Vinod Kumar provides his curriculum vitae. He has over 11 years of experience in life science and healthcare industries, including roles in operations management, client servicing, and process management. His experience includes working as a senior consultant for Cognizant Technology Solutions, where he led a team of 30 data stewards. He is pursuing an Executive MBA and is ITIL-Foundation certified.

1. Curriculum Vitae Vinod Kumar BC
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SUMMARY
 A result oriented professional with 11.5 years of experience in Life-Science and
Healthcare Industry in the areas of Operations Management, Client Servicing,
Transition and Process Management in the Service industry. Successfully initiated
process for 3 months in client location – New Jersey, USA.
 Worked as Senior Consultant with role “Lead-Data Steward-Operation” with
Cognizant Technology Solutions India Pvt Ltd. Responsible for offshore deliverables for
one of the largest Pharmaceutical Company in USA.
 Manage the day-to-day operations to ensure that the team meets its quality,
productivity and turnaround time SLA objectives and Process management in the
service Industry.
 Resourceful at maintaining relationships with clients to achieve quality product and
service norms by resolving their service related critical issues.
 Proactive, Self-motivated, quick learner and excellent team player, results-oriented,
effective leader and experience in building a strong vendor-client relationship.
 Strong background in quantitative decision making, ability to drive business or
operations metrics, and driving adoption of different tools and resources
 Excellent interpersonal, communication & organizational skills with proven abilities in
customer relationship management.
PROFESSIONAL EXPERIENCE
 Sr. Consultant with Cognizant Technology Solutions India Pvt Ltd, Bangalore.
Duration: Nov 2012 – May 2015
 Lead-Business Analyst with CSC India Pvt Ltd, Bangalore.
Duration: Sep 2006 – Nov 2012
 Senior Claim Processing Executive with Hinduja TMT, Bangalore.
Duration: Jan 2003 – Sep 2006
 Jr. Customer Service Executive with DTDC World Wide Express Ltd., Bangalore.
Duration: April 2001 – Sept 2002
EDUCATION AND CERTIFICATION
Executive Masters of Business Administration (Pursuing) from Mysore University
ITIL-Foundation certified from AXELOS – Nov 2015
Bachelor of Science (Physics, Mathematics, Instrumentation) from Bangalore University,
1994-1999
TECHNICAL SKILLS
Applications : MDM-BPS, Remedy Action Request System – EDM, Insight CRM,
Veeva Network, MS Office
Tools Used : IDD, Seibel AXIS, Veeva – ADD & Data Change Request
Domain Knowledge : Healthcare and Life Science

2. Curriculum Vitae Vinod Kumar BC
Operating System : Windows 95/98/NT/2000/XP
1. Cognizant Technology Solutions India Pvt Ltd –Nov 2012 to May 2015
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting,
and business process outsourcing services, dedicated to helping the world's leading
companies build stronger businesses. Headquartered in Teaneck, NJ (U.S.), Cognizant
combines a passion for client satisfaction, technology innovation, deep industry and
business process expertise, and a global, collaborative workforce that embodies the
future of work. With over 50 delivery centers worldwide and 130,000+ employees as of
September 30, 2011, Cognizant is a member of the NASDAQ-100, the S&P 500, the
Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and
fastest growing companies in the world. Specialties: Technology Strategy Consulting, IT
Services, Business Process Outsourcing (BPO), Outsourcing services, CRM solutions, ERP
solutions, Supply Chain Management solutions, BI and Analytics services and solutions,
Cloud Solutions and Services.
JOB PROFILE
Role: Senior Consultant Domain: Life Science-Data Management
Title : Lead Data Steward – Project (Biogen Idec MDM)
Tools : IDD, Siebel AXIS, JIRA, Veeva Network and Insight CRM
Project Description:
Biogen Idec Master Data Management (MDM) Implementation is a project mainly based
on Data stewardship. Data Stewards are responsible for the quality of the business data
and are an information expert about a particular subject area. The Data Steward acts as
the conduit between information technology (IT) and the business portion of a company.
These people align the business needs with the IT systems supporting them (both
decision support and operational). The data steward has the challenge of
guaranteeing that one of the corporation's most critical assets--its data--is used to its
fullest capacity and not to be Redundant.
Role and Responsibilities
 Manage and lead the team of 30 data stewards and 2 team leads
 Create framework based governance around Operations, Quality, Training and
Complaints.
 Played a major role in Processing, Review, Analyze, Deploy a risk based approach
around operations quality and thereby ensuring optimal audits are performed for each
process.
 Understanding the Business Process & suggestions for change in business processes.
Review & enhance team performance through continuous improvement of operational
staff in areas such as process & skills, eventually leading to high employee
engagement and customer satisfaction and Bringing similar processes together under
one team or location.
 Creating end to end processes. Reduce handoffs between people and teams as much
as possible
 Investigate and perform merge activities for the duplicate HCP and HCO profiles in
MDM. Investigate and mark the data as unique which are not identified as match and
recommend steady state Data reconciliation model, best practices and process
enhancements (if Any).
 Discussion with Customers and gathering the relevant information. Also to provide
comments and recommendation in the merge task details for the merge decision.

