1. 7 7 3 1 G L E N L E A S T • H O U S T O N , T E X A S 7 7 0 6 1
( 8 3 2 ) 4 8 3 - 3 5 0 0 • S H A R I T A _ B O U R G E O I S @ Y A H O O . C O M
S H A R I T A L . B O U R G E O I S - C L A R K
SUMMARY
A professional administrative assistant and customer service representative with over
10 years of work experience. I am outgoing, courteous, and hard working with superior
people skills. I am a team player and willing to learn. As an employer of chance, I am
seeking an ambitious and enthusiastic opportunity. A position that allows me to be on a
more personal level with individuals. I would bring determination, skills, and experience to a
stable growth-oriented organization that supports team-structured development and
recognizes individual contributions.
EDUCATION:
Bachelors of Science: 12/2009
University of Houston
EXPERIENCE:
University of Houston
Program Manager/Coordinator Dec. 2014 - Present
• Coordinate the preparation of data reports, analyzing data, and identifying potential
issues, then provide a possible solution for the administrative staff
• Responsible for creation and making a revision of systems and procedures by
analyzing operation practices; Maintain the filling systems
• Time approver for student employees; hiring and termination of student employees
• Maintaining professional and technical knowledge (i.e.: attending educational
workshops; TIMS & United Way)
• Backup person for daily deposits/ creating journal entries, spreadsheets, & cash
deposit summary form
• Run payroll verification & TRAM reports every month, compare reports to verify
amounts are equal
• Maintain VA client files & file claims pertaining to those files through the TIMS
system
• Receive payments for department and create invoices
• Create stationary (business cards, brochures, & flyers) for the department, staff, &
faculty
• Liaison between staff, clinical educators, and Graduate Students
• Create job descriptions and policies and procedures
MD Anderson Cancer Center
Diagnostic Imaging Assistant May 2008 – Nov. 2014
• Greets and orients the patients; advises patients and family members of available
services; Answers multiple phone lines, (Data Entry) Enters data into specified
information systems and works with designated computer applications

2. • Assists the public with general questions and information; Manages materials by
removing equipment and supplies from patient exam rooms and cleans equipment
according to manufacturer specifications
• Transports and receives patients and assists with patient related tasks, develops
working relationships with hospital employees
• Communicates pertinent information regarding appointments, schedules, and
necessary preparation to patients, family members, and other patient care areas
whether in person, or by phone effectively
• Work closely with management to coordinate a more efficient patient flow within the
clinic
Alfa Care Medical Corporation
Insurance Verification Rep / Senior Billing Specialist Feb.2003 – May 2008
• Audits on services provided, database management (access), Data Entry (10 key)
Alpha Numeric
• Entered medical charges and completed registration on IDX system, Data Migration
• Responsible for coding daily charges, collected and verified demographic and
insurance data
• Explained payments, referred expectations to applicable patient; track, document,
and maintain files properly
• Answered high volume of incoming calls, assisted with verification for Insurance,
• Assisted with patient volume statistics report, and assisted staff with other clerical
duties
Office of Inspector General Office of Investigations
Admin Office Assistant Aug. 2001 – Feb. 2003
• Data Entry, Screened incoming calls, updated Data in excel spreadsheets,
• Distributed incoming mail and outgoing mail
• Assisted with preparing, maintaining, and updating investigative case and
administrative files; office reference library; assembling and copying of investigative
reports
• Prepared training documentation, forms for office personnel
• Assist with office supplies and equipment inventory
• Handle travel arrangements and request for office staff
SKILLS
Knowledge of MS Office (Word, Excel, Outlook, Power Point, Access) Proficient in Microsoft
Office 2007/2010, Windows 95, 98, XP, Word 03/07. Lotus Notes Database, Computer skills
include typing minimum 40 WPM, Data Entry, 10 key by touch, TIMS, and TRAM. Document
scanning, answering multiple phone lines Inter-Tel telephone system
REFERENCES
May be furnished upon request