1. LAM KAH MENG
404, Jalan C9, Taman Melawati, 53100 Kuala Lumpur.
Mobile: (017) 3216200 Email: lamkahmeng@gmail.com
EMPLOYMENT
Feb 2015 -
Present
HR Malaysia Immigration Consultant – Global Mobility, Baker Hughes (Malaysia)
• Becoming the sole focal point within the company for any immigration related matters for
Malaysia.
• Strategizing with product line managers on the impact of immigration lead time on their
projects.
• Collaborating with immigration service provider to analyse the Malaysia immigration
process and find ways to improve it.
• Investigating and providing solutions for immigration cases which have any setbacks.
• Maintaining an updated immigration data within the company.
• Facilitating calls with various stakeholders such as senior HR managers and the service
provider to manage expectation for the service provider.
Nov 2014 –
Jan 2015
HR Global Mobility Specialist, Baker Hughes (Malaysia)
• Managing the end-to-end transfer process for international assignees and rotators to Asia
Pacific region.
• Providing, negotiating and advising costing with product line managers for an employee
to undertake an international assignment.
• Building assignment packages for international assignees and rotators.
• Managing immigration vendors and troubleshoot for solutions on Malaysian immigration
process.
Dec 2013 –
Oct 2014
HR Expatriate Transfer Policy Subject Matter Expert, Shell Business Service Centre
• Collaborating with Central HR team, VPs, Country Managers, Global Service Provider,
HR Services Team Manager and HR Services advisor to manage exception cases that
arise due to deviation on understand or policies.
• Providing multiple policy refresher and policy updates trainings to advisors in three HR
Services Centres across the globe.
• Providing on boarding policy and process training for new joiners.
• Attending to questions on policy and processes by advisors.
• Analysing data of exception cases that have been handled by the Subject Matter Expert
team to determine the root cause of the exception and providing solution to any
knowledge gap within HR Services.
• Actively consulting with Global Service Provider, Country HR and advisors to identify
pain-points and recommending policy changes to Central HR.
• Performing audits on transactions that have been made by advisors into the SAP system
on a monthly basis.
May 2013 –
Nov 2013
HR Expatriate Transfer Senior Advisor, Shell Business Service Centre
• Coaching new joiners on processes and policy in managing transfer cases.
• Managing Senior Executives’ transfer to international assignments.
• Coordinating with country HR to manage mass international transfer on project basis.
• Facilitating discussion with country HR, country HR managers and service providers to
collaborate to improve the transfer experience and process for selected countries.
• Generating ideas for Continuous Improvement initiative to ensure a better working
environment.
• Maintaining good working relationship with Global Services Provider Leadership Team
to ensure any escalations are handled in a professional, prompt and appropriate manner.
Oct 2011 – HR Expatriate Transfer Advisor, Shell Business Service Centre
2. Apr 2013 • Mobilizing expatriates for international assignment mainly focusing on transfers in to the
Middle East region.
• Providing advice for policy and process to employee thought multiple briefing calls to
ensure a satisfactory transfer experience.
• Collaborating with Global Services Providers to ensure conditions of transfers are
fulfilled on order for employee to relocate the new assignment, such as, shipment,
immigration, medical, housing, and flight arrangements.
• Maintaining employee’s profile though the SAP system which includes performing hiring
and separating actions, maintaining employee annual leave, processing employee’s claims
and setting up employee payroll.
• Preparing expatriates’ contract of employment
• Seeking approval for from Country HR for any extension of benefits beyond the policy’s
offering.
• Working with Subject Matter Expect to raise an exception request to Central HR for any
request which deviates from the policy.
Feb – Oct
2011
Anti Money Laundering (AML) Analyst, Citigroup Transactions Services Malaysia
(CTSM) Sdn. Bhd.
• Analysing cases, accounts and transaction patterns of client on various system base.
• Compiling team’s productivity for team leader.
