Rhonda Kerbo has over 20 years of experience in human resources leadership for both profit and non-profit organizations. She currently serves as the Director of Human Resources, Recruitment, and Employee Health at Alliance Health Deaconess in Oklahoma City, where she leverages her expertise to provide guidance across multiple HR functions. Prior to that, she spent 14 years as an HR Consultant at Deaconess Hospital, where she advised leadership teams and successfully implemented initiatives like an HRIS conversion. Kerbo holds an MBA and SHRM and PHR certifications.

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Rhonda Kerbo, PHR, SHRM-CP, MBA
Edmond, OK 73013 • Cell: 405.503.8595 • rhonda.kerbo@cox.net
Results-Driven Director of Human Resources / Recruitment
Senior-level human resources professional with more than 20 years of broad and rich experience in human
resources leadership for both profit and non-profit organizations.
— Key Qualifications —
 Respected and inspiring leader with demonstrated effectiveness in conflict resolution, problem solving,
HRIS management, payroll systems, benefits management, and compensation management.
 Exceptional interpersonal skills and passion for positively impacting the lives of others. Acknowledged as
a dedicated leader with a commitment to going above and beyond to get the job done in a timely manner.
 Vast transferable skills and expertise in employee relations, team building, recruitment, and retention.
 Extensive experience and proficiency in training and educating employees on benefits plans.
 Strong technical acumen and proficiency in Microsoft Office Suite (Word, PowerPoint, and Excel), Lawson
HRIS, Kronos Timekeeping, Ultipro HRIS, and HR Logix.
Areas of Expertise
 Employee Relations Management
 Employment Law / HIPAA / JCAHO
 Influence / Change Management
 Worker’s Compensation Handling
 Compensation & Benefits
 Talent Recruitment Practices
 Executive Team Training
 Employee Assistance Programs
 Conflict Resolution
 Staff Training & Development
 Open Enrollment Processes
 HRIS / Payroll Administration
Professional Experience
ALLIANCE HEALTH DEACONESS, Oklahoma City, OK January 2013 to Present
Director Human Resources / Recruitment / Employee Health (1,200 Employees)
Leverage expertise to provide guidance across multiple human resources functions. Close bi-weekly payroll,
and run productivity reports as Kronos Administrator. Facilitate leadership training in FMLA, FLSA, Worker’s
Compensation, Affirmative Action, Sexual Harassment, on boarding, Recruitment, Retention, Interviewing
Techniques, Communication, and Trust Building. Manage compensation, benefits, labor costs, and grievance
processes. Serve as Administrator for Leadership Evaluation Management and Advanced Learning System.
Facilitate employee satisfaction surveys using Healthstream.
Selected Contributions:
 Awarded Non-Clinical Leader of the Year in 2014 for exceptional performance.
 Reduced agency use by 90% (2014 to 2016) by implementing employee referral program and aggressive
recruitment strategies.
 Reduced vacancy rate from 12% to 5% in 2015.
 Implemented recognition programs, including Employee of the Month, Quarter, and Year.
 Developed and maintained policies and procedures via leadership handbook and employee intranet.
 Conducted annual Affirmative Action audit. Re-directed recruitment efforts to ensure AA compliance.
 Successfully managed reduction in workforce and furlough programs. Maintained sensitivity during
communications with employees to manage morale.
 Increased knowledge of leadership team through training on Affordable Care Act and measurement reports.
 Minimized impact on operations while implementing UltiPro HRIS system.
 Maintained compliance while investigated privacy violations and Employee Hotline Calls.
 Managed conversion from in house payroll to payroll via a service center in Nashville.

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 Conducted New Employee Orientations for Code of Conduct, HIPAA and Compliance Training.
DEACONESS HOSPITAL, Oklahoma City, OK 1998 to December 2012
Human Resources Consultant
Demonstrated leadership proficiency while managing human resource functions for Deaconess Clinics, case
management, specialty nursing units, speech, OT/PT services, cardiopulmonary, laboratory, security,
environmental services, nutrition services and facilities management departments. Advised, counseled, coached
and recommended solutions to leadership teams in all aspects of human resource management.
Selected Contributions:
 Improved physician satisfaction scores by 5% through implementation of physician work program.
 Assessed needs and successfully implemented full staffing and on boarding processes for 48 physicians
and their respective staffing offices.
 Spearheaded Human Resource Information System (HRIS) conversion and implementation reports.
 Diplomatically mediated conflict resolution discussions between employees and employers.
 Designed and administered benefit plans for corporation; implemented self-funded health insurance plan,
401K plans and Employee Assistance Program (EAP).
 Monitored and tracked regulatory compliance for The Joint Commission on Accreditation of Healthcare
Organizations (JCAHO) standards and Health Insurance Portability and Accountability Act (HIPPA)
standards; implemented process to maintain compliance in five JCAHO inspections.
 Manage request for proposal process for benefit program selection.
 Improved department effectiveness by developing human resource policies and procedures for consistency.
 Valued as a contributing team member for committee onboard physician recruitment practices, Assistant
Privacy Officer, and Chair of “Employee of Choice Committee.”
STILLWATER MEDICAL CENTER, Stillwater, OK, 1993 to 1998
Human Resources Generalist / Benefit Specialist
Managed recruitment and retention practices for center; performed change management tactics for staff
succession planning and organizational restructuring efforts. Administered benefit plans to include self-insured
health plan, life insurance plans, retirement plan, flexible spending account, and workers compensation.
Conducted employee relations activities, including conflict resolution, coaching, counseling and termination
sessions.
Selected Contributions:
 Improved operations by developing and implementing a computer-assisted interview testing program.
 Optimized recruiting processes by implementing an internet-based recruiting system.
 Served as Safety Officer and implemented Light Duty Program.
Prior Experience
Director, Environmental Services, MARRIOTT CORPORATION, 1989 to 1993
Education, Training and Certifications
Society for Human Resource Management-Certified Professional (SHRM-CP), 2015
Master of Business Administration, University of Phoenix, Oklahoma City, OK, 2010
Bachelor of Science, University of Phoenix, Oklahoma City, OK, 2008
Certificate in DDI Training, Targeted Selection and Management
Professional in Human Resources (PHR), 1999
American Society of Training and Development (ASTD)
Nims Certified