1. Malinda Lee
1701 Driscoll Street Houston, TX 77019 (832) 588-0504 malindalee100@gmail.com
RELEVANT EXPERIENCE & SKILLS
Admirable customer service skills to both internal and external clientele
Exceptional listener who effectively conveys information well both in writing and verbally
Personable and professional with expertise in cultural sensitivity and diversity
Flexible and open to change, with great team building & mentoring skills
Highly analytical thinker with the ability to assess any situation
Proven relationship builder with unsurpassed interpersonal skills
EMPLOYMENT HISTORY
Texas Children’s Hospital-Health Plan August 2016-Present
Case Management Assistant-Bellaire, Texas (FT-Days)
Tawana’s Team: Harris County Area #8
• Provides Support for Case Management Services
• Answers incoming fax and phone requests as evidenced by fax log and event tracking
• Initiates member phone calls daily and identifies issues and refers to case manager and other health
plan departments as indicated
• Provides updated case management database and statistics monthly and quarterly. Submits data
collection in a timely manner monthly
• Provides support for Case Management Referral
• Receives initial incoming faxes or phone requests into the department, gathering demographic and
benefit data, documenting in appropriate system, and evaluating if the request needs to be referred to
a registered nurse
• Completes all necessary pre-certification activities with compliance to time frames, and turn around
times as outlined in departmental policies and procedures
• Screens and evaluates all calls and refers as necessary to case manager, and/or supervisor
• Eligibility Verification
• Completes all eligibility and benefit data available on members before routing to case manager
• Exhausts resources available form primary insurance, or TEX MED NET
• Member Education
• Assists internal and external Member Services department by providing communication and
education regarding case management services and processes
• Provides input on the availability and accessibility of case management services
• Provides ongoing education with members regarding managed care and benefits
Houston Area Women’s Center-Houston, TX June 2016-Present
Sexual Assault Accompaniment Counselor/Domestic Violence Advocate (PT-nights)
Provide crisis intervention to survivors of sexual assault and domestic violence at hospital setting
• Provide crisis intervention face-to-face at area hospitals.
• Provide crisis intervention and counseling for clients and their family including intake, needs
assessment, crisis counseling, advocacy and educational support.
• Advocate with law enforcement officers and hospital staff on behalf of the client when appropriate.
• Keep accurate record, files and documentation on all accompaniment visits.
• Arrange for the client’s safe transition from hospital to home or shelter if needed.
• Keep current on latest research and issues regarding domestic violence and sexual violence through
but not limited to articles, books, videos, conference, workshops, and meetings.
• Participate in staffing, supervisory, processing, and consultation meetings as required or needed.
2. • Complete and turn in all necessary paperwork for payroll and reimbursement in a timely manner.
• Provide other services in crisis and emergency situations as requested or required.
Texas Children's Hospital – Houston, TX February 2013 – August 2016
Patient Escort (FT-DAYS)
• Provides patient transportation
• Transports/escorts patients promptly to and from patient rooms and patient care service areas
utilizing proper patient transportation equipment within established time frame, as documented on
dispatch logs and observed by supervisor
• Consistently verifies patient I.D. information against patient dispatch information to
• Ensure accurate transportation of patients to the appropriate areas
• Receives patient chart from patient’s assigned nurse prior to transport of patient
• Maintains confidentiality of patient information at all times
• Displays a working knowledge of policies and procedures relating to patient transportation, delivery
of patient-related equipment, and specimen delivery
• Demonstrates proper mechanical skills in operating and maneuvering transportation devices, (i.e.,
wheelchairs, stretchers, IV poles, carts, wagons, high chairs, and bedside tables).
• Communicates with patient and family in an age-appropriate manner
• Provides specimen delivery
• Delivers/retrieves patient-related equipment
• Provides a high level of customer service
Demonstrates ownership for responsibilities in assigned area and other designated areas
o Demonstrates accountability for customer service and professional behavior through
personal work ethic, teamwork and effective communication skills
• Covering dispatch, Pavilion for Women, and Emergency Center as needed
Brookdale Living Center: Hampton at Tanglewood – Houston, TX November 2012 –
January 2013
Receptionist (PT-DAYS)
• Assisted community guests and visitors by responding to all inquiries about the residence
• Provided excellent administrative support to all personnel within the residence
• Answered multiple telephone lines; recorded, documented and routed messages to appropriate
members of staff as needed
• Responsible for mail retrieval and distribution within a timely manner
• Created general office correspondence for staff members and documented within applicable
computer module
Visiting Nurse Service of Rochester and Monroe County, Inc. – Webster, NY September 2011 – April
2012
Social Worker (Intern/FT DAYS)
• Co-lead and observed groups with the bereavement coordinator
• Provided communication services to bereaved families and documented communication (McKesson)
• Conduced home visits with families for (LTC, STC, HOSPICE and BREVEMENT)
◦ Coordinated special events, and volunteered with hospice, bereavement
• Identified and researched resources in the community according to the needs of the patient
April 2012 – May 2012
Hospice Volunteer (PT)/ 100 hours
• Provided comfort and companionship to terminally ill patients in hospital or nursing home settings.
William Beaumont Hospital – Troy, MI January 2011 – August 2011
Patient Transporter (PT)
• Provided patient transportation to various locations within the hospital
• Documented and confirmed patient information before patient retrieval and delivery
• Operation ABC – Monroe County, MI
January 2009 – December 2011
Provided various educational support to children by supplying tutoring services
3. City of Farmington Hills Michigan – Farmington Hills, MI May 2008 – August
2008
Seasonal Laborer (FT SUMMER)
• Supplied horticulture services (planting, weeding, mulching) to multiple service locations
Harvey Kruse, P.C. – Troy, MI August 2005 – March 2007
Office Assistant
• Sorted, distributed, and prepared mail for various member of staff
• Answered and routed switchboard phone of 30+ lines
• Responsible for document management by filing legal correspondence, scanning documents, and
BATE stamping
TECHNICAL SKILLS
Proficient in Windows Vista, Millennium Edition, XP, and 7, Microsoft Office Suite: Word, Excel,
PowerPoint, Access, Microsoft Outlook, SPSS software, Teletracker Electronic Medical Record, Kronos, PC
and Mac hardware/software
EDUCATION
Associate of Arts, Oakland Community College. Specialization: Liberal Arts; Graduated 2008
Bachelor of Arts, Wayne State University. Specialization: Sociology; Graduated 2011
Masters in Social Work, Roberts Wesleyan College, 400 Clinical Hours; Completed+27 credit hours
Masters in Non-Profit Management, University of Houston-Downtown, Fall 2016-Summer 2018
CERTIFICATION
Massage Therapist, School of Alternative Healing, August 2004
CISM Certification, Groups Crisis Intervention, August 2012
CISM Certification, Assisting individuals in Crisis, August 2012
Mental Health First Aid, 8 credits, September 2016
REFERENCES AVAILABLE UPON REQUEST
