Leticia Barron has over 10 years of experience in customer service roles where she has utilized her bilingual skills in both English and Spanish. She is currently a Patient Services Coordinator and Team Lead at Fresenius Medical Care where she places and receives calls for patients, resolves issues regarding medication, insurance, billing and general pharmacy questions. Previously, she worked as a Bilingual Customer Service Representative at VitalCheck processing online and phone requests for vital records and as an Assistant Property Manager verifying rental histories and completing leases. She has a certification in Medical Billing and Coding from National College of Business and Technology.

1. Leticia F. Barron
145 Waikiki Blvd. Antioch, TN 37013
(615) 977-2978
Skills
 Bilingual: read, write, speak and understand both Spanish and English
 Self-motivated and detail oriented who collaborates with others
 Professionalskills in medical billing and coding (Certified)
 Proficient in Microsoftoffice: Word, Excel, Outlook, and Network applications
 Familiar with multi- phone lines; fax, scan and other business machines
Experience
 Fresenius Medical Care: FreseniusRxRenalPharmacy, Nashville, Tennessee
(2011 –Present): Patient Services Coordinator and Team lead; placed and
received calls for both Spanish and English speaking patients; resolved
customer issues on issues of medication, insurance, billing and general
pharmacy questions; documented accounts and processed customer service
reports
 VitalCheck, Brentwood, Tennessee(2008 –2011): BilingualCustomer Service
Representative; processed online and phone requests for vital records;
traveled to various agencies to process backed-up orders; resolved general
customer serviceissues; processed faxes; documented customer accounts
 Hot Topic, LaVergne, Tennessee (2007 –2008): StoreLead; received, scanned
and shipped merchandiseto franchiselocations; reviewed supply lists;
oversightof merchandisearrangementin store departments
 Freemanand Webb Realtors, Nashville, Tennessee(2005 –2006): Assistant
Property Manager; verified employment and rental history; completed new
and renewal leases; assisted new residents with move-in; posted journal
payments using AMSI software
Education
 National College of Business and Technology
o Medical Billing and Coding Certified