Training for a month for 11 employees.
 Worked as a temporary Quality Analyst for Email Servicing Process for a month.
MAJOR ATTAINMENTS, AWARDS & RECOGNITIONS
Best team performer, best employee engagement leader, promising new comer and most
importantly my experience in so many different industries.
SCHOLASTICS
2007 MBA in Tourism - Skyline Business School
2005 B.Com -Symbiosis
2002 ISC Sherwood College
2000 ICSE All Saints College
IT Skills: Well versed with Ms Office, Windows 98/2000/XP & Internet Application