Shanthanand Rajaram Gajula is seeking a manager position with over 12 years of experience in banking operations and HR management. He has a proven track record of streamlining processes, managing teams, and generating reports. His most recent role was as a Manager at Axis Bank where he played a key role in salary processing and ensured tasks were completed on time.

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SHANTHANAND RAJARAM GAJULA Mobile : 09967646893
Email :srgajula22@yahoo.co.in
Profile Summary
A dynamic professional with 12 years of work experience includinglast 3& ½ years in Banking & prior to this 5
& ½ years in the areas of HR Operation Management, Team Management & Process re-engineering across
diverse industry verticals.
Aim to become a successful professional and to get the best out of my job both in terms of professional satisfaction
and personal learningcurve.
Career Objective
 Evolve as a good and skillful manager and aimingatconstantup-gradation both professionally as well as
personally by utilizingprofessional qualification with dedication and team work.
 Keep learningfrom constantly changingtrends and scenario which gives valueaddition to the organization as
well as offers opportunity to enhance professional skills whilegetting a high level of satisfaction.
Areas of Expertise
Operations
 Ensure that the quality and services parameters aremet at all levels.
 Exploringopportunities for process re-engineering and process improvement.
 ClientRelationship Management which would pave the path for more prospective business fromthe client.
Team Management (Erstwhile)
 Usingmotivational aids to keep the team members highly motivated, conductingperformance appraisals.
 Identify potential areas for grooming Team Members through regular assessments & mentoring.
 Plan the staffingstructure in the future courseon the projections given.
 Analyze the trainingneed for the team & schedulingtrainingon the respective products/ processes.
 Project Management & Process re-engineering
 Understand processes to carry out Time & Motion study (T&M).
 Business requirement gathering and translatingthesame into BRD as per Bank Standards
 Manage end-to-end User Acceptance test
 Support transition through planning,execution and completion of tasks.
 MIS
 Responsiblefor various weekly/ monthly MIS reports pertainingto Branch Salaries & CorporateSalaries.
 Central Warehouse of the Data and Information for entire HRO BackOfficeFunction.
Organizational Experience
Since Oct’ 2012 working with “Axis Bank Ltd” as Manager with Central Liability Hub (CLH)
Profile
Responsible for overall profitability of operations and accountable for strategic utilization and deployment of
available resources to achieve organizational objectives and quality service deliverable.

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Demonstrated communication and relationship management skills with the ability to lead and work in cross -
functional teams in a cross-cultural environment.
Highlights
 Collate information from various sources for the purpose of generating MIS Reports
 Monitoring system on regular intervals and keeping a check on quality of processing, ensuring all the customer
queries received in different Generic IDs are responded within Turn around Time.
 Played a key role in salary disbursements for all the corporates registered with Axis Bank. Responsible for
ensuring end to end processing of salary of corporates, preparing various MIS required by the top management.
Performed UAT and testing of new software to bring in automation in the process of salary processing.
 Responsible for processes – Handling account maintenance activities like closure, transfer scheme code
conversion.
 Instrumental in reducing the NFTR % for the department.
 Preparing & compiling weekly/monthly reports pertaining to process, targets & accomplishments and
productivity.
 Providing Guidance to the routine Enquiries and complaints received from Branches.
 Timely completion of Adhoc Activities.
Mar’12 – Aug’ 12 working with “Datamatics Financial Services Ltd” as Assistant Manager - Operations
Profile
Managingdomestic HR Operations for “A Leading Life Insurance Company”.
Highlights
 Restructure the existingteam with Training, Multi-skillingand revampingthe entire Onboarding,F&F,
Transfers,Payroll / MediclaimData Input, Background Verification functions.
 New Joinee Input Compilation for Salary Processing& reconciliation of Salary Register postpayroll processing
is done.
 Streamline the HR Operations process from the scratch to ensure that the task lists,the process notes along
with the job allocation asper the expertise are in place
 To ensure that the ongoing process is stabilized with necessary escalation matrix when ever required
 To ensure periodic self reviewalongwith team review is conducted to judge the health of the process
 In the event of a glitch,escalatingthesame with proper followups till the same is sorted and not given a
chanceto repeat itself in future
 Responsiblefor various weekly/monthly MIS reports pertainingto Offers, On-boarding,F&F, Transfers and
maintainingemployee database.
 To ensure that team bonding is maintained and episodically work is shared to guarantee empathy in the
other team members work
 Setting examples for other team members such that the operations arerun in a standard process
Jan’07-Mar’12 worked with “Osource (India) Pvt Ltd” as Team Lead – HR Operations
(Segments:- Bankingand Pharmaceuticals –HR Back Officeand Operations)
Profile
Managed team of 25 FTE’s in HR Operational Activities for variousClients i.e.M/s. HDFC Bank Limited, M/s. Piramal
HealthcareLimited & M/s. Axis Bank Limited