3. Curriculum Vitae Vinod Kumar BC
 Accomplishments:
 Appreciated with rewards for Q1 2014 on achieving the success, ramp up the team size
from 3 to 30 team members and having a Client relationship for 2 years.
 Onshore appreciation on planning the deliverables and team performance regarding
SLA, Quality and team target.
 Have completed the CCP in Life Science (Regulatory) Level 1 & Informatica MDM 9.1.0
for Learners successfully.
2. Computer Science Corporation India Pvt Ltd – Sept 2006 to Nov 2012
Computer Sciences Corporation (CSC) is a $16 billion global IT services company with
more than 92,000 employees in more than 77 countries and 50 years of experience
delivering technology-driven solutions to commercial and public sector clients worldwide.
CSC is known for supporting the world's most complex IT programs and delivering on our
client commitments. We are often the company behind the systems and programs that
make businesses, governments and communities work. CSC global delivery network
provides consistent delivery of solutions and services – common processes and highly
skilled, cost effective, multilingual resources and methodologies that comply with
International Standards.
JOB PROFILE
a) Role: Lead – Business Analyst Domain: Life Science-Data Management
Title: Lead Data Steward – Project JnJ Duration: Nov 2008 – Nov 2012
 Travelled to client location in United States for knowledge Transition.
 Successfully accomplished transition of the MDM-Grey area reconciliation work to
offshore.
 Collaborated with the client SME’s and their team to map and document the business
processes.
 Transitioned process knowledge, trained associates and moved the work to steady
state.
 Successful pilot completion led to CSC winning a year engagement, followed by project
renewals.
 Managed the team to deliver higher than expected productivity and with no jeopardize
in quality thereby providing tremendous value.
 Defined project scope, goals and deliverables that support business goals.
 Planned, monitored targets on pre-set standards and frequency.
 Effectively communicated project expectations to stakeholders on time.
 Determined and assessed need for additional staff and/or consultants and make
appropriate recruitments if necessary during project cycle.
 Set and continually managed project expectations with team members and other
stakeholders.
 Delegated tasks and responsibilities to appropriate personnel
 Identified and resolved issues, managed project dependencies and conflicts within the
project team.
 Coached, mentored, motivated and supervised project team members and influence
them to take positive action and accountability for their assigned work.
 Accountable for identifying, scheduling and leading the business process support
activities for two major hospitals.
 Adhered to the project budget, managed resource utilization, and forecasted staffing
for all configuration activities.

