1. HELEN BOHRER
106 Shoreway Drive • Rochester, NY 14612 • busybuzzy@aol.com • 585-451-2511
QUALIFICATIONS SUMMARY
Administrative support professional experienced working in fast pace environment for 28
years working with a diverse population in a hospital setting that required strong
organizational, technical and interpersonal skills. Trustworthy, ethical and discreet,
committed to superior customer service. Confident and poised in interaction with
individuals, of all levels. Detail-oriented and resourceful in completing a job duties with
the ability to multi-task effectively
PROFESSIONAL EXPERIENCE
Highland Hospital Aug 30, 2010-March 13, 2012
Medical Secretary/Registration Specialist
Step down unit for the ICU (W5) then Emergency Department Duties same as below
Unity Health System – Feb 28, 2010
Medical secretary/registration specialist
• Reacted calmly and effectively in emergency situations, and added the personal, caring
touch that immediately put patients at ease.
• Serve as a key member of the emergency center healthcare team. Assist MD’s, PA’s and
RN team in ensuring optimal patient care.
• Efficient handling of administrative duties (e.g., making and answering phone calls for
medical staff, scheduling appointments, maintaining medical records, patient processing,
order entry, insurance verification and bookkeeping) that allowed doctors and nursing
staff to focus on the health concerns of their patients.
• Demonstrated proficiency in taking patient medical information for the needs of the
teams to provide appropriate medical care.
• Ensured the cleanliness, sanitation and maintenance of the working area and
surroundings.
• Helped implement RHIO’s information. Efforts ensured compliance with HIPAA and
OSHA regulations; improved patient care/satisfaction;
• Collection of co-payments from patients
• Training new staff on the computer system entry
• Scheduling Transportation for patients needing transportation home or to another facility
• Educator for system transition
Additional Experience
…Continued…

2. Business Owner- 1973 to Present
Provide quality customer service to all clients including those with disabilities such as:
• haircuts, hair colors, highlighting and low lighting, perms, nail and foot care, skincare,
waxing, body treatments and party coordination for children
• Conduct physical inventory of product sold and used
• Accounting and tax preparation.
• Interview prospective employees, coordinate special events, schedule appointments for
clients, train new staff
• Attend classes to stay up to date on professional skills
• Answering phone
• Dealing with Marketing of business and sales consultants
Monroe Ambulance – 2001 to March 2008
Data Entry/Research Analyst
• Review of patient records for appropriate billing.
• Filing and data entry.
• Research accounts for correct mailing.
• Processed and mailed invoices out to patients and insurance’s.
• Checking eligibility of patient insurance. (Quick-link, EMedNY and PC-easy)
Education/Certifications
Direct Disability Support Certificate, Anticipated May, 2015
Associates of Science in Human Services, May 2014, Monroe Community College,
Rochester, NY GPA: 3.12/4.0
Licensed Cosmetologist 1967
Certified Cardiac Arrhythmia, 1987
Attend classes on professional updates for hair, skin, makeup, nail and foot care - ongoing
Qualification Summary

3. Medical Office Management
Medical Billing & Coding
Medical Records Management
Data Entry (90 WPM)
Supply Maintenance
Event Coordinator
Transcribe Medical Orders
Proficient in Microsoft Word
Bookkeeping & Filing
Insurance Verification
Payroll
Business Management
Accounting
Medical Terminology
Process Sales
Patient Scheduling
Client Record Keeping
Patient Education
HIPAA Education
Tax Preparation
Property Information
Verification
Training staff on new
computer systems