This document provides a summary of an individual's professional experience, education, skills, and references. The person has over 5 years of experience in recruitment, administration, customer service, and content writing roles. They possess strong analytical and organizational abilities as well as skills in Microsoft Office, communications, and problem solving.

1. An ambitious,adaptable,versatileand well organized professional with proven
expertise in recruitment, managerial and administrativesupport.
Tenacious and resourceful with a great talent for blendingcreativity and
administrativeabilities to achieveoutstandingresults.I am a highly analytical
thinker with demonstrated talent for planning,initializing,multi taskingand
streamliningcomplex work procedures. I posses a broad range of skills in office
administration,human resources, reception duties and customer /clientservice.
Mystery Shopper - Casual Part Time
Retail Mystery Shopping Australia | August 2016 to current | Canberra,ACT
 Imitating as actual customers,goingto stores and findingspecific products
assigned to me
 Askingquestions about certain products and preparingproper feedback
accordingly
 GivingRMSA a receipt of the items purchased duringthe survey
 Creating reports to be given to companies such as
Bunnings,Rockmans,Lush,WLaneetc
 Followingrigorous instructionsin order to providea smooth assignment
Content Writing - Casual Part Time
Banana Pear | August 2016 to current | Canberra,ACT
• Creating, revising,editingand proofreadingcontent.
• Conducting periodic check of website content and updatingthe sameas per
company requirements.

Hospitality Manager - Freelance Full Time
Kolkata KnightRiders | April 2016 to May 2016 | Kolkata,West Bengal, India
• Worked under the franchisecricketteam and coordinated with the Cricket
Association Of Bengal for delivery of the event servicingprogram.
• Coordinated the event day procedures associated with the serviceand delivery of
hospitality for seasonal and casual corporateclients atthe Eden Gardens Stadium.
• Handled and supervised the entire pre match set up and ensured smooth
functioningof the VIP and VVIP access areas.
• Assisted the Operations Manager on day to day operational activities.
• Coordinated with sponsors and clients and monitored their day to day activities i n
and around the stadium.
• Worked hand in hand with IMG (International Media Group) in order to ensure
smooth coordination between the main medical and security sponsors.
• Communicated with CricketAssociation of Bengal on a regular basisin regards to all
the infrastructural issues and cameup with effective solutions to various problems
HR and Admin Executive - Permanent Full Time
Teleminds Infotech Pvt Ltd | July 2011 to January 2016 | Kolkata,West Bengal, India
• Designingand implementing overall recruitment strategies
• End to end recruitment
• Policies,Manual & Standard
operating procedure
• Employee Grievances
• Customer & Clientrelations
• Reception duties, telephone
etiquettes, call screening& calendar
management
• End to end Administrativeduties
• MicrosoftOfficeSuite
Bachelors Degree in English Honors
Monad University
2011 - 2014
Higher Secondary Degree (State Exam)
National Institute Of Open Schooling
2010 - 2011
Poulomi Chatterjee
Strategic Thinker | Multi Tasker | Excellent Performer
C O N T A C T S
E X P E R T I S E
E D U C A T I O N
P R O F I L E
P R O F E S S I O N A L E X P E R I E N C E
Secondary Degree (State Exam)
St John's Diocesan Girl's HS School
2008 - 2009
Matriculation Degree (State Exam)
St John's Diocesan Girl's HS School
2007 - 2008
0422295433
6 Coningham
Street,Gowrie,ACT:2904
poulomichatterjee3@gmail.com
poulomi.chatterjee9
https://au.linkedin.com/in/poulomi-
chatterjee-2383315a

2. • Developing and updating job descriptions and job specifications
• Preparingand postingjobs to appropriatejob portals/newspapers/colleges
• Sourcingcandidates by usingSocial Media,Job Portals and databases
• Screening resumes and job applications
• Conducting interviews usingvarious tools/methods to filter candidates within
schedule
• Assessing applicants' skills,softskills,experienceand aptitudes
• On boarding,orientation,induction and trainingof new employees.
• Providinganalytical and well documented reports to the rest of the team and the
HR Director.
• Helped constructand edit Company Policies and HR/Admin standard operating
procedure.
• Supporting in preparation and processingof payroll reports in accordancewith
policies and procedures.
• Timely preparation and disbursal of various documents such as - Appointment,
Appraisal,Promotion and Confirmation letters.
• Resolve grievances and providecounselingto employees and supervisors as needed
and appropriate.
• Ensured that all health,safety and complianceregulations aremet accordingto the
state law.
• Conducting exit interviews ,terminations and resignations as and when required.
• Updating and maintainingvariousreports concerning - salaries,attendance, leave
records and petty cash.
• Answering phone calls,givingrelevantinformation to callers and routingcallsto
appropriateindividuals.
• Organizingand schedulingmeetings and appointments and compilingminutes of
the meeting on a regular basis.
• Developing and maintaininga filingsystem.
• Responsiblefor constantly developingand implementing positivechanges in the
office infrastructure.
• Maintainingpetty cash and orderingofficesupplies as and when required.
• Keeping a constantcheck on office stationary and update accounts department on
admin,HR and operations expenses on a monthly basis.
• Preparingand circulatingvarious memos,letters and notices amongst employees.
• Booking travel and stayingarrangements.
• Greeting visitors and directingthem to the rightperson and department.
• Managingguest books and security passes.
• Responsiblefor organizingamplereading material in the reception area.
• Travel
• Computing
• Fitness & Health
Anshuman Dutta | HR Director
Direct Supervisor
Teleminds Infotech Pvt Ltd
+91 9836052985|anshuman@telemindsinfotech.com
Abhay Madalli | Operations Manager
Direct Supervisor - Kolkata KnightRiders
+91 9811148522 | abhay@kkr.in
• High analytical thinkingcapabilities.
• Knowledge of office management
systems and procedures.
• Avid attention to detail,accuracy
and problem solvingskills.
• Strong organizational and
interpersonal skills.
• Excellent written, verbal and oral
skills.
• Excellent time management skills
and ability to multi task and
prioritizework.
• Proven Admin and HR experience.
• People oriented and resultdriven.
• Excellent activelistening,
negotiation and presentation skills.
• Well versed and fluent in Microsoft
OfficeSuite.
• Excellent customer serviceskills.
• The ability to work well as part of a
team.
• Reliable,quick learner and punctual.
Certification of excellent contribution in
Hospitality & Operations
Kolkata Knight Riders
May 2016
Annual award and certification for excellent
contribution to HR & Admin Team
Teleminds Infotech Private Ltd
December 2015
Certification for maximum contribution to
Administration Team
Teleminds Infotech Pvt Ltd
December 2014
Top Performer Award in Recruitment
Teleminds Infotech Pvt Ltd
December 2012
Best Newcomer Award
Telesynergy Marketing Pvt Ltd
December 2011
S K I L L S E T S
A C H I E V E M E N T S
I N T E R E S T S
R E F E R E N C E S
Aaron Coventry | ManagingDirector
Supervisor - Banana Pear.com.au
0401261696 | talktome@bananapear.com.au
• Reading
• Painting
• Socializing