1. Bianca Whitesell B.A.
Cell (613) 854-9068
Biancawhitesell@gmail.com
Objective: To obtain employment in the Human Resources field.
Professional Summary:
A bilingual (English and German) HR Professional who worked in both unionized and non-
unionized work environments and who enjoys a wide variety of work activities for example:
workforce planning; records management, data entry with special interest in adapting policies and
best practices into a business environment. Successful work experience in the volunteer sector and
professional development have allowed enhancement of the following skills:
• Recruitment
• Health & Safety
• Compensation
• Design and development of training
• Organization and planning
• Project management
• Coaching and mentoring
Skills and Tasks
Recruitment
• Responsible for the full HR cycle from recruitment to exit interview working in conjunction
with senior management
• Main organizer of department’s annual career fair
• Created internal and external job postings to best attract potential candidates
• Prepared job descriptions to clarify employees’ roles and responsibilities
• Supported managers in the overall hiring process to ensure a smooth transition
• Developed and prepared hiring packages and job offer letters
• Coordinated on-boarding for all new hires including orientation, set up of payroll and
benefits
Health & Safety
• Responsible for organization’s Occupational Health & Safety Program
• Responsible for all aspects of WSIB claims (Form 7, RTW, Modified Duty)
• Prepared new Violence and Harassment Prevention Program policy to include Bill 168
(Health and Safety Act)
• Developed Health and Safety policies and procedures and ensured employees’ adherence
• Developed and implemented Return to Work Policy
• Held training sessions for Health and Safety policies and procedures
• Safety Group (PSACH): project to fulfill year’s requirements of 5 chosen Health and Safety
elements; main goal: to create a healthy work environment
• Certified Joint Health and Safety member
Compensation
• Processed bi-weekly payroll for 110 employees (Goldcare HR and Payroll System)
• Enrolled and administered benefits (EHC, RRSP and RPP)

2. • Resolved benefit related issues and insurance claim resolutions
Design and Development of Training
• Collected and maintained accurate employee profiles to facilitate meaningful decisions with
regards to the department goals
• Held training sessions for Ontario’s new Accessibility Regulation
• Prepared and held orientation sessions for newly hired employees
• Tracked employee training sessions and followed up on their progress
• Developed orientation checklist for organization; goal: to ensure that employees are fully
trained in all aspects of their job description
• Prepared students for work placements by running orientation sessions with focus on what they
can expect in their placed positions, documentation obligations and proper application process
• Provided German language instruction to company executives and employees that resulted in
renewed contract negotiations and cross-cultural training and education
Organization and Planning
• Developed, introduced and maintained organization’s policies and procedures (special
project: developed new and overhauled existing agency’s HR policies and procedures;
developed and reviewed Resident Affairs policies and procedures to ensure compliance with
new government of Ontario Quality Assurance Measures)
• Provided management with guidance in the areas of staff management, supervision, and
performance management up to terminations
• Participated in regional meetings and community task forces
• Produced reports, performed data entry and updated database and student files using word and
data processing software; resolved related problems
Project Management
• Main organizer of department’s annual career fair: responsible for invitation of potential
employers, venue, food, advertisement and technical logistics; resulted in recruitment of
students into their chosen field of study
• Recognition Award Banquet: invited 110 employees and spouses to celebrate co-workers’
achievements in the organization; responsible for venue, catering, awards, prizes, and
entertainment; goal: increasing employees’ satisfaction and morale
• Annual resident and family BBQ; goal: social inclusion and resident satisfaction
• Annual Christmas Social for agency’s residents and families
• Staff Social to boost employees’ moral and satisfaction while enhancing team building at the
same time
Coaching and Mentoring
• Mentored and counseled employees by providing options for training and information of
department requirement so that they can further their job development
• Assisted and counseled managers on policies and procedures as well as the Employment
Standard Act and other relevant legislation to ensure smooth work relationships with the
employees
• Acted as resource person to the students, instructors, and employers and resolved problems
• Provided emotional support, crisis intervention and suicide prevention that resulted in
enhanced individual productivity through increase in morale and satisfaction
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3. Education:
Certificate in Human Resource Management 1996 – 1998
University of Toronto
Award: Anne Marie Hill Scholarship in Recognition of Academic Excellence
Bachelor of Arts, Sociology (Specialist) & History 1990 - 1995
University of Toronto
Work Experience:
Work Placement Officer May 2012 - September 2015
Algonquin College, School of Hospitality & Tourism (part time, contract)
Human Resources Administrator December 2010 – May 2012
St. Stephen’s Residences of Ottawa, Inc
Human Resources Administrator May 2008 – October 2010
Township of Osgoode Care Centre (part time)
Independent Representative for Signature Homestyles January 2008 – January 2009
Human Resources Coordinator August 2007 – December 2007
The Salvation Army Ottawa Booth Centre (contract)
Human Resources Assistant, Epocal Inc., contract August 2006 – December 2006
Private German Teacher (Self Employed) 1993 – 1997
Distress Center, Toronto 1995 – 1996
German Teacher, Berlitz Language Centre
Professional Development
2012 WSIB Health and Safety Updates
Seminar; Emond and Harnden
2011 Employer’s Guide to the Year’s Most Compelling Legislative and Employment
Law Developments 2011
Seminar; Emond and Harnden
2011 Workshops on Ontario’s New Accessibility Regulation 2011
Ottawa
2010 Compensation Management: Strategic Approaches for Attraction & Retention
Labour and Employee Relations: Strategies for Cooperation
OANHSS Human Resources Management Series; Toronto
2009 Client Handling: Program Enhancement
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4. OSACH Training Program; Ottawa
2009 Health and Safety Basic and Sector Specific Certification
OSACH Training Program; Ottawa
2008 Health and Safety in Your Workplace: Systems for Success
Invest in People: Learning & Development Strategies that Change Practice
OANHSS Human Resources Management Series; Toronto
References Available upon request
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