4. Curriculum Vitae Vinod Kumar BC
 Maintained and reported client specific Quality Standards & measures.
b) Role: Senior Analyst Duration: Sep 2006 – Nov 2008
 Worked with Quality Assurance to maintain client specified quality standards.
 Updating the Operations Team, EHT to minimize the errors by coaching the areas of
improvement and rolling improvements back into the process.
 Analyzing and coding the generic and state specific versions of certificates, policies,
amendments and riders.
 Coding generic documents to state specific standards in coordination with SMEs.
 Preparing the daily & monthly report to ascertain the volume of work & quality
achieved by the team.
 Accomplishments:
 Best project award in 2009 with Rolling trophy, Cash Prize and Certificate of Credit
 Bestowed the associate of the month for outstanding leadership and management.
 Successfully completed CSC internal Project Management Certification (PROMPT).
 Received Consecutive outstanding Customer Satisfaction (C-Sat) feedback.
 Onshore appreciation on team performance regarding SLA, Quality and team target.
3. Hinduja TMT Ltd
A global business transformation service provider in the contact center, BPO and
customized IT Solutions space. HGS excels in partnering with its clients to deliver
solutions that improve business processes and maximize the strength of customer
relationships. Operations in 7 countries, 43 + centers, employing more than 22,000
professionals and supporting over 500 global clients. Specialist in BPO Solutions, Contact
Centers, Fulfillment Services.
JOB PROFILE
Worked as a Senior Claim Processing Executive (Accounts Payable) with Hinduja
Global Solutions Inc., one of the largest insurance company in US. Our team being the
overseas processing center has the responsibility to Process and Adjudicate the health
insurance claims with 100% quality in all parameters minimizing the Turnaround Time.
Operational expertise in Medical billing and adjudication process. Broader level
understanding on HIPPA and quality standards of US medical insurance.
Role: Senior Claim Processing Executive Domain: US Health Care
Title: Team Leader – Client Operations Duration: January 2003 to Sept 2006
 Processing high priority health insurance claims with 100% quality in all para:
meters, includes Mentoring and monitoring the team members of 9 claim
processors
 Minimizing the TAT, resolving issues pertaining to aged claims (Age >45 days).
 Meeting the targets set for the team. Preparing Weekly & Daily reports for my
superiors.
 Payment of medical and hospital bills to the service-providers.
 Training: Training and mentoring the new recruits for the BPS. Scope of training
includes Domain Knowledge, Resolving different type of claims and using the claim
processing tool.
4. DTDC World Wide Express Limited

5. Curriculum Vitae Vinod Kumar BC
DTDC is one of the leading domestic & International Courier services in India. Worked as
Junior Customer Service Executive with DTDC World Wide Express Ltd., (LOGISTIC
DIVISION).
JOB PROFILE
Role: Jr. CUSTOMER SERVICE EXECUTIVE Duration: Apr 2001 to Sept 2002
 Responsibility as a Customer Service Executive involves in updating the status of
parcels through net tracking of all our Major customers on daily basis & this helps
to track the status of the parcel to our other destinations & flow of information to
deliver & pickups through Pre-Alerts.
 Coordinating with the Operation Staffs on the status of the parcel both Outgoing &
Incoming parcels. Courtesy calls to the customers for delay & undelivered parcels.
PERSONAL PROFILE
Date of Birth : 07th
Oct, 1975
Nationality : Indian
Marital Status : Married
I declare that the above information is correct and true to the best of my knowledge.
PLACE: Bangalore
DATE: (Vinod Kumar B.C)

6. Curriculum Vitae Vinod Kumar BC
DTDC is one of the leading domestic & International Courier services in India. Worked as
Junior Customer Service Executive with DTDC World Wide Express Ltd., (LOGISTIC
DIVISION).
JOB PROFILE
Role: Jr. CUSTOMER SERVICE EXECUTIVE Duration: Apr 2001 to Sept 2002
 Responsibility as a Customer Service Executive involves in updating the status of
parcels through net tracking of all our Major customers on daily basis & this helps
to track the status of the parcel to our other destinations & flow of information to
deliver & pickups through Pre-Alerts.
 Coordinating with the Operation Staffs on the status of the parcel both Outgoing &
Incoming parcels. Courtesy calls to the customers for delay & undelivered parcels.
PERSONAL PROFILE
Date of Birth : 07th
Oct, 1975
Nationality : Indian
Marital Status : Married
I declare that the above information is correct and true to the best of my knowledge.
PLACE: Bangalore
DATE: (Vinod Kumar B.C)