Juan Zuluaga has over 5 years of experience in clinical mental health counseling. He holds a Master's degree in Clinical Mental Health Counseling and a Bachelor's degree in Psychology. He has worked as an Adult Program Director, Rehab/Recovery Counselor, and is bilingual in English and Spanish. Juan has extensive knowledge of state benefits and entitlement programs.

1. JUAN ZULUAGA
877 Sable
Rancho Santa Margarita, CA 92688
(443) 761-3526
jzulua01@gmail.com
Education
Masters of Science in Clinical Mental Health Counseling, Walden University, Minneapolis, MN.
Currently enrolled - expected completion November 2017
Bachelor of Arts in Psychology, Cum Laude, Villanova University, Villanova, PA
May 2010, GPA 3.6
Certifications
• Certified Psychiatric Rehabilitation Practitioner
• CPR/First Aid Certified
Skills
• Bilingual (English, Spanish) with ability to translate
• Knowledgeable with Value Options system – requesting/checking authorizations,
obtaining insurance eligibility verification, submitting uninsured spans
• Extensive knowledge of state benefits/entitlements
• Familiar with both Microsoft and Macintosh Operating Systems
• Proficient with Microsoft Office (Word, Excel, Power Point)
Professional History
March 2014 to December 2015 - Adult Program Director - Advantage Psychiatric Services –
Baltimore Metro Region, MD
Managerial
• Supervise staff in three offices (Baltimore County, Baltimore City, & Anne Arundel
County) including one-on-one supervision, review of paperwork, observed home visits,
offering constructive feedback, coaching & providing corrective action as needed
• Provide full training to new employees & hold trainings for staff – policy & procedure
• Run weekly staff meetings reviewing administrative topics, benefits & client issues
• Involved in program development – caseloads, positions & duties within program
• Network & marketing with other mental health agencies in community
Administrative
• Submission of authorizations via Value Options, request re-referrals, treatment plans,
and hospital records from clinicians
• Review client’s Insurance eligibility
• Responsible for tracking system – COMAR/authorization dates, caseloads, referral dates,
address lists, identifying information
• Assist with billing & reviewing encounters
• Responsible for managing petty cash for program – community activities & expenses
• Manage time sheets, mileage reimbursement & staff expenses
• Responsible for chart auditing

2. • Ensuring quality of care by communicating with community stakeholders
Human Resources
• Involved in hiring process including: reviewing resumes, interviewing, drug testing,
background checks, fingerprinting, job offers & terminations
Client Care
• Process incoming referrals, schedule & conduct intakes, assign to counselors
• Provide exceptional client care, carry own caseload & provide clients with
Individualized Treatment Plans
• Organize monthly community activities
October 2012-February 2014 - Rehab/Recovery Counselor - Community Behavioral Services –
Essex, MD
• Provided exceptional mental health care service to clients involved in Outreach Program
• Assisted clients with benefit/entitlement based concerns
• Offered supportive counseling to clients on a weekly basis
• Presented clients with weekly socialization opportunities within the community
• Taught clients valuable independent living skills
November 2011- October 2012 - Rehab/Recovery Counselor - Key Point Health Services –
Towson, MD
• Provided exceptional mental health care service to clients involved in Outreach Program
• Assisted clients with benefit/entitlement based concerns
• Offered supportive counseling to clients on a weekly basis
• Presented clients with weekly socialization opportunities within the community
Trainings
• Behavioral Health Administration Annual Conference 2015- Building A Mutual
Understanding and Unified Vision
• Social Security Benefits Primer; Making Employment Work for Consumers With Mental
Illness Through Work Incentives
• Mental Health First Aid
• Using the DMS-5 for Effective Assessment & Treatment
• Dealing Effectively with Unacceptable Employee Behavior
• Behavioral Health Administration Annual SOAR Conference 2015
• 2015 Annual Suicide Prevention Conference
Activities
• Member Psychology Honor Society
• Member Human Services Honor Society
• Member Hispanic Society and Latin American Student Organization
• Assisted in Villanova’s annual Special Olympics event