1. CareerHighlights as a ManagerHR
12.5 years with HSBC EDPI, December 2003 till date
Manager HR & Site HR Business Support Lead – GSC Hyderabad (June 2012 till date)
Assigned as the Manager HR role in June 2012, I was subsequently appointed as the Business
Support Lead for the Site HR Business Support team of Hyderabad. I am responsible for Site HR
Administration and Support activities for all the three sites of Hyderabad. At the same time, double
hatting as a Generalist for various Business Lines.
Some of my Key Activities in this role include:
HR Generalist Function:
Leading the Team to effectively partner with other HRGs and Business in deploying
key organizational initiatives, like the Employee Engagement and the Pulse Surveys
– via effective liaison between Business Leaders, Regional Talent Teams and Vendors
Partnering with the Business to provide advisory support for meeting strategic and
operational needs to proactively improve Excellence in Service and Market
Orientation
Training and upskilling HR & Business on various applications like GCAS, WFM,
Exit Tool, PCC Tool etc. with high rate of success in effective knowledge transfer
Reviewing HR policies and updates and assisted in implementation of Dept.
Instruction Manual
Mentoring Directs to enhance their knowledge and skills of the Process and Function
Working closely with the business in talent assessment and calibration to facilitate
implementation of career path development, succession planning and skills
upgradation
Providing managers with guidance on Performance Improvement Plan (PIPs),
disciplinary and grievance procedures, as an SME
Working with the business to analyze and reduce staff turnover and help in sourcing
the right talent
Actively engaging in employee relations building activities; conducting induction
sessions and providing support to new joiners and tenured staff through skip
level/coffee meets
Handling complaints, disputes and grievances of all staff and fostered a conducive
working environment through conducting employee relations activities and open
communication
Risk Governance and Statutory Compliance Monitoring process in HR Function
Ensuring that all highlighted risks are effectively worked upon and closed on time
Working with stakeholders across Functions to build Risk Competencies within the
Team
2. Proactively engaging in the Sub Site Risk Committee and highlighting/cascading
any Operational Risk scenarios at the right time
Overseeing compliance on Statutory, Organizational/Group & Internal Control level
actionable
Payroll & Rewards Administration
Leading the team in effective review of the payroll inputs & benefits administration
to ensure accurate and timely disbursement of pay
Planning and coordinating the annual Pay Review to reflect staff performance,
market competitiveness
Driving the Rewards & Recognition programs to support retention strategies and
recognize performance
HR Data Analysis and MI
Ensuring accurate and timely submission of MI / Dashboards on all HR Metrics
Training the team on GHA tool to effectively mine HR relevant Data from the
Database
Effectively tracking and reporting all Personal Conduct Cases with focus on accuracy
and timely reporting
Some of my Key Achievements in this role:
HR Generalist Function:
Played a pivotal role in successful introduction of the Service Provider model in HR
Business Support, leading to the increased efficiency of the HR Function and
successful outsourcing of low impact tactical support activities to the vendor staff
Was recognized in various forums for the open and approachable attitude and for
clear and complete consultancy guidance provided to Business
Risk Governance and Statutory Compliance Monitoring process in HR Function
Successfully cleared ICMP Audits and closed the Q1 - 2016 Audit with NIL
Ineffective Controls
Recognized for the competency built in SAM database maintenance for the Function
Front ended multiple waves of Audits from both Internal and External Auditors with
NIL HR findings
Payroll & Rewards Administration
Successfully migrated all Payroll Operations to a new Platform with "NIL" misses
and observations
Introduced effective post payroll checks to ensure minimal errors in Payroll
administration
3. Revised the Promotion & Exit Management Process and considerably reduced
duplications and reworks
Effectively partnered with Business and HR to migrate all OT & Night Shift Inputs
into an Online Tracking Platform from the Manual mode.
Successfully managed the Rewards administration process for 2013, 2014 & 2015
with 100% accuracy
Employee File Management
Set up a Best in Class - File Management and Transfer System – reducing Personnel
File dependency from 34% in YE 2014 to 4% in YE 2015
Initiated a File Audit exercise across all Sites of Hyderabad during which 5000+
employee files were audited. This was the first time that such an exercise was done
and ensured that all files were complete and contained all mandatory documents
HR Zero Paper / Digitization Project
Completely front-ended meetings with vendor on contract and services
Identified and candidates and set up the pilot facility in Hyderabad
Led the SOP development and the PAN India deployment of resource and
manpower
Steered the project successfully to launch in 2015 across India
Led to the Digitization of all employee files across all sites in India
HR Letter Automation Project
Designed the automated solution for all POE Letters to be converted to Digital
Format
Helped in reducing usage of paper and also automating the request and receipt
process
Worked with all functions and entity during the design and development phase
Effectively negotiated with senior stakeholders and navigated through various
challenges to design the sustainable solution
Tool has been a great success and is scheduled to go BAU soon
F&F Automation
Currently leading the design and development of the F&F Automation Project
Working with stakeholders across HR Functions and GLT to design the process
Extensively networked and calibrated with HR partners across sites to understand
the current process and design a new one
