1. M I C H A E L J . Z I E G L E R , S H R M - S C P
4 Walden Drive  Derry, NH 03038  978-828-8036 (m)  mjziegler13@gmail.com
HR Generalist
SHRM Senior Certified Professional (SCP) with ten years of progressive Human Resources experience specializing
in benefits and training. Experienced training professional well versed in development and delivery for a broad
range of topics from new hire orientations to new HR applications. Well versed in HR laws such as HIPAA,
COBRA, FMLA, and ACA. Five years of supervisory experience from hiring to ongoing coaching and performance
management in a fast paced HR Generalist Team Environment, handling all areas of Human Resources.
Core Competencies
Training Program Development
HRIS Administration
Benefits Administration
Productivity Improvement
Payroll Systems – Kronos and ADP
SharePoint – Content Administration
SHRM-Senior Certified Professional
Trend Identification
Policy Administration
HR Laws
PeopleSoft HRIS – eBenefits,
Manager Self-Service
Staff Coaching and Mentoring
Interviewing and Onboarding
Performance Reviews
Employee Development
HR Portal – Case Management and
Knowledgebase Administration
Professional Experience
Fresenius Medical Care North America, Waltham, MA 2006 to Current
Global leader in dialysis healthcare delivering the highest quality care to help patients with renal disease live the most fulfilling,
rewarding lives possible.
TRAINING SPECIALIST Feb 2014 – Current
• Training Development and Implementation
o Lead developer of recorded PeopleSoft HRIS Manager Self-Service training for all employees
o Developed detailed training on PeopleSoft HRIS utilization for Employee Service Center
representatives for data maintenance as well as supporting Manager Self-Service
o Created training for implementation of PeopleFluent Performance Management application
o Annual benefit plan review. Review, update and record training for employee benefits
• Lead Training Facilitator
o Bi-weekly delivery of new hire benefits orientation with an average of 10 employees per session
o Deliver PeopleSoft HRIS training to new Employee Generalist to support Manager Self-Service
usage as well as broad understanding of HRIS administration
o Administer SharePoint content and site utilization with Employee Service Center representatives
o Provide customized customer service skills and effective writing trainings for HR shared services
• Content Management
o Maintain and audit content on the Employee HR Site in collaboration with content owner requests
o Knowledgebase administration responsible for annual event content and document maintenance,
i.e. Open Enrollment, Dependent Verification and the Focal Merit Review Process
o Partner with HR functional areas to identify process improvement of current procedures and
author new SOPs and FAQ’s in SharePoint to ensure consistent resources for Generalist Team
o Administration of Case Management tool including; maintenance of topics and categories, quick
case templates, and user issue resolution
• Quality Assurance
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2. o Continuously review content on the Employee HR Site for clarity and consistency
o Quality assurance monitoring of the Generalist Team
o Collaborate with Generalist Team Management to identify trends of calls and act as a liaison to
communicate and/or announce updates via SharePoint
o Monitor and review administration of Employee HR Site through audit reports and provide
recommendations for improvement
o Partner with internal HR communities to identify areas for further integration of HR administration
tasks and services.
• Lead integration analysis results and implement focus groups within Tier 1 and Tier 2 for process
improvement and to maintain an open communication within the Tier teams
• Partner with HR team members to improve employee satisfaction by tying quality metrics to knowledge
management content and training programs
SUPERVISOR, HR Generalist Team Aug 2012 – Feb 2014
BENEFITS ADMINISTRATOR Apr 2009 – Aug 2012
• Supervised team members responsible for the core duties of the HR Generalist Team
o Provided support to staff for complex issues
o Monitored calls for quality and training purposes
o Evaluated staff performance for mentoring and training
o Conducted weekly one on one meetings with direct reports
o Insured adherence to procedures and processes of the Generalist Team
o Staffing responsibilities – reviewing resumes, interviewing and hiring decisions
o Prepared and delivered performance reviews
• Prepared weekly phone schedule for the 24 member Generalists Team
• Assisted in creation and maintenance of SOP’s for the team
• Conducted, coordinated, and prepared training materials for new hires and ongoing training for the staff
• Project management
o Implementation team for creation of HR Generalist Team
o Open enrollment 2013 and 2014 –Train and prepare our Generalist Team for OE support
o Open Enrollment contract team – sourced, trained, administered Open Enrollment contract staff
o Enwisen Knowledge base – lead benefits content specialist. Primary author of all benefit content
on knowledge base site. Lead member of content team working on design and placement of links.
o United HealthCare Consumer plan – Consumer plan implementation team.
o Primary telecomm liaison for Employee Service Center
o Lead trainer for Benefits Team and HR Generalist Team
PROJECT ANALYST, BENEFITS Aug 2007 – Apr 2009
• Managed multiple benefits projects pertaining to all segments of business to meet FMC goals.
• Coordinate the administration of the Employee Benefits Review Committee (EBRC) - researching appeals
and reducing the potential for legal liability.
• Managed Total Compensation Statement Project. Work with external vendor and internal HR team on
content, design, timeline and final delivery including communication to employees.
• Coordinated legal update of Summary Plan Descriptions to ensure compliance with ongoing plan changes
• Coordinate with COBRA vendor on ongoing needs and issues and managed vendor transition as
needed. Worked with ERISA attorney to resolve compliance questions and issues.
• Provided support to Benefits Service Center for employee issues involving Leave of Absence, COBRA,
and other policy related questions.
BENEFITS REPRESENTATIVE, BENEFITS SERVICE CENTER Feb 2006 – Aug 2007
• Supported Benefit Assistants as a resource for knowledge and procedure based questions.
• Evaluated and diagnosed causes of employee benefit issues.
• Lead trainer for Benefits Service Center employees, new hires and ongoing training.
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3. Previous Experience
HUMAN RESOURCES SPECIALIST, FIDELITY INVESTMENTS, MERRIMACK NH 2005 – 2006
• Administrated benefits for multiple clients with a diverse customer base.
SPECIALTY GASES TECHNICAL SALES, AIRGAS EAST, SALEM NH 2004 – 2005
• Technical support, sourcing and supply specialty gases for various locations.
ACCOUNT MANAGEMENT AND SALES, BOC EDWARDS, WILMINGTON MA 2001 – 2004
• Account management of large territory with a diverse product range for the semiconductor and general
vacuum industry.
HUMAN RESOURCES ASSISTANT, HANSCOM CREDIT UNION, CONCORD MA 2000 – 2001
• Benefits and personnel records administration and payroll processing.
Education
B.S., Human Resources Management 2000
UNIVERSITY OF MASSACHUSETTS, DARTMOUTH, North Dartmouth, MA
AACSB Accreditation
Additional Education and Training
SHRM Senior Certified Professional 2015
Additional Experience - Consulting
Bio-Concept Laboratories, Salem NH 2014
Creation of Employee Handbook
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