ACHIEVEMENTS
Appointed Exception Cases Deep Dive Focal
• Analysing root cause for delay in handling of exception request cases in the Subject
Matter Expert team across three service centres.
• Analysing root cause for exception request cases which is due to mistake in advice by
advisor in the service centre as well as mistake in advice by the Global Service
Provider’s advisors.
• Recommending and implementing actions to curb mistakes and delays from repeating.
• Reporting monthly to stakeholders such as Central HR and Country HR on exception
request management.
Appointed International Transfer Survey Improvement Focal
• Establishing goals and plans for the year to improve survey scores for KL HR Service
Centre.
• Implementing plans such as conducting monthly refresher trainings for both advisors in
KL HR Services as well as Service Providers that manage transfers into which is covered
by the scope of KL HR Services.
Appointed as Short Term International Transfer (STIA) Desk
• Providing salary and allowance calculation for employee going on Short Term
International assignment.
• Obtaining approval from Business VP for assignment duration extension.
• Ensuring STIA policy is administered correctly by advisor and country HR.
Appointed as USA Parented specialist
• Handling inbound transfer cases for USA parented employee within the Middle East
region.
• Chosen to represent the team to attend a USA country specific training in Shell Business
Service Centre Manila.
Appointed for Short Term International Transfer (STIA) Training in Manila
• Chosen to conduct policy and process training for the Shell country HR in Manila.
3. Appointed as UAE Country Focal for HR Services
• Managing weekly calls with Global Service Provider focal for UAE, focal from each
team in HR Services, Country HR and Country HR Account Manager to establish good
working relationship as well as deal with tethering issues that arises for expatriates in
UAE.
Appointed as Kuwait Country Focal for HR Services
• Managing bi-weekly calls with Global Service Provider focal for Kuwait, focal from
each team in HR Services, Country HR and Country HR Account Manager to establish
good working relationship as well as deal with tethering issues that arises for expatriates
in Kuwait.
Achieving high International Transfer Survey Scores
• Achieve and maintain high transfer survey scores from expatriates in 2012.
EDUCATION
Dec 2010 Bachelor's Degree of Psychology (Hons.), HELP University College.
• Minor in Marketing
EXTRA CO-CURRICULAR ACTIVITIES
Royal Rangers
Ministry
Outpost Commander, Jan 2004 - Present
• Managing 6-8 and 15 – 17 years old kids’ finances and administration.
• Teaching 6-8 and 15 – 17 years old kids program every Sunday.
• Organizing multiple national level, district, outpost, and church level events for Rangers
such as national camps, outpost camps, Gunung Tahan Expeditions, Taman Negara
Adventures for Calvary Church, Father and Son Treasure Hunt, etc.
SMK Maxwell President, Christian Fellowship, May 2004 - May 2005
SMK Taman
Melawati
Prefect, Prefect Body, Jan 2002 - Dec 2003
Class Monitor, Form 2 - SMK Taman Melawati, Jan 2000 - Dec 2000
SKILLS
Management – Advance
• Manage multiple stakeholders to manage expectation for Malaysian immigration process
• Manage up to 60 transfer cases where each case will last a span of 3 to 5 months as a
transfer advisor
• Handle heavy volume of query from stakeholder and managing high volumes of
exception cases as a subject matter expert
• Manage curricular activity, finances and administrative task for the Royal Rangers.
Human Resource - Advance
• Experience in using SAP system
• Experience in managing International mobility policy, procedures, and payroll for
expatriates.
• Experience in managing complex international transfer cases.
• Familiar with HR related skill with regards to oil and gas industry.
• Understand the HR scene for the Oil and Gas Industries.
Computer skills - Advance
• Experience in using Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft
Outlook, Microsoft Office Communicator, and Microsoft Live Meeting, SAP.
LANGUAGES
English
Spoken: 5/5
Bahasa Melayu
Spoken: 4/5
Cantonese
Spoken: 2/5
