Delilah Hanna has over 7 years of experience assisting individuals with disabilities through social, economic, and developmental support. She has worked in various roles such as a life skills counselor, domestic violence advocate, housing case manager, residential counselor, and nanny. Her experience also includes providing counseling, crisis intervention, and care management. She has strong communication, organizational, and interpersonal skills. Ms. Hanna is currently pursuing a Master's degree in Public Administration and holds several certificates in areas such as cognitive behavioral therapy, substance abuse treatment, and employment development.

1. Delilah Hanna
305 Sixth Ave, apt 5H
Pelham, NY 10803
delilah.hanna@yahoo.com Cell: (203) 461-4708
Home: (914) 740-4542
"Seven years’ experience working with consumers who possess developmental, medical, cognitive,
social, and mental disabilities; assist consumers enhance their development and well-being including
providing economic and social assistance. Well-developed skills in prioritizing, organization, decision
making, time management, and verbal/written communication skills. Strong interpersonal skills
resulting in exceptional rapport with people; proven success in initiating, promoting and maintaining
strong interpersonal relations; able to deal courteously, professionally, and tactfully with the general
public in a variety of circumstances. Excellent analytical skills with the ability to analyze situations
accurately and effectively. "Excellent personal motivation with a proven ability to build and work
collaboratively in a strong team concept environment, and independently. Proficient with Microsoft
office programs and use of database programs."
Professional Experience
Amani Public Charter School (Mount Vernon, NY) 01/2016-Present (5 month Contract)
Life Skills Counselor
 Facilitate and provide educational services to female adolescents of the afterschool program in the areas of
communication, decision-making, and goal setting skills.
 Provide enriching and creative activities to enhance female adolescents’ social and emotional skills
 Provide a nurturing environment that helps female adolescents develop positive relationships with peers
Domestic Violence Crisis Center (Stamford/Norwalk, CT) 10/2014-Present
SafeHouse Counselor/Advocate
 Provide counseling for adults and children in individual and group settings, crisis counseling, service
referrals, support, safety planning, educational services, client advocacy and community outreach to victims
of domestic violence
 Answer hotline calls and ascertain if the caller is a victim of domestic violence and/or sexual assault by
screening potential shelter residents
 Maintain case/call records and statistics as necessary and submit accurate data by stated deadlines
 Proven ability to maintain service records, complete accurate data reports, work independently and provide
support to other staff members
Westhab, Inc. (Yonkers/Bronx, NY) 07/2014-12/2015
Supportive Housing Case Manager
 Assisted clients with securing housing, including communicating with landlords, and signing leases
 Conducted apartment inspections to identify safety issues and needed repairs
 Conducted intakes, facilitating moves to new apartments, scheduling and conducting home visits
 Developed service plans with clients with goals addressing housing, living, health/mental health and
multicultural issues
 Maintained ongoing communication with clients regarding housing, independent living issues, and
compliance with mental health/medical appointments and medication
 Created weekly case notes related to service plan goal and objectives
 Updated client’s personal date, including emergency and family contacts and service providers
 Collected rent receipts, calculation client and agency rent portions due to lease/income/benefit/household
composition changes and requesting payments to the landlord
 Educated and coached clients about independent living and understanding housing issues, including money
management, tenant rights and responsibilities
 Coordinated housing case management services with the client’s other treatment and service providers and
Health Homes
 Effective in accessing resident’s needs of determining the best plan of action to address specific needs,
and facilitate access to the services and resources necessary for long-term housing stabilization