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Highlights
 Overall Management for 3 key Clients in the HR Operations domain post recruitment piece (On-boarding,
F&F, Transfer & Input Compilation for Payroll Process.
 Central coordinator for the purpose of Strategic Monitoring& Operations Management in the purview of
organization’s operational & Business framework to enable Key Decision Makingin the lightof performance
checks
 Responsiblefor overall ServiceDelivery to the Client
 Complianceto Data Security and Clientspecified Policies
 Perform special reviews and analyzefindingsof the same. Ensure effective reporting, communication and
follow-up on various findingsand recommendations
 Strive for team consensus and win-win agreements and assurethatthe team members have the necessary
education and trainingto effectively participateon the team
 To ensure all work is processed in linewith the client’s instructionsand regulatory guidelines as per the
agreed SLA.
 Process orientation & implementation of the latesttechniques in the work flow in user friendly manner.
 Responsiblefor daily MIS reports,Weekly Report, Monthly Report & various other reports as specified &
required by clientpertains to CSE’s & COEX’s.
 Solely responsiblefor whole process of IssuingAppointment letters, Renewal Contract letters & Exit Letters
(i.e. Relieving let).
Aug’03-Dec’06 worked with “Mack SteelCompany” as Office Assistant Cum Admin
Profile
Procurement of New Clients/Customers for Business Dealings(Steel Trading)
Highlights
 ClientRelationship Management
 Preparation of Quotations,Bills & Tenders Etc.
 Generation of PurchaseEnquiries from Potential Customers from all over India.
 Negotiation & Finalization of PurchaseOrders with clients.
 Responsiblefor Service Delivery & Quality Metrics
 Takingcare of the Administration (Printing& Stationery etc)
Sept’ 02-May’03 worked with “Chetan Shah & Co” as A/c Assistant Cum Comp Operator
Key Highlights:
 Preparation of Bank Audit reports and sending itto the respective banks.
 Bank reconciliation & HandlingPetty cash Book
 Co-ordination with our staff for maintainingdaily routinebank works as well as co-ordination with clients
regardingvarious queries of I.T. matters.
Academic Details
 B.Com from Mumbai University in 2002.
 Certified Diploma in Computer Application.
 Diploma in Internet & Web Designing.
Key Competency And Skills
 Extrovert & Confident.

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 Ability to work independently.
 Committed and willingto assumeresponsibility
 Good communication and Interpersonal skills.
 Good analytical and planningskills
 Good Team player
Achievements
 Been Top performer of the Week, month, Quarter & Year
 Declared as Best Team Player among the team of 110 FTE’s
Trainings Attended
 Speech & Conversation skills Enhancement by Registered Coordinator at Datamatics.
Personal Details
Fathers Name : Late Shri.RajaramGajula
Date of Birth : Jan 22, 1981
Address : 294/23,AmbabaiChawl,GanpatraoKadamMarg,Near A to Z Indl.Est, Lower Parel (W),
MUMBAI - 400 013.
Marital Status : Married
Gender : Male
PassportNo. : N0209769
Placeof Issue : Mumbai
Date of Issue : 08/06/2015
Expiry Date : 07/06/2025