1. Yohana Tsegai
yt287@cornell.edu (281) 685-0009
10935 Westbrae Village Dr. Houston, Texas 77031
Education
Cornell University, School of Hotel Administration
Bachelor of Science
Houston Community College
Associates of Science
May 2014
May 2010
Professional Experience
Universal Choice Properties (Houston, Texas)
Real Estate Sales Agent
• Licensed Texas Real Estate Agent in leasing, residential and commercial sector.
• Expert in contract drafting, negotiating, CMA analysis and client analysis.
• Liaison between principal and broker. Assist clients in obtaining financing.
• Promote sales of properties and company name though open houses, advertisements, multiple listing services
and other advertising platforms.
Selam Grocery (Houston, Texas)
Acting Manager/ Supervisor/Cashier
• Reconcile cash registers and make weekly bank deposits.
• Restock and keep record of inventory count and contact supplier’s daily/weekly.
• Recruit, hire and train employees as well as create weekly employee schedules.
• Assist customers’ grocery needs, maintain cleanliness of the store and conduct opening and closing duties.
Professional Alternative (Houston, Texas)
Administrative Support
• Serve as the executive administrator for several fast paced Fortune 500 companies.
• Maintain utmost discretion while dealing with VIP clients, customers, partners and heads of companies.
• Control the flow daily operations both within and outside of company doors.
Panigram Resort Ltd. (Jessore, Bangladesh)
Intern
• Created training manual for 20 different front line positions.
• Created HR PowerPoint’s for employee orientation and hygiene topics.
• Assisted with teaching potential employees English weekly.
Holiday Inn Houston Westchase (Houston, Texas)
Front Desk Agent
• Checked guests in and out of the hotel using Opera.
• Answered phones, delivered packages/mail and laundry to guests.
• Accommodated the needs of guests by working as a room service attendant.
Housekeeping Supervisor
• Monitored 15 housekeepers’ progress daily and assigned task sheets.
• Inspected every room in the hotel before a guest occupied the room.
• Filled maintenance reports and followed up as well as place rooms in and out of order.
Dec 2014-Present
Dec 2011- On Call
Oct 2014-Present
Summer 2012
Summer 2011
Leadership & Co-Curricular Activities
National Society of Minorities in Hospitality– Director of Community Service, Member
• Coordinate numerous mentoring opportunities with Ithaca High School students.
• Participate in weekly round-table discussions and weekly E-board meetings.
• Organize and plan Hilltop Jamboree Community Carnival, our biggest community service event.
Aug 2010-May 2014
Cornell Tradition Fellow- Peer Advisor
• Mentored eight freshmen Hotel Administration majors’ yearly and hosted over fifteen prospective students.
• Assisted with Habitat for Humanity and Slope Day at Cornell University.
Teachers Assistant – Information Systems
• Attended weekly TA meetings and attend class daily.
• Held TA hours to assist students in need of further assistance.
Aug 2010-May 2014
Jan 2012-Dec 2012
Languages & Skills
Fluent in Tigrinya (Spoken in Eritrea, Ethiopia, Sudan and Somalia), Learning Brazilian Portuguese
Proficient Computer Skills (Word, Excel & PowerPoint), Familiar with Opera Operating System, Licensed Texas Real Estate Sales Agent