2. Kids in Crisis (Cos Cob, CT) 03/2014-Present
Residential Adolescent/Youth Counselor
 Held responsible for maintaining a therapeutic atmosphere by providing high quality care to
youth/adolescents as well as upholding and coordinating all areas of client activities
 Assist clients meet planned goals, participate in crisis intervention, behavior management programs and
teach life skills
 Possess the ability to make comprehensive observations, maintain records and discuss client progress
toward goals/objectives
Mr. and Mrs. Spencer, Esq. (Weston, CT) 09/2013-Present
Nanny
 Provide a safe, caring, nurturing and stimulating environment in which the four children as they thrive
and develop
 Competent in offering one-on-one care and meet the physical, emotional, social and intellectual needs
of the children in the comfort and safety of their own home as well as outside of the home
 Transport children to and from activities
 Perform additional household tasks such as housekeeping and laundry
Hudson Valley Community Services (Hawthorne, NY) 08/2012-08/2013
COBRA Care Manager
 Provided comprehensive health education and case management for Medicaid patients with chronic
illnesses and/or with HIV/AIDS possessing complex medical and psychosocial issues. Praised for
developing an excellent rapport with patients
 Completed comprehensive assessments while ensuring accuracy and on-time completion
 Developed, communicated and implemented comprehensive action care plans in coordination with
patients, caregivers, physicians and healthcare team
 Conducted home visits and perform various field work while utilizing discretion and professionalism
 Able to proficiently utilize a computerized care management system while maintaining confidentiality
and ensuring compliance with HIPAA regulations
Alternative in the Community- (Stamford, CT) 2/2011-08/2012
Intervention Specialist
 Demonstrated the ability to counsel ex-offenders ranging from adolescents to adults in individual and/or
group sessions while providing assistance in dealing with substance abuse issues including abuse of
alcohol and/or other drugs as well as educated consumers on pro-social skill building which
implemented cognitive, emotional and behavioral approaches
 Provided concise and thorough education to ex-offenders about available community resources;
referred consumers to community resources to assist with basic needs such as housing, transportation,
food, clothing, etc.,
 Commended on proficiency for following through to ensure service efficacy

3. Abilis- Crossridge Intermediate Care Facility (Greenwich, CT) 10/2011-04/2012
Residential Supervisor/Associate Residential Counselor
 Praised by Assistant Supervisor for overseeing staff assist in self-help, social skills, living skills,
community skills and work skills to enhance the well-being and personal growth of residents with
developmental/medical disabilities as they made progress toward responsibility and independence
 Demonstrated the dignity and emotional well-being of the residents were consistently being met
 Observed and documented residents’ behavior, physical condition, emotional development and was
adept to provide appropriate medical care when needed
 Excelled with fulfilling all necessary documentation including progress notes, incident reports and
inspection checklists
 Acknowledged by staff for coordinating recreational activities for the residents to promote engagement,
positive development, and redirected unwanted behaviors
Alternative in the Community (Stamford, CT) 09/2009-09/2011
Employment Specialist/Developer/Case Manager
 Employment Specialist tasks- prepared, planned and facilitated individual and group training
sessions for men/women and youthful ex-offenders with integrity and fidelity to curriculum/manual while
providing an effective method of job counseling (Awarded program champ for highest successful
completion rate)
 Job Developer tasks- pro-actively sought out employers in the community who are amenable to hiring
the ex-offender population; educated employers who were unfamiliar with the ex-offender population
with the intent of breaking down barriers of employers who have a negative outlook on hiring ex-
offenders
(Recognized for exceeding the job placement goal of assisting consumers gain employment)
 Case Manager tasks- generated files and conducted intakes on all new consumers; assisted in the
development and implementation of Individual Service Plans; monitored consumer’s behavior and
implemented program behavior management system; provided daily, accurate and quality file
documentation
 Possessed the ability to learn various phases of the job by attending court proceedings as a court
liaison, assisting Program Director with supervisory duties including auditing active and discharged files
and having trained new employees
Education and Training
College of New Rochelle- New Rochelle, NY
-Master’s in Public Administration, expected graduation 2017
Purchase College State University of New York- Purchase, NY Graduated: January 2006
-Bachelor of Arts, concentration Legal Studies
Westchester Community College- Valhalla, NY Graduated: May 2003
-Associates in Applied Science (Paralegal Program)
Certificates: Level of Service Inventory-r/Adult Substance Use Survey-r, Case Planning, Motivational
Interviewing, Engagement Feedback/Eliciting Client Change Talk, An Introduction to Cognitive Behavioral
Therapy, Frameworks of Effective Interventions, Criminal Thinking, Group Facilitation Skills, Employment/Job
Development, Treating Alcohol/Substance Dependence, Moving On (Re-entry curriculum for female offenders)
and Reasoning & Rehabilitation, Med Certified in the State of CT