Working in an environment that offers technical as well as clinical skills to the betterment of the organization. I have a wholistic skillset and find my passion for service and excellence to be my constant motivation.

1. Wanda D. Cleckley
2915 Pennsylvania Avenue, S.E.
Washington, D.C. 20020
(202) 904-7724
wandacleckley@yahoo.com
Summary of Experience and Skills:
• Extensive office management experience in the legal, nonprofit and for the profit business sector;
• Ability to multi-task and attention to details including monitored time sensitive legal information;
• Strong research, analytical, organization and communication skills;
• Excellent interpersonal skills and ease in working with all levels of staff, age group and cultures;
• Skilled in handling confidential matters;
• Committed to delivering high quality work and customer service;
• Legal experience including managing attorney’s court schedules, deposition scheduling and e-filing;
• Coordinated various in-house and offsite company training, conference and meeting;
• Supervised office staff, building facility and vendors.
Union Temple Baptist Church Washington, DC
2/2013 to Present (Volunteer since March 2014)
Office Administrator
Responsibilities:
• Responsible for the day to day operations of the organization;
• Supervise staff, both maintenance and volunteer staff;
• Answer telephone, create documents;
• Respond to inquiries both oral and written of those seeking information, services;
• Prepare contracts for rental space within the facility;
• Extensive work on MS Word, transcription and long hand dictation;
• Assist with coordination and facilitation of events as needed;
• Duties vary according to the needs of the employer.
Harbor House, Inc. Miami, Florida
12/2009 to 2/2013
Program Manager – Interim Administrator
Responsibilities:
• Conduct intake and assessment of new residents;
• worked with City’s Emergency Bed Program for the City of Miami;
• Responsible for the administration and reporting of all clientele entered into the facility on a daily basis;
• Perform intake daily of approximately 10 – 20 clients daily;
• Worked with permanent housing residents to maintain compliance in their medication regime, day
treatment attendance, budgeting, and housing security;
• Monitor resident progress towards daily living skills, nutritional adherence, overall well being;
• Complete documentation in the Homeless Management Information System (HMIS) daily reporting on
clients, intake, discharge and monitoring of counselors and their notes on clientele assigned to their case
load;
• Served as administrator for the Homeless Trust in the Homeless Management Information System (HMIS);
• Provide linkage and referrals to community services, agencies and activities;
• Provide transportation as needed to resident for services outside the facility;
• Teach and assist with daily living skills continual observation and monitoring to ensure compliance;
• Facilitate workshops and information sessions for residents;
• Participate in residential community building activities and field trips;
• Attend scheduled workshops, trainings and meetings as required;

2. • Complete all documentation and paperwork in a timely and efficient manner;
• Intervene in crisis and emergency situations; Entered and maintained daily roster of all clients.
• Submit prescriptions to pharmacy for clients upon their arrival in the facility;
• Organized transport with hospital services for clients needing immediate hospitalization for medication due to
lapse of medication intake due to homelessness; additionally notified Crisis Units when clients would
decompensate due to lack of medication and/or co-occurring disorders of substance abuse;
• Interacted with public through telephone calls, meetings, emails to assist residents; provided reports;
documentation and accurate accounting of all services, census, and other reporting demographics on a regular and
timely basis;
• Created filing system and upgraded the existing system to better serves the need of the office administration;
• Applied for client services, food stamps, Medicaid and assist with services as needed; Assist with placement and
monitoring of permanent housing for veterans, chronically homeless; through contact of service providers,
referrals and other services available within the community.
Union Temple Baptist Church – AYA Program Washington, DC
10/2004 to 2/2007
Senior Case Manager
Responsibilities:
• Maintained monthly caseload of 30 clients on TANF (Temporary Assistance to Needy Families);
• serving approximately 15,000 clients during the tenure;
• Responsible for home visits for assessment and informational interviews for clients benefits;
• Performed monthly support group meetings for clients on program workload to assist in smooth transition of
work;
• Maintained statistical analysis of home visits, one-to-one sessions, and group sessions;
• Interacted with community resources to provide services for clientele;
• Typing, filing, answering telephones, constant contact with providers for services to clientele;
• Maintained monthly events for clients; trainings in the area of life skills, budgeting, parenting, and other issues
pertinent to the needs of the clientele.
Volunteer/Temporary Positions
Joseph A. Blaszkow, Esquire - Personal Injury, Workman's Compensation;
James A. Schutte, Esquire - Personal Injury, Medical Malpractice;
Worked with the legal community in Florida for various attorneys in the area of construction law;
Assisted in the sale and rental of housing units for transient clients, veterans, those seeking permanent housing.
Howard University Law School worked in the Criminal Justice Clinic assisting students and staff in the area of
administration for both;
D.C. Superior Court as a transcriptionist and later a probation Assistant.
Computer Skills:
Microsoft Office Suite XP
Word Perfect, Excel, PowerPoint and Adobe Acrobat
Outlook, Internet Explorer, HMIS (Homeless Management Information Systems)
fast notes, typing 80 wpm; skilled transcriptionist.
Typing 75 wpm Fast notes – long hand advanced copying machines
Microsoft Office Power Point transcriptionist
Outlook facsimile machines Notary Public for the District of Columbia
Completed 75 college credits equivalent, Trinity University, Washington DC
Associates Degree
Attending complete undergraduate degree
Reference furnished